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It means the unit has either a bad belt or belts or a bad drive wheel--if the tape goes in the unit opens the cassette and feeds the tape out--if broken or loose belt it will not make it fully out against the video heads and will spit tape out.
Used to be by model number belt packs with a idler included to replace all at one time.
Use or hours does not matter as if the unit sits a long time or is rarely used the belts and idler (rubber) will degrade and cause problems.
Error 02-403 is "tape slack in ff/rew". Although you were able to get the tape out, the threading ring may not have returned to the unthread position. With the power disconnected and the top of the deck off, look at the mechanism; on the right side, there is a small gray motor with a black wheel in front of it. By turning this wheel, you will be able to make the threading ring turn; turn it so the ring goes clockwise. When the ring has gone as far as it can, it will be in its unthread position, and the deck will probably work normally.
First you must make sure you got all of the video tape out of the unit. Unplug your unit from power and check for any remaining tape. Any small piece of tape could jam your unit and give you error code E3. Once you know you removed all tape leave your unit unplugged for 5 minutes to see if it clears up the error code. E3 is a drum rotation error code and usually clears after plugging the unit back into the power. If this did not help then further repair will be necessary.
On Sony DSR-80P error 02-221 and 02-291 is a problem with the tape
pull-in or eject. Mostly the tape stickers are bad situated over the
stripe-cover at the top, which should be moving freely!
Remove the stickers from the tape or put them lower on the case. If the
tape is already inside the machine is unable to reject the tape -
disconnect the machine from electricity to open it or call service...
I had a similar problem with a Panasonic VCR. It would not eject the tape and gave an error code. I found that the door does not quite fully open, so that the top of the tape hits the door and cannot eject. If I turn off and then turn on the VCR the error code disappears. Then I press the eject button and simultaneously hold the door fully open with one finger until the tape starts to eject and clears the door.