Question about PayPal Internet Services

1 Answer

Goods not received

I recently paid $202 via Paypal for goods from China and the goods were delivered to a different address to what I indicated. I contacted the seller and provided proof that the goods were sent to and signed by a person in Florida. After numerous emails to the seller, he has agreed to a refund PROVIDING I return the goods to him.(which is kind of hard to do since I never received them in the first place)
Can you help me?


Brian Nixon

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert that has over 500 points.

  • Expert
  • 352 Answers

Hi nixon_b,

You really nee to contact paypal customer service to have this issue resolved.

1-402-935-2050 (a U.S. telephone number) 4:00 AM PST to 10:00 PM PST Monday through Friday
6:00 AM PST to 8:00 PM PST Saturday and Sunday


Posted on Oct 16, 2008

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I paid for a cadillac crest 60.93 (30 aout ) but i had no confirmation neither informations for the delivery

Please contact eBay of Paypal. We don't sell, we don't do refunds, we don't deliver goods. We try to answer (most) technical questions.

Sep 11, 2014 | Internet Services

1 Answer

Paid using PayPal but goods not received. Help!!

First register your loss with the person who was supposed to supply the goods. secondly, register your complaint with PayPal immediately using their own system, ensure you do this ASAP within say 48hrs of when you should have received your goods(sooner if possible) Dont worry if you have not done it within this time but it does help to register your notification ASA you know or suspect there is something wrong.
Inform the seller as it is his responsibility to prove the goods were sent to you. It is also his responsibility to chase the Post Office or other courier as he entered into a contract to send the goods to you with them. You cannot chase the Post Office as the contract is between him and them!
If the goods arrive, let everyone know ASAP too, that is only fair.
Hope the above helps. Good Luck, Jon....

Sep 29, 2011 | PayPal Accounts

1 Answer

Payments are to be made for sold goods on the 15th and 30th. It is now the 23rd and no money how long does it take?

You may want to verify that the user has truly paid you before you send any products. PayPal transactions are nearly instant. You should not have to wait that long. The only time you will see a 5-7 business day delay on payment is if the buyer paid via an "eCheque".

Aug 23, 2011 | PayPal Accounts

1 Answer


If you have not gotten the item you paid for and the seller will not respond, try and open a dispute with Paypal so you can at least get your money back.

May 17, 2011 | PayPal Accounts

1 Answer

Decided not to accept goods purchased, want the payment paid back into my paypal account, what is the process.

Products that have arrive at the customers possion would have prior aggreements from retailer or paypay sites. Usually the paypal allows the versalitity to transact either sending or receiving financial values. paypal as an online method of transaction is flexible. Second,, the retailer from which transaction was arrangmed usually once aggreed to restatablish transactions either as malfucntion products requiring returns or aggreement arragment least satisfactory as expected makes another processes achievable. For example, conacting the retailer of the product to verify whether returns for refunds is likely should become convenient to retransact with paypay. In this situation, the customer would be receiving finances back from an already establsihed agreement. Contact the retailer to ascertain the expectation arrangments to retunring products for refunds. Also required in the retransaction process to determining whether the retailer chooses to transact via paypal at refunds.

Feb 19, 2011 | PayPal Accounts

1 Answer

Ordered goods online and paid cash did not receive goods and no communication from company despite repeated requests for imformation on the whereabouts of my goods

If the seller is not speaking to you, then you are pretty much screwed. Pay pal may offer you a refund of some kind but i would not expect it.

Dec 17, 2009 | PayPal Accounts

2 Answers

I have just sold an item from ebay. The item was perfectly good condition. Was recieved by buyer and was very happy with item left me good feedback. He paid through paypal. A week later buyer complained th...

Nothing. You agreed to allow PayPal to arbitrate in such matters.
If you fully documented the items, make sure the items are actually the ones you sold and not switched. Fedral law may apply if the buyer/thief is in a different state.

Sep 29, 2009 | PayPal Accounts

1 Answer

I recently ordered a Cats Paw 3-pack from "Cat's Paw". You paid them the $29.95 + $5.00 s&h. I received only 1 glove out of the order, not 3 gloves as was ordered. The transaction...

Hello Elizabeth

If you've ordered anything via PayPal you can always contact the payee via their email address in the order history.

All of their information will be shown so that you can contact them in case you didn't receive what was ordered.

If you send them an email with the details of your order and what you actually received, and they choose not to resolve it (in most cases they will) you can always file a dispute with PayPal against the payee.

You'll need to enter all of the details of the order and what you actually received.

Once the dispute has been posted, the payee receives an email from PayPal informing them of the dispute.

The dispute is monitored by PayPal and if there isn't any resolution within a certain period of time set by PayPal, the payees account will show that they've chosen not to resolve a dispute and is displayed in their account.

I'd suggest contacting "Cats Paw" first and see what they do.

If they choose to ignore you, then you are in your rights to file a dispute.

I hope this helps.

Sep 10, 2009 | PayPal Accounts

1 Answer

Payment was made 28/08/09 £108.00 to to purchase goods,not received anything,and misplaced any contact details with supplier,can you help?


PayPal has a Dispute Resolution center that can help you with this.

If you've made a payment via PayPal for goods or services and never received them, all you have to do is submit a Dispute with PayPal and it gets monitored.

An email is also sent to the Payee informing them of the dispute and they either have to rectify the situation or their account will always show that a dispute was unresolved which gives future buyers a "heads-up" not to deal with this person.

I'm not sure what email service you use, but in most cases if you enter the email address in the search query you'll usually find it.

With most services even your deleted messages are kept until you fully delete them.

I'd suggest you go back to your PayPal account and look in your payment history and once you've found the information, immediately file a dispute.

I hope this helps and I sure hope that this guy follows through with his commitment to you.

Sep 06, 2009 | PayPal Internet Services

Not finding what you are looking for?
Internet Services Logo

Related Topics:

143 people viewed this question

Ask a Question

Usually answered in minutes!

Top PayPal Internet Services Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers


Level 3 Expert

61292 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18304 Answers

Are you a PayPal Internet Service Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides