Question about Logitech QuickCam Communicate STX Personal Web Camera

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Logitech webcam installation problems

I installed the software to use with Skype. It came up, no problem, but it the computer keeps saying there is a problem with the recording device. I have no idea what to do now. HELP!!! I can see my friend, and hear the him trying to call me, but I can't answer or do anything. I can call him, but we can't communicate either, due to the " problem with the recording device".

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Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Posted on Jan 13, 2009

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2 Answers

How to use skype 6.0 with logitech c-310


Launch the Logitech QuickCam or Webcam software on your computer. Verify that you see yourself Logitech Webcam software window. Close the software window. Sign in to Skype. Click the "Tools" menu and select "Options." Click "Video Settings," check the "Enable Skype Video" and "Start my video automatically when I am in a call" boxes. Select your Logitech QuickCam from the drop-down list. Your webcam should display video in the window. Click "Audio Settings" if your QuickCam has a built-in microphone and select it from the microphone drop-down list. Check the "Let Skype adjust my audio settings" box in "Audio Settings" so Skype recognizes your microphone. Click "Save" to save the options for your audio and video settings. Skype will close the options menu.

Jan 19, 2013 | Logitech C310 Web Cam, Skype, Computer...

2 Answers

When I try to sign into oovoo it always says fail to sign in. How do I fix it?


Hello!
Sign in failure can be caused not only by the camera or Skype, but also by slow connection.

You first need to make sure that your camera is functional. Please, follow these steps and open these two windows:
  • QuickCam software: Start>Programs>Logitech>Logitech QuickCam and
  • Logitech Webcam Software: Start>Programs>Logitech>Logitech Webcam Software
  • Make sure you can see yourself in the Webcam software window
  • Close the webcam software window
Make sure your webcam is selected in Skype settings so that Skype can use it:
  • Sign in to your Skype, click Tools>Options>General>Video Settings
  • Check (click to have "tick" in the box) both "Enable Skype Video" and "Start my video automatically when I am in a call
  • Under Select Webcam (Default video device) choose Logitech QuickCam Communicate STX
  • Save
  • In Audio Settings choose Logitech Mic to be your default microphone (you have it built in your camera)
  • Check to mark the box "Let Skype adjust my audio settings"
  • Save
  • It should work now.
If you experience issues like signing in to your Skype is taking too long, Can't sign in, or you can't see or hear the other person, then you should contact your internet provider for slow connection. Also, you can check your connection using Speed Test online (www.speedtest.net).

Regards!

Jun 28, 2011 | Logitech Quickcam Chat Webcam

1 Answer

My computer / Webcam says there is other appications running with a webcam , when theres not . how do i tell what the appication is ? PLEASE HELP !


There may be a program in your Start-up menu that is hijacking your webcam. Skype and VID tend to do this, and unless you unclick the check box during installation, VID gets installed when you load the Logitech software. Rebooting doesn't help if these are in your Start-up menu. Run Task Manager and see what processes are running on your computer. If you see Skype or VID try turning them off and then try using your webcam again.

Jan 01, 2011 | Logitech WEBCAM C200

1 Answer

When using Skype (4.2.0.169) on Windows (XP, SP3), my camera (Logitech E2500) turns off after a few minutes. The other person sees my image "frozen" at the time the camera shut off. If I try to turn the...


Skype is very picky about having the latest drivers and you also need to see if your support software ( not downloaded with the Logitech software ) is up to date and functioning OK

Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page.
Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?"

http://www.logitech.com/index.cfm/405/&cl=us,en?prodcrid=405

In addition to the Logitech installer you will need to check the support software - Microsoft DirectX . This comes pre-loaded on most Windows computers but has to be updated - I am currently on version 11
To start the DirectX Diagnostic Tool, click 'Start', click 'Run', type dxdiag in the Open box, and then click OK
Run through the tabs checking the 'notes' windows for information
The version will be shown on the 'Systems' tab

Procedure to re-install Logitech software
Close all programs while uninstalling - downloading and uploading software
Disconnect your webcam
Uninstall the current webcam software on your computer
Restart computer
Download the Installation package from Logitech
Run the installer and choose your options during the installation - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must.
Connect your webcam when prompted.

Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.

http://www.testmycam.com/
Not working ? - troubleshoot your drivers and software - get your cam working before moving on

Working OK ?

Set your webcam mic as default ( if it has a built in mic

Plug in the webcam

TEST SPEAKERS
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC
Click "Recording" tab.
Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices'
To set required (webcam) mic as default - click on mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer

CONFIGURE TO SKYPE
Connect webcam
Its good practice to disconnect and re-connect your webcam before you start (To reboot the webcam software) - if you have been using it elsewhere the SKYPE software may have difficulty in locating it, even if you exited the previous program correctly.
The reason being, the webcam software can remain hooked-up to a program and needs to be rebooted.
Mine, I just unplug it from the USB and plug it back in to reboot the software.
If yours is integral with the computer you will have to re-start the computer, use a keyboard shortcut or disable / enable the webcam from the Device Manager.

Start Skype.
On the 'Tools' menu, click 'Options'.
In the navigation pane of the Skype 'Options' window, click 'Audio Settings'
Run down the list setting your defaults
Select your webcam as the default microphone.
Make a free test call
Click 'Save'
In the navigation pane of the Skype Options window, click Video Settings.
This will launch your webcam
Adjust quality of picture in 'Settings'
Check the correct webcam is shown as default
Click Save
Test your webcam by making a Skype test call.
For more information about how to configure Skype Messenger, please visit the following Skype Web site:
http://support.skype.com (http://support.skype.com)

Just prior to using Skype reboot the webcam software by unplugging it for a few seconds and do not run your logitech software for a preview, but allow Skype total control

Sep 05, 2010 | Logitech Webcams

1 Answer

Skype does not see my web cam. i can see the person on the other end of the call but they cant see me?


Skype is very particular about webcams having the latest drivers/software.
Your webcam has no bearing on being able to see your contact - you could still see their broadccast if you had no webcam installed.
I suggest you uninstall the current webcam software and download new software

Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page.
Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?"

http://www.logitech.com/index.cfm/405/&cl=us,en?prodcrid=405

In addition to the Logitech installer you will need to run the support software - Microsoft DirectX . This comes pre-loaded on most Windows computers but has to be updated - I am currently on version 11
To start the DirectX Diagnostic Tool, click Start, click Run, type dxdiag in the Open box, and then click OK.
Work your way through the tabs and check the 'notes' window for any information

Procedure to re-install Logitech software
Close all programs while uninstalling - downloading and uploading software
Disconnect your webcam
Uninstall the current webcam software on your computer
Restart computer
Download the Installation package from Logitech
Run the installer and choose your options during the installation - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must.
Connect your webcam when prompted.

When going into skype disconnect your webcam to reboot the webcam software but do not run any logitech software - allow Skype to take full control.

Aug 30, 2010 | Logitech Quickcam Chat Webcam

1 Answer

Logitech camera shuts off when on skype


Make sure you have the very latest software
Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page.
Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?"

http://www.logitech.com/index.cfm/405/&cl=us,en?prodcrid=405

In addition to the Logitech installer you will need to run the support software - Microsoft DirectX . This comes pre-loaded on most Windows computers but has to be updated - I am currently on version 11
To start the DirectX Diagnostic Tool, click Start, click Run, type dxdiag in the Open box, and then click OK.

Procedure to re-install Logitech software
Close all programs while uninstalling - downloading and uploading software
Disconnect your webcam
Uninstall the current webcam software on your computer
Restart computer
Download the Installation package from Logitech
Run the installer and choose your options during the installation - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must.
Connect your webcam when prompted.

Configure to Skype

Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.

http://www.testmycam.com/
Not working ? - troubleshoot your drivers and software - get your cam working before moving on

Working OK ?

