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Check and see if there is a cup in the top of the agitator. Some machines have you put it there, turning back and forth during wash doesn't bother it, but the spin to empty the wash water causes the softener to go out through slots in the top of the cup and be held in the agitator. when it stops the softener drains into the tub, ready for the rinse cycle.
have you lifted up the conditioner flap on the drawer, you would of seen a long plastic tube sticking up, this tube gets blocked from time to time resulting in the softner not going into the machine. if you have cleaned this tube when you took the drawer out, then the only other cause is the solonoid vavle is the fault. this is easily replaced.
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Most likely the fabric soft dispenser is clogged . this happens when you wash alot in cold water the left over fabric softner get very pasty and can clog it up. You can try filling the dispenser with hot water and run a cycle with hot water this should unclog the dispenser .
Okay...the cone actually goes inside the the two other pieces you mention. The cone is to be inserted upside-down. That is, the opening of the cone should be facing UP. The way this fabric softener dispenser is supposed to work is, you place fabric softener thorugh the opening of the dispenser. The cone actually holds it like a cup. When the washer goes through the initial spin cycle before the rinse cycle begins, the centrifugal force of the washer spinning forces the fabric softener out of the cone and into the wash tub.
The dispenser assembly should just snap right on top of the agitator. If the dispenser does not stay on securely any longer, you may have to replace it with a new one. You can find replacements at searspartsdirect.com. Just type in the same model number you provided and look for item number 1 under the "Motor, Basket and Tub Parts" heading.
I hope you find this information helpful. If you still have questions, please let me know.
PS It is also a good idea to periodically remove the dispenser and soak it in some hot water to get rid of accumulations of hardened softner. They will clog from time to time.
always check your carbon brushes which are situated at your motor covered in a plastic covering must be at least 8ml long these start at 1inch in length may not be giving enough contact to your motor for the timer to click into action m8 but if these are ok then it will be more than likely your timer which is faulty with it not doing the water inlet valves properly