I have a new 1040 Hp and when I installled it ,I can send faxes OK but when I go to receive a fax,it rings 3 times and the sender gets a busy error. I have set the 1040 to answer at 5 rings. I took the fax to another line and it worked properly. What could be wrong with my line. I have an external modum on that line hooked to a hand punch time clock which is polled by the mainframe computer every 15 min but when I hook the fax into the line without the modum, it still does the same thing
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Set rings to answer You can select the number of rings that will occur before the fax answers an incoming call. If you are using your machine as both a telephone and a fax machine, we suggest you set the ring count to at least 4 to give you time to answer. TIP: HP 1050 Fax: The Toll Saver function for the Digital Message Center interacts with Rings to Answer. See Toll Saver on page 40. If you have the HP 1050 Fax and have Toll Saver turned on, set the Rings to Answer to 2. 1. Press Menu repeatedly until BASIC FAX displays and press Start/Enter. Rings to Answer will display. 2. Press Start/Enter. 3. Enter the number of rings you want (2-7) and press Start/Enter. The HP Fax rings the set number of times and then answers. It then produces a different sounding ring to alert you to which type of call is incoming. • The additional ring may occur once for a fax call • The additional ring occurs 5 times for a voice call. After the 5 additional rings, the answering machine will answer.
Check the number of rings your fax machine is set to. Chances are, the answering machine is set up for 4 rings and the fax machine is set up for 6. If this is the case, change the number of rings on your fax machine to 2 or 3 rings to ensure an incoming fax will go directily to the fax machine. If the fax doesn't recognize the call as a fax, it will go through to the answering machine.