The machine will switch on but then gets stuck in the EAX mode and doesn't go any further. It worked perfectly before this episode. I have tried reset and taking the battery out and knocking it above the menu button as another posting suggested. Interestingly if I plug it into the computer it is not recognised either??? Fed up as lots of music on this....
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Many people have found that their computers do not recognize the Eclipse mp3 Player, even after connecting with a USB cable. I had the same problem but discovered that the problem lies with the cables themselves. I have several USB 2.0 5-position cables that fit the Eclipse USB port perfectly, but only ONE of them actually works - the cable that came with the player itself. If you've lost this cable, you may be in trouble.
Attached is a screen-grab of the type of USB plug and port involved. You don't see them around very much anymore, and I have no further advice if your player doesn't have a USB port of this shape.
When the EAX screen appears tap it hard on the right side, just above the menu button. Seriously, it works. I had to tap several times, finally really hard, but the machine came back. Many others have posted this tip.
It sounds like the hard drive may be damaged. Have you tried to put it in recovery mode?
Put a paperclip in the reset hole while holding down the play button until you see the screen go to recovery mode. Then try the format option; this will erase all your files but it will tell you if you need a new hard drive.
This is the worst mp3 player ever invented - i have to tell you this up front. There is no driver, the company does not support the product anymore - I would return it now while you still can.
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.