Set your webcam mic as default ( if it has a built in mic

Plug in the webcam

TEST SPEAKERS
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC
Click "Recording" tab.
Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices'
To set required (webcam) mic as default - click on mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer

CONFIGURE TO SKYPE
Connect webcam
Its good practice to disconnect and re-connect your webcam before you start (To reboot the webcam software) - if you have been using it elsewhere the SKYPE software may have difficulty in locating it, even if you exited the previous program correctly.
The reason being, the webcam software can remain hooked-up to a program and needs to be rebooted.
Mine, I just unplug it from the USB and plug it back in to reboot the software.
If yours is integral with the computer you will have to re-start the computer, use a keyboard shortcut or disable / enable the webcam from the Device Manager.

Start Skype.
On the 'Tools' menu, click 'Options'.
In the navigation pane of the Skype 'Options' window, click 'Audio Settings'
Run down the list setting your defaults
Select your webcam as the default microphone.
Make a free test call
Click 'Save'
In the navigation pane of the Skype Options window, click Video Settings.
This will launch your webcam
Adjust quality of picture in 'Settings'
Check the correct webcam is shown as default
Click Save
Test your webcam by making a Skype test call.
For more information about how to configure Skype Messenger, please visit the following Skype Web site:
http://support.skype.com (http://support.skype.com)

When using Skype - do not run the Logitech software but allow Skype full control.

Aug 29, 2010 | Logitech Webcam

1 Answer

After I installed Microsoft LifeCam VX-3000 on my computer, I logged on to skype hoping to use the video cam for a video call. I got a message that skype does not work with the vx-3000. What do I do to...


Skype is very picky about having the latest drivers
Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page.
Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?"
When you get to the support page for your model take time to check out the 'Readme' links for known issues and advice on chat programs and any addition software you may need

http://www.logitech.com/index.cfm/405/&cl=us,en?prodcrid=405

In addition to the Logitech installer you will need to run the support software - Microsoft DirectX . This comes pre-loaded on most Windows computers but has to be updated - I am currently on version 11
To start the DirectX Diagnostic Tool, click Start, click Run, type dxdiag in the Open box, and then click OK.

Procedure to re-install Logitech software
Close all programs while uninstalling - downloading and uploading software
Disconnect your webcam
Uninstall the current webcam software on your computer
Restart computer
Download the Installation package from Logitech
Run the installer and choose your options during the installation - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must.
Connect your webcam when prompted.

Aug 29, 2010 | Microsoft LifeCam VX-3000 Web Camera

1 Answer

I've had my webcam for only 2 months. When i plugged it in today, it came on for a few minutes, and now it either doesn't work at all or says "Cannot capture video. The camera may already in use". However,...


Sounds like your driver (software that runs hardware) may be corrupt or missing and you need to re-install

Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page.
Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?"

http://www.logitech.com/index.cfm/405/&cl=us,en?prodcrid=405

In addition to the Logitech installer you will need to download Microsoft DirectX 9 or later to support your webcam

Procedure
Close all programs while uninstalling - downloading and uploading software
Disconnect your webcam
Uninstall the current webcam software on your computer
Restart computer
Download the Installation package from Logitech
Run the installer and choose your options during the installation - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must.
Connect your webcam when prompted.

Aug 21, 2010 | Logitech Webcam

1 Answer

Webcam - Recipients can't see me.


Hi,
I got this of Skype.
We are sorry to hear that you are having problems with Skype video.
Thank you for contacting Skype customer support about your video settings.
If you are using a Logitech webcam, please follow the steps below:
NB! To begin with please close Skype and make sure that you have unplugged the webcamera before installing the installation software that came with it.
1) Go to the control panel and open Add/Remove programs. Then from there uninstall any Logitech webcam software and Logitech webcam drivers from the list shown.
2) Download the latest drivers for your webcam from
http://www.logitech.com/index.cfm/405/&cl=roeu,en?prodcrid=405

3) Open the webcam installer package by double clicking it.
Now select: Custom installation (advanced) and click next. You are now given a choice whether you would like to install the software and drivers or just the drivers. Please select the second option (Logitech QuickCam drivers) then uncheck 'Enable VoIP Device Management' and click 'Next'. Accept the agreements and on the next page select 'I do not want to activate this Service' (Logitech destkop Messenger). Click 'Next' and the Logitech drivers should be installed. Restart your system and plug in your webcam. Your webcam should now be correctly installed.

Oct 31, 2008 | Logitech Quickcam Chat Webcam

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