Question about Tomtom ONE GPS Receiver

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Tomtom One

Tomtom will not connect to my computer as instructiions say it should be doing. No pop-up window appears. It is supposed to say ,..Select Run Tomtom Home.  But it doesn't say anything.

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  • dalia26 Oct 19, 2008

    my tomtom is connected to my coputer but does not do anything

  • Anonymous Feb 11, 2009

    That's not necessarily the solution. I have 2 computers running XP, and the latest version of Tom Tom Home installed fine on one but not on the other.

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Hi ! I had the same problem. My TOMTOM version was too old to connect to the new TOMTOM 'Home' software . Contact TOMTOM support and they will give you a link to the older version of TOMTOM Home where you can update your TOMTOM version which will then be able to connect to the newer version on Home , and then link ok to your computer.
Best of luck !

Posted on Oct 22, 2008

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Why does my tomtom keep going back tro demo mode


unfreeze tomtom sat nave

frozen tomtom

To fix the errors, you must run the TomTom Clear Flash tool. This tool clears the flash memory on your navigation device.
Select your operating system:
Windows To download and install the TomTom Clear Flash tool on your navigation device, follow the steps below.
Note: The download steps apply to Internet Explorer 8. The download steps may be different if you are using another browser.

  1. Download the TomTom Clear Flash tool: Note: The download procedure applies to Microsoft Internet Explorer 8. The download procedure may be different if you are using another browser.
    1. Click the Download button. downloadbutton.gif TomTom Clear Flash tool for Windows (EXE)
    2. Click Save.
    3. Select the Desktop and click Save again.
    4. Click Close.
    5. Connect the navigation device to the computer:
      1. Turn off the device.
        Note: If the device is connected to the computer, for example for charging, disconnect the device.
      2. If the device uses a memory card (SD card), insert the memory card into the device slot.
      3. Connect the device to the computer.
      4. Switch on the device. The computer detects the device.
      5. Run the TomTom Clear Flash tool:
        1. Double-click the file clear_flash.exe, which you can find on your computer's Desktop.
        2. Select the language. Read the Licence Agreement, then select I Agree. Click Continue or 1751_01.gif.
        3. Install TomTom Clear Flash is already selected. Click Continue or 1751_01.gif.
        4. Click Continue or 1751_01.gif.
        5. Click 1751_01.gifagain to start the installation.
          When the installation has finished, the message Installation complete is displayed.
        6. Click OK or 1751_01.gif.
        7. Click 1751_01.gifagain.
this worked for my device where NOTHING else would, the original problem seems to come from updates. My device does not keep its settings What should do

Aug 14, 2014 | Tomtom VIA 1605M GPS w/ Lifetime Maps...

1 Answer

How do i update my Tomtom 3RD Edition (1GB) GPS Systems for free i would appreciate it if you have an answer thanks.


Hi, I was having trouble too and have found the manual for the 3rd edition online
http://download.tomtom.com/open/manuals/one3rd/refman/TomTom-ONEv3-en-GB.pdf

I'm following these instructions:

Installing TomTom HOME
Install TomTom HOME on your computer in the following way.
  • Connect your computer to the Internet and then connect your TomTom ONE to your computer using the USB cable.
  • A pop-up window appears. Select Run TomTom HOME. Click OK and follow the on-screen instructions.
  • If the pop-up window does not appear, browse to the TomTom device on your computer and run the file named Install TomTom HOME.
  • TomTom HOME is also available for download from the TomTom website.
  • For more information visit www.tomtom.com/home
  • Once installed, TomTom HOME will start automatically whenever you connectyour TomTom to your computer.

Hope this helps, Lynsey

Jan 06, 2011 | Tomtom ONE 3rd Edition GPS

1 Answer

My tomtom go 700 will not connect to my pc


The moment you connect your TomTom device to a computer, your device should ask Do you want to connect to 'computer'. Once you tap YES, it should connect to the computer. TomTom HOME then starts.

If your device is not connecting, click one of the solutions below:

Dec 27, 2010 | Tomtom GO 700 GPS Receiver

1 Answer

MY TomTom GO 920 is not recognized when I attach via USB to my home computer.I have Windows 7 sysystem. There is a connection because the power light is on, but it never asks me if I want to connect to...


