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Check to see that the evaporator is not covered with layer of ice. The latter serves as an insulator and prevents freezer temps from going down to about zero degrees. If the defrost heater/timer is defective that will certainly be a cause. Since the freezer air is not cold enough to freeze, then the refrigerator temps are also high. Using a digital thermometer will confirm this.
Leaking door gaskets can also be responsible for higher internal temps
The freezer is not staying cold enough...ice cream takes colder temps...
Many times a freezer and/or refrigeratordo not work right because of a dirty condenser coil...there are also many otherthings that can go wrong.
If you are hearing a clicking or buzzing thencheck out the last two tips.
If your refrigerator is running but warm, then...
Check out these tips that I wrote about that... it is a great place to starttrouble shooting your unit...and something that you can do rather then callinga repair person to do a simple thing for you...
If, the fresh food section is 34- 38 degrees, then the freezer should be cold enough to keep ice cream solid. All of the cooling capability comes from the freezer section. I, personally, would not waste time or money on a ten year old box. Ten years ago it cost $1000, so, the outlay is $100 per year. Dump the old refrigerator and get a new one.
the frost on the back wall of the freezer is the clue to the problem. it is not defrosting as it should.
bad defrost timer/control board
bad defrost heater (in freezer)
bad thermo switch in freezer
If you don’t know what these are then unplug the machine and let the ice
melt in the freezer overnight with the door open. Then try it the next day, if
is cooling fine then you need to have a service person replace one of the above
between the door and freezer is very hot, and the refrigerator is not that cold and the freezing is freezing but not that well, ice cream is soft but meat freeze and ice is not melting. Also behind the fridge at the bottom is very hot.