Question about Maytag Neptune MDE5500AY Electric Dryer

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Maytag Neptune MDE7500AYW - Won't start - Message says "A power failure..

When the start button is pressed the dryer beeps and this message comes up: "A power failure occurred during the current cycle. Press "Start/pause" to continue this cycle" When I press ok and go back to the cycle it beeps and the message continues to come up.

I had a repair service out last week and he got it started. Said the wiring was slightly loose inside. Tightened some interior wires. Dryer worked fine for several hours and started doing the same thing.

I have check the circut breakers, the plug going into the wall. Any ideas?

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  • Anonymous Nov 10, 2008

    Same exact problem. Have repair coming tomorrow.

  • bdefazio12 Dec 17, 2008

    My dryer gives the same message, but if I bring up the service screen, then choose SYSTEM CHECK, and hit motor ON, the motor and heat and sensor will all go to on status without any further diagnostics. The odd thing is, sometimes I've had to do it literally 50 times to get it to start. It tries each time to turn the drum, then eventually seems to "warm up" enough to succeed. When it is running in the System check mode, the display alternates between "short circuit sensed" and "short circuit not sensed", without ever displaying an error code.

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I had the same problem. It turned out a power transformer in the neighborhood had gone bad. I found it by checking power at the receptacles in the house and we weren't getting proper voltage throughout the house. We had enough power in the house to power lights, the TV, coffee maker etc. but not enough for the dryer. I called the power company and they came out to do a check. At first they said there was a wiring problem with the house until all the neighbors started coming over after seeing their vehicle and saying they were having problems. So maybe you aren't getting proper power to the unit.

Good luck. Hope this fixes your problem.

Posted on Jan 14, 2009

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