The TomTom tries to connect to a specific drive that might be taken by another app (i.e. DVDFab Virtual Drive, or others drive virtualisers, or perhaps the drive is mapped to something else), with that in mind, here is the solution:
1) Connect your TomTom and wait until it connects to your PC;
2) In Windows go to 'Start';
3) Right-click 'Computer';
4) Select 'Manage', to open the 'Computer Management';
5) Expand 'Device Manager';
6) On the right-side screen expand 'Portable Devices', check for yellow-triangles with Exclamation mark inside;
7) Take note of the drive letter;
8) On the left-side, expand 'Storage';
9) Click on 'Disk Management';
10) Now, on the right-side, scroll-down and look for the drive letter you noted before in Step '7', where you see Disk 0,..., Disk 1, ..., Disk 2, and so on;
11) You'll probably see that drive letter assigned as the one TomTom is trying to use, so right click it and choose 'Change Drive Letter and Paths...';
12) when the window pops up, click the Letter and then the button 'Remove';
13) Press 'OK' to close the window;
14) Unplug your TomTom and Reconnect it.........
Windows should now recognize your device.

Hope it helps! ...PaPpArAzZi

Aug 11, 2010 | Tomtom GO 920T GPS

1 Answer

MY TomTom GO 920 is not recognized when I attach via USB to my laptop. There is a connection because the power light is on, but it never asks me if I want to connect to computer. USB controller states...


The TomTom tries to connect to a specific drive that might be taken by another app (i.e. DVDFab Virtual Drive, or others drive virtualisers, or perhaps the drive is mapped to something else), with that in mind, here is the solution:
1) Connect your TomTom and wait until it connects to your PC;
2) In Windows go to 'Start';
3) Right-click 'Computer';
4) Select 'Manage', to open the 'Computer Management';
5) Expand 'Device Manager';
6) On the right-side screen expand 'Portable Devices', check for yellow-triangles with Exclamation mark inside;
7) Take note of the drive letter;
8) On the left-side, expand 'Storage';
9) Click on 'Disk Management';
10) Now, on the right-side, scroll-down and look for the drive letter you noted before in Step '7', where you see Disk 0,..., Disk 1, ..., Disk 2, and so on;
11) You'll probably see that drive letter assigned as the one TomTom is trying to use, so right click it and choose 'Change Drive Letter and Paths...';
12) when the window pops up, click the Letter and then the button 'Remove';
13) Press 'OK' to close the window;
14) Unplug your TomTom and Reconnect it.........
Windows should now recognize your device.

Hope it helps and Good Luck!

Jun 19, 2010 | Tomtom GO 920T GPS

2 Answers

My TOMTOM 920T won't connect to the computer when I set it in the cradle. We have had it for a year and a half and it has never done this before. Normally it asks if we want to connect to the computer...


I do have the same problem with my tom tom920. I do have windows 7. When I plug it in message on my comp i get message USB device not recognized. Is there any solution?

Feb 28, 2010 | Tomtom GO 920T GPS

1 Answer

Tried to attach to computer to update since then all I get when turning it on is a flashing red cross and can not soft reset


Since you have said that your TomTom is only displaying a flashing cross (or "X"), it is because the TomTom application is not installed or can not be found. This usually happenes when you attempt to update your unit and it is interrupted (i.e., not properly disconnected from the computer, the TomTom was underpowered by using a USB port on your monitor/keyboard, or lost power during the update. In fact, it might just be pissy.)

Down to how to fix it: You essentially just need to reinstall the application.

1. Soft reset (I know you have already done this but am providing a link just in case: http://uk.support.tomtom.com/cgi-bin/tomtom_uk.cfg/php/enduser/popup_adp.php?&p_faqid=6965)

2. Connect you’re GPS unit to your computer

3. Press the power button for about 5 seconds and the TomTom Home will start.

NOTE: It is highly recommended that you use TomTom HOME to make a backup. You can find out how to do this here: http://uk.support.tomtom.com/cgi-bin/tomtom_uk.cfg/php/enduser/std_adp.php?p_faqid=3171&Lid=1

4. Delete application files (so we can do a clean install), to do this:
- in HOME, click "MANAGE MY NAVIGATION DEVICE"
- Select the ITEMS ON DEVICE tab and tick the box by "APPLICATIONS".
- Then click REMOVE ITEMS FROM DEVICE
- A warning will pop-up, click "OK"
- Select the ITEMS ON COMPUTER tab and tick the box by APPLICATIONS
- Then click REMOVE ITEMS FROM COMPUTER
- Another warning will pop-up, click "OK"

