I picked up a used Lexmark 3500 with the same problem. Had requested help fixing.
Tried to feed more paper through - still pulling hard on the right side. Tried to feed several pieces of paper - one at a time, getting them jammed then pulling them back out. Finally one got jammed way down in there - yanked it back out. Open the top(as to load ink cartridges) Saw a tiny piece of paper sticking out between the plastic rollers, got a small crochet hook (tweezers would have worked), grabbed a hold of it and pulled it out enough to get a good hold of it, then pulled it out. There had been a shread of paper jammed in the roller area. 3" long by from 1/4" to 1 1/2" wide.
My problem was the chunk of paper stuck in the roller mechanism where you could not see it or get to it, until it was partially forced out.
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Try to remove the sheets of paper from the feeder. Grab a flashlight and look into the feeder for any foreign objects that might have accidentally fell into it. If feeder is clear, open the printer cover and remove the cartridges. While the printer cover is open, check inside for any obstructions in the paper path. If none, then close the printer cover. Unplug and re-plug the printer into the power source to reset it. When the printer turns on, reinsert the cartridges. Close the cover. Load some paper (avoid overloading). Try to print again.
If problem continues, please contact Lexmark Technical Support Center for additional assistance.
There could be some sort of foreign object that accidentally fell into the paper feed system. Remove the sheets of paper from the feeder. Grab a flashlight and take a look into the feeder for any debris. If you're willing and capable, carefully turn the printer upside down. Any foreign objects in the feeder should just freely roll out from it. If none, open the cartridge area and remove the cartridges. Check inside for any foreign objects that could cause this problem. If none, close the cover. Unplug and replug the printer into the power source to reset it. When the printer turns on and looks for the cartridges, reinsert it. Load some paper. Try to print again. If problem continues, it could be a possible hardware problem. Please contact Lexmark technical support for additional assistance.
Try to remove the sheets of paper from the feeder. Grab a flashlight and take a look into the feeder for any foreign objects that might have accidentally fallen into it. If none, unplug and replug your printer into your power source to reset it. If problem continues, please contact Lexmark technical support for additional assistance. Thanks.
Hi, You can try the following. Remove all paper from the printer and turn printer off. Try opening the printer as if you were to remove the ink cartridges and check for any paper jammed in the printer. If there is a paper jammed try to remove it. if there is no paper jammed in the printer then try the following remove all paper from the feeder and flip the printer upside down and shake it a little. Sometimes things will fell inside of the paper feeder and will block the paper path thus causing the printer not to be able to pull the paper.
Hi, The printer may report load paper when there is enough paper present in the feeder, however this could be due to number of reasons such as if there is something which is blocking the paper to flow through the feeder anything for example, some foreign martial like a pen or a pencil, please find few steps below to fix this issue.
1. Confirm that no foreign materials are inside the machine. 2. Confirm that usable paper is set. 3. Confirm that the paper is set properly. 4. Confirm that recommended paper is used, and the number of sheets are not exciding the required number limit.
5. Adjust the paper feeder guide to the sheet size.
6. Disconnect the printer power cord as well as the printer cable form the printer.
7. Turn the printer upside down and shake the printer in order to remove any obstacle which is stuck inside the printer causing the paper jam error.
Open the printer cover and remove the cartridge and check carefully if there is any small piece of paper which is stuck inside, if so carefully remove it.
8. Disconnect the printer power cord and press and hold the power button on the printer for about 15 to 20 seconds( this will release the flee power) and reconnect the printer and check.
9. Try to rotate the wheel inside the feeder if you can reach it, to ensue that it is free enough to pull the paper.
10. Try printing with having only one sheet in the feeder and check if it does work.
Should you require any further assistance regarding the printer or even any other compute related issue please feel free to contact me I will be more than glad to assist you.