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Hi, I have the Astar MP-32HB that I bought from PC Connection on 3/17/2007. It not turning on . Its not powering up. Please let me what to do. Thanks in advance . Sincerely Yours, Eduardo S. Layug Jr.

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  • ricosu49 Oct 16, 2008

    Hi,
    I have the Astar MP-32HB that I bought from PC Connection on 3/17/2007. It not turning on . Its not powering up. Please let me what to do. Thanks in advance .

    Sincerely Yours,
    Eduardo S. Layug Jr.

  • ricosu49 Oct 16, 2008

    IThe tv is is more than 1 year old . I bought it
    on 3/17/2007.

    Eduardo

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6 Answers

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Hello,
I worked for Astar Company as an electronics technician before they are clossing down. I should know all model of the Astar. I
need more details of your TV so I can help you through it.
Please call 323-767-6030.
Thank you,
Ivan.

Posted on Mar 05, 2009

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Better not try to repair it yourself if you don't have any experience yet about electronic servicing/repair. you could make things worse and when you try to have for repair on a service center/person it would cost you much much more. parts disassembly is easy but when it comes to the reassembly part, its more difficult. have your unit as soon as possible to a qualified service person!

Posted on Nov 03, 2008

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The red light shows that the projection is ok, but the display gone out, check the tv to a qualified technician

Posted on Nov 03, 2008

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Try blowing on it/inside it, it could be filled with dust or just hot.

try it, i have done this before and it worked for me.

Posted on Oct 16, 2008

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Check the power cable
Check the power socket
Check the internal fuse (if any)
If doesn't work, the unit must be serviced

Posted on Oct 16, 2008

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Try a different power socked and test power cable first.

Posted on Oct 16, 2008

  • 2 more comments 
  • Ginko
    Ginko Oct 16, 2008

    If the TV is new, ensure it is not a socket problem, and check that power connections cables.

    Try a diffferent power socket, unplug all power connection and plug back.

    If the TV has an AC adapter, check poer connection to adapter.

    If you do not find anything, then the TV is faulty, in this case, as the TV is new, contact the seller immediately and ask for replacement.


  • Ginko
    Ginko Oct 16, 2008

    I told you what to do, The TV is less than one year old and should be covered with guaranty for one year.

    Check the power cable, then call PC Connection to have a replacement.

    You do not go and try to repair yourself a TV that is less than one year old.

    Youy can also call the number listed in the owner manual.


    Phone

    U.S. PC Connection Sales: 1-888-800-0323
    U.S. MacConnection Sales: 1-800-986-4420
    International Phone: 1-603-355-6005
    Hours: from 8 a.m. to 11 p.m. ET


  • Ginko
    Ginko Oct 16, 2008

    Ok, sorry for misunderstanding then.

    If the TV is not powering up at all, not even the led light at the front, that is usually a power problem.

    Your model has an external AC adapter, this part is replaceable with any generic brand AC adapter with same specification.

    Go back to the shop with the AC adapter and ask to test it and replace it, this can be also done at any circuit shop, like for example Circuit City.


  • Ginko
    Ginko Oct 16, 2008

    I am see ing that not all astar TVs have external power adapter.

    If your TV has an external box that connects to power, then you can replace the external power adapter, just take the old adapter to any circuit shop.

    If it does not have an external adapter, and the cable is connecting straight to TV, this is the part to be replaced : Astar Power Supply Unit FSP205-5E01 LTV-32HBG

    Check the owner manual, on the last pages you should find a telephone number to get service from astar, give them a call and find out the cost of the replacement.

    Alternatively you can buy an extended guaranty and have the cost covered with the guaranty extension.


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