Question about Microsoft Xbox 360 Console

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Front usb port of xbox looks broken, unit does nothing now

With the x box standing up and facing you, the usb port on the right hand side looks broken. The black piece of plastic that is inside the usb port came out and it looks like the contacts inside the port are squished. Would this cause the unit to "short"? It almost looks like someone didn't have the connector lined up properly when they tried to insert ito the usb port and "jammed" it in there

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  • BardicGifts Dec 01, 2008

    I have the same problem but the xbox plays and with several wireless controllers and the usb hub from Rock Band will allow us to bypass this until I can figure out how to fix it.

  • talilama Dec 24, 2008

    The exact same problem

  • chad109 Dec 26, 2008

    Both Ports on the front on my Xbox have lost the plastic guide and the pins are smashed. The 3rd port in the back works but how do I get at least two additional ports I can used WIRED controllers on?

  • Anonymous Jan 01, 2009

    Same problem happened last night to me. Realized I had one of the black pieces outside of the 360. Only happened to one of the USB ports, but neither one works now. We've plugged the USB hub into the rear port to continue using it with RB instruments for now.

  • Anonymous Jan 10, 2009

    I have the same problem but my xbox does not turn on at all

  • FollowLukeSR Jan 11, 2009

    i have the same thing, i was not aware that my friend had broken the little black piece of plastic that holds up all the gold things and then I tried to jam it back in there and screwed up all the little gold things inside. now the console wont start, and there is no way i could fix it without further ruining it.

  • tjack2009 Jan 16, 2009

    The plastic insert in the right hand USB port stuck in the charger cable for the wireless controller (first use!) and came out/remains in the cable.

    I just had a very frustrating call with "Vis" at MS Customer Support. MS policy seems to be that it must be my negligence that caused the problem.

    "Vis" would not connect me with his supervisor and claimed never to have heard of such a problem. He ultimately agreed I could send the console in under warranty but warned me that MS might decide not to repair it.

    Maybe Circuit City will exchange it.


  • TBIRD390 Feb 22, 2009

    YUP MUY SON BROKE THE USB PORTS THE GOLD METAL SPIKES WERE HITTING I SEPARATED THEM AND NOW IT TURNS ON ,,,

  • bpic May 08, 2009

    I have the same problem. The first one broke when our kids accidentally put the controller in wrong, but the second one just fell out on it's own month's later when we (the adults) were setting it up for them.

    This is the biggest piece of **** ever. I'm in IT and I work with PC's all day long. I've never seen USB ports fall apart like this. I wish there was a way
    to bet my money back.....


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Simple. Just solved it with advice from this site. If you see any of the gold prongs touching the side (or possibly each other) then find a thing tool and try to hook the gold prongs so they point direct upwards. how bad they get bent doesnt matter, just get them all standing up and not touching the sides. you probably cant use the port again but atleast it turns on.

Posted on Oct 01, 2009

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Some time if the contacts have not been damaged you can
carefully straighten them out and plug your usb device back in
but you will have to secure the connection with a little duck tape.

In some case where there is to much damage to the connector
you will need to have the plug assembly replace , they cost 10.00
and have to be soldered in , this does require a hot 40+ watt soldering iron and some skills at removing component's on a plate-threw P.C. board , Repair cost range 60.00 -80.00 for
a usb module replacement.


If you need more info , ask

Rob

Posted on Dec 03, 2009

  • millerdesu Apr 07, 2011

    Where would one go to acquire such an assembly? I need one bad...

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Black tab broke and gold prongs got smashed flat on the bottom of port, 360 NO TURN ON... As posted here, I straightened the flattend gold prongs up with small eyeglasses screwdriver and made sure they were not touching anything (THANKS!!!)... 360 turned right on imediately Thanks to all!!!

Posted on Jul 15, 2010

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Mine did the same thing but i pulled the gold prongs away from and contact with surrounding area and it came back on.

Posted on Jan 18, 2009

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I have the same problem. Bent the gold prongs back up and made sure they were not touching any thing but it still will not turn on.this sucks

Posted on Dec 03, 2009

  • car8dejr Dec 03, 2009

    I have the same problem. Bent the gold prongs back up and made sure they were not touching any thing but it still will not turn on. This sucks

  • car8dejr Dec 03, 2009

    OK tried it again and now it works thanks

    jpaul0983



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Ok guys, here's what you do to fix that. First off, your going to need to buy a stand alone motherboard off of eBay that has the USB ports your want to replace on it. FYI, a mother board only costs approx $6.99 with shipping. Unsolder and remove the USB ports from the mother board you just bought, ( you can easily tell which solder points underneath the mother board correspond to the USB port your trying to replace ). Then unsolder and remove your XBox's brokenb USB ports and put the working one on and solder all of its connection points back on being careful not to damage the mother board or have any of your solder points touching eachother once your are finished.
Hope you can get your working!

Posted on Feb 21, 2011

  • deadxace Jul 22, 2011

    yeah just did that now the bottom not working but i ll get it going maybe you can make a youtube video on how to ;)

  •  Luke Heinze
    Luke Heinze Jan 05, 2013

    can you post a link to a motherboard that I could use for this

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My xbox 360 had the same problem black piece came out and would not turn on. but i put a jumpdrive in the broken usb port and without jamming it in there or messing up the gold prongs inside i carefully and constantly kept puting it in there upright and upsidedown and it eventually came on and my xbox 360 has kept turning off about every three weeks but i use the same process and it works every time! AWESOME TRY IT!

Posted on Feb 22, 2009

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I can't believe how easy it is to ruin these USB ports. Thanks to all here for the suggestions. We got ours up and running, and put electrical tape over it so no one uses it again. FYI: I am switching to all wireless controllers now because it is not worth the massive heart attack I almost had when the darn thing wouldn't turn on.

It's fixed now!! Yes!! Thanks to all of you helpers.

Posted on Apr 09, 2010

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One of my four prongs was bent and I made it straight again but it still will not turn on. im not sure where to go from here

Posted on Dec 22, 2012

  • thomas2454
    thomas2454 Dec 22, 2012

    one of my four prongs was bent and I made it straight again but it still will not turn on. im not sure where to go from here

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*NOT A SOLUTION* My Xbox 360 looks weird on the front usb ports.
The Right USB Port all i see is three gold things,no black plastic thing. The Other 2 are fine. Anybody Know how to fix the port?? PLEASE HELP!!

Posted on Feb 10, 2012

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YUP! stupid gold prongs are touching. happened to me today, and thanks to all you its working ty!

Posted on Jan 30, 2012

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Drain the power and move the contacts(screwdriver) i just fixed mine today

Posted on Apr 05, 2011

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It will short don't try to play you may lose data contact the xbox repair place or somthing

Posted on Oct 18, 2008

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