Question about SanDisk Sansa Clip MP3 Player

1 Answer

Thank you to indyrev

Thanks for your help. I got a response from Sansa support that said, "To update your firmware follow the instructions below.

Click Here to Download Sansa Clip Firmware

MSC mode instructions:

1. Open "My Computer".
2. Turn off the Sansa Clip.
3. Put the device in Hold (move Hold button until orange is showing).
4. Press and hold the Center Button.
5. Plug the 30 pin connector into the device (be sure the USB is plugged into the computer).
6. Wait for the Sansa Clip drive(s) to show up.
To update your firmware follow the instructions below."
That fixed it; I didn't have to go on to the format command.

I think that putting the device in Hold might have made a difference because I had already updated the firmware.

Anyway, it works and I'm a happy camper.

Thanks again, Dawn

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Good job, Sansa!

Posted on Jan 01, 2009

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1 Answer

My computer does not recognize my sansa clip


font.f1 {font: 12.0px Times} Hello and thanks for contacting FixYa Technical Support.

Anytime there is an issue where your Sansa clip is not recognized by your computer, run the firmware update for your version of Operating system (Windows, Mac or Linux)

Firmware is software for the hardware itself, so if there is a case, where the hardware connecting via a USB port like your Sansa clip is not recognizing, going to the manufacturer's website and updating the firmware for their specific product you purchased, is a step in the right direction.

For your benefit, I have provided the link to the Sansa Support page, where you can download and install the most current firmware update for your Sansa Clip.
Download Sansa Firmware Updater

Also, for regular operation of your Sansa clip, make sure you are following these steps for use of this device:
---------------------------------------------------------------------------------------------------------
  1. Turn on the Clip
  2. Put the device in Hold (move Hold button until orange is showing)
  3. Press and hold the Center Button
  4. Plug the mini-USB connector into the device (be sure the USB is plugged into the computer)
  5. Wait for the Clip drive to mount
  6. Follow instructions below and drag files to the Clip drive
---------------------------------------------------------------------------------------------------------

Let me know if this helps.

Regards,

-Mactechtrainer

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http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
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SANSA


Download the firmware updater for the sansa:
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

4. Follow the instructions to update your firmware.

5. If you need additional assistance try calling Sandisk's tech support:
1-866-SANDISK (726-3475)
7 days a week:
4am. - 10pm. Pacific Standard Time
7am - 1am Eastern Standard Time
support@sandisk.com

I hope that helps
Please rate accordingly
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Computerrep

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I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
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Computerrep

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I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
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I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
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