5. Reinstall the TomTom Application by clicking UPDATE MY DEVICE
- Then click UPDATE AND INSTALL
- Once done, click DEVICE > DISCONNECT DEVICE

6. Next, we're going to run the TomTom Clear Flash Tool (the downloads include step-by-step directions for clearing the flash)
- for windows: http://www.tomtom.com/updates/clear_flash/clear_flash.exe
- for mac: http://www.tomtom.com/updates/clear_flash/clear_flash.dmg

7. Safely disconnect.
- on windows: click the SAFELY REMOVE HARDWARE ICON (a icon with a green arrow that is hanging out in the system tray and then choose "USB MASS STORAGE DEVICE" from the pop-up
-on a mac: drag the desktop icon of your device to your trash.

8. Your device should start up automatically. If it hasn't within 10-15 seconds, press the on/off button.

You're done!
If by chance this still doesn’t work, you can try formatting the internal memory or memory card of your TomTom. If you need a link or directions, simply send me a message or reply!

Hope this helps!
-TJ

Jan 25, 2010 | Tomtom ONE XL GPS

1 Answer

TomTom XL stuck on front screen, how do I reset it


Since you have said that your TomTom is only displaying a flashing cross (or "X"), it is because the TomTom application is not installed or can not be found. This usually happenes when you attempt to update your unit and it is interrupted (i.e., not properly disconnected from the computer, the TomTom was underpowered by using a USB port on your monitor/keyboard, or lost power during the update. In fact, it might just be pissy.)

Down to how to fix it: You essentially just need to reinstall the application.

1. Soft reset (I know you have already done this but am providing a link just in case: http://uk.support.tomtom.com/cgi-bin/tomtom_uk.cfg/php/enduser/popup_adp.php?&p_faqid=6965)

2. Connect you’re GPS unit to your computer

3. Press the power button for about 5 seconds and the TomTom Home will start.

NOTE: It is highly recommended that you use TomTom HOME to make a backup. You can find out how to do this here: http://uk.support.tomtom.com/cgi-bin/tomtom_uk.cfg/php/enduser/std_adp.php?p_faqid=3171&Lid=1

4. Delete application files (so we can do a clean install), to do this:
- in HOME, click "MANAGE MY NAVIGATION DEVICE"
- Select the ITEMS ON DEVICE tab and tick the box by "APPLICATIONS".
- Then click REMOVE ITEMS FROM DEVICE
- A warning will pop-up, click "OK"
- Select the ITEMS ON COMPUTER tab and tick the box by APPLICATIONS
- Then click REMOVE ITEMS FROM COMPUTER
- Another warning will pop-up, click "OK"

5. Reinstall the TomTom Application by clicking UPDATE MY DEVICE
- Then click UPDATE AND INSTALL
- Once done, click DEVICE > DISCONNECT DEVICE

6. Next, we're going to run the TomTom Clear Flash Tool (the downloads include step-by-step directions for clearing the flash)
- for windows: http://www.tomtom.com/updates/clear_flash/clear_flash.exe
- for mac: http://www.tomtom.com/updates/clear_flash/clear_flash.dmg

7. Safely disconnect.
- on windows: click the SAFELY REMOVE HARDWARE ICON (a icon with a green arrow that is hanging out in the system tray and then choose "USB MASS STORAGE DEVICE" from the pop-up
-on a mac: drag the desktop icon of your device to your trash.

8. Your device should start up automatically. If it hasn't within 10-15 seconds, press the on/off button.

You're done!
If by chance this still doesn’t work, you can try formatting the internal memory or memory card of your TomTom. If you need a link or directions, simply send me a message or reply!

Hope this helps!
-TJ

Dec 27, 2009 | Tomtom GPS Devices

1 Answer

Go 710


Hook the Tomtom using the USB cable to your computer. You should see the Tomtom drive under My Computer as a drive letter.

Backup all data from the Tomtom to a folder on your computer. Now select the Tomtom drive and right click, select properties, select tools, and then Check now. Allow the computer to fix any problems with the Tomtom drive. Once this is completed. Remove the USB cable and do a reset. Now turn on your Tomtom and it should work.

Dec 26, 2007 | Tomtom GO 910 GPS Receiver

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