I recently paid $202 via Paypal for goods from China and the goods were delivered to a different address to what I indicated. I contacted the seller and provided proof that the goods were sent to and signed by a person in Florida. After numerous emails to the seller, he has agreed to a refund PROVIDING I return the goods to him.(which is kind of hard to do since I never received them in the first place)
Can you help me?
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First register your loss with the person who was supposed to supply the goods. secondly, register your complaint with PayPal immediately using their own system, ensure you do this ASAP within say 48hrs of when you should have received your goods(sooner if possible) Dont worry if you have not done it within this time but it does help to register your notification ASA you know or suspect there is something wrong. Inform the seller as it is his responsibility to prove the goods were sent to you. It is also his responsibility to chase the Post Office or other courier as he entered into a contract to send the goods to you with them. You cannot chase the Post Office as the contract is between him and them! If the goods arrive, let everyone know ASAP too, that is only fair. Hope the above helps. Good Luck, Jon....
You may want to verify that the user has truly paid you before you send any products. PayPal transactions are nearly instant. You should not have to wait that long. The only time you will see a 5-7 business day delay on payment is if the buyer paid via an "eCheque".
Products that have arrive at the customers possion would have prior aggreements from retailer or paypay sites. Usually the paypal allows the versalitity to transact either sending or receiving financial values. paypal as an online method of transaction is flexible. Second,, the retailer from which transaction was arrangmed usually once aggreed to restatablish transactions either as malfucntion products requiring returns or aggreement arragment least satisfactory as expected makes another processes achievable. For example, conacting the retailer of the product to verify whether returns for refunds is likely should become convenient to retransact with paypay. In this situation, the customer would be receiving finances back from an already establsihed agreement. Contact the retailer to ascertain the expectation arrangments to retunring products for refunds. Also required in the retransaction process to determining whether the retailer chooses to transact via paypal at refunds.
Nothing. You agreed to allow PayPal to arbitrate in such matters.
If you fully documented the items, make sure the items are actually the ones you sold and not switched. Fedral law may apply if the buyer/thief is in a different state.
If you've ordered anything via PayPal you can always contact the payee via their email address in the order history.
All of their information will be shown so that you can contact them in case you didn't receive what was ordered.
If you send them an email with the details of your order and what you actually received, and they choose not to resolve it (in most cases they will) you can always file a dispute with PayPal against the payee.
You'll need to enter all of the details of the order and what you actually received.
Once the dispute has been posted, the payee receives an email from PayPal informing them of the dispute.
The dispute is monitored by PayPal and if there isn't any resolution within a certain period of time set by PayPal, the payees account will show that they've chosen not to resolve a dispute and is displayed in their account.
I'd suggest contacting "Cats Paw" first and see what they do.
If they choose to ignore you, then you are in your rights to file a dispute.
PayPal has a Dispute Resolution center that can help you with this.
If you've made a payment via PayPal for goods or services and never received them, all you have to do is submit a Dispute with PayPal and it gets monitored.
An email is also sent to the Payee informing them of the dispute and they either have to rectify the situation or their account will always show that a dispute was unresolved which gives future buyers a "heads-up" not to deal with this person.
I'm not sure what email service you use, but in most cases if you enter the email address in the search query you'll usually find it.
With most services even your deleted messages are kept until you fully delete them.
I'd suggest you go back to your PayPal account and look in your payment history and once you've found the information, immediately file a dispute.
I hope this helps and I sure hope that this guy follows through with his commitment to you.