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Error code 5100

You sent me a response to this question, but now I can't locate it. Anyways... I've owned the printer about 3 months. Soon as I popped in the new ink tank, that error code came on. Printer won't operate at all now. I've only gone through a couple of ink tanks the whole time. Never owned a printer before, which may explain my ignorance. The reason I speculate the problem might be the waste ink absorber is because early on I wasn't aware of the icon that comes on when an ink tank's low. Started getting screwed up prints and didn't know the reason. Manual says to use the clean up option to correct this. So I probably filled up the ink absorber. But it's only now that the printer has decided to quit functioning. The manual also says that if it IS that ink absorber that's full, then machine won't operate and I have to have it serviced and can't fix it myself.

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Being that it is only 3 months old i would have it serviced under the manufacturer warranty. 1-800-OK-CANON call that number and you can locate the nearest authorized service center and the service will be covered. If you still need assistance let me know. Please take a moment to accept and rate my original solution as I strive to provide fast and accurate service.

Posted on Oct 16, 2008

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you said the unit is 3 months old correct? then it would still be under the manufacturer warranty. It is possible for it to be repaired did you go through the steps I gave you?

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