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The office printer is completely free of paper, the platen, cartridge, and cover have been opened and blown clean with compressed air. However, the printer does not grab the paper correctly from the cartridge and so, assumes an error. The rollers seem to be working fine. What else can I try?

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Hi erin, try updating your printer drivers, this will clear temp. memory in unit and clear stored error history.

Create a new folder on your desktop and name it newhpdrivers(substitute your manufacturer in new name). Un-intall printer and printer software completely. Go to manufacturers website and navigate to their drivers/downloads or support menu. Select your model, choose the relevant software and download to the new folder you created on your desktop. Power down your computer. Reconnect the printer to the computer and turn printer on. Power on pc. Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files. Direct the wizard to your new software, follow the rest of the setup instructions and your done.


anaanymous

Posted on Oct 16, 2008

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Posted on Jan 02, 2017

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All my colour cartridges are ok.I've just replaced the black cartridge but its not printing anything black. Checked the openings there all clear...Checked the ports in the printer itself../.they're clear....


Run the clean print cartridges utility
  1. Open the Printer Toolbox . There are two ways to do this:
    • Open HP Solution Center , select the Settings menu, then the Print Settingssubmenu, and finally the Printer Toolbox .
    • If the HP Solution Center method does not work, open Printers and Faxes in the Windows Control Panel , then right-click your printer icon and chooseProperties . Click Printing Preferences . Click the Features tab, then thePrinter Services button, then click the Estimated Ink Levels tab.
  2. The Printer Toolbox opens. On the Device Services tab, click Clean the Print Cartridges , then follow the on-screen instructions. Up to three levels of cleaning are available. Discard or recycle the page that prints.
Clean the contacts NOTE: The printer will only function if all six ink cartridges are installed. Also, HP cannot guarantee the quality of refilled or remanufactured ink cartridges. Figure 3: Lifting the top coverc00706023.gif
  1. Lift the top cover.
  2. Locate the ink cartridge indicated in the error message. Squeeze the gray tab below the cartridge slot to release the latch, then lift the latch. Figure 4: Unlatching cartridgec00372272.gif 1 - Black cartridge 2 - Color cartridges
  3. Remove the cartridge indicated in the error message. Figure 5: Removing cartridgec00372273.gif
  4. Gather cleaning materials:
    • Distilled, filtered, or bottled water (do not use tap water or alcohol or platen cleaners)
    • Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.
  5. Lightly moisten the swab and squeeze out excess moisture.
  6. Holding the cartridge by its handle, wipe the copper contacts. Figure 6: Wiping the contactsc00372274.gif 1 - Copper contacts
  7. Replace the cartridge, then close the latch and the printer top cover.

Mar 25, 2011 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

While printing, red turned to pink on printed sheets. All cartridges have ink.


Try
Clean the Scanning Area sikaku.gif Cleaning the Platen Glass and Document Cover i_expl.gif Caution
Be sure to turn off the power and disconnect the power cord before cleaning the machine.

i_important.gif Important

bullet_s2.gif The inner side of the Document Cover (white sheet) (C) is easily damaged, so wipe it gently.

bullet_s2.gif If the glass of the ADF (A) is stained with ink, correction fluid, or the like, black streaks may appear on the printed paper when the document is loaded in the ADF. With a clean, soft, lint-free cloth, wipe the glass of the ADF.

With a clean, soft, lint-free cloth, wipe the Platen Glass (D), the inner side of the Document Cover (white sheet) (C), the glass of the ADF (A), and the inner side of the ADF (white area) (B) gently. Make sure not to leave any residue, especially on the Platen Glass.

t_50710ce_mx85095.jpg
sikaku.gif Cleaning the ADF i_expl.gif Caution
Be sure to turn off the power and disconnect the power cord before cleaning the machine.

1. Open the Document Tray.

t_50720ce_mx85096.jpg
2. Open the Feeder Cover.

t_50730ce_mx85097.jpg
3. With a soft, clean, lint-free and dry cloth, wipe off any paper dust from the inside of the Feeder Cover (A).

t_50740ce_mx85098.jpg
4. After wiping, close the Feeder Cover by pushing it until it clicks into place.

5. Close the Document Tray.

6. Reconnect the power cord then turn on the machine.

Oct 27, 2010 | Canon PIXMA MX850 Multifunction Printer

1 Answer

I have lines in printed material


If a print result of faxing, copying or scanning has uneven print density, or when copies and scans you make have vertical black lines, cleaning the platen glass may solve the problem.
  1. Turn off the power and disconnect the power cord.

  2. Prepare two clean, soft, and lint-free cloths.

    Note:
    Do not use tissue paper or paper towels as they may damage the machine.


  3. Open the document cover.

  4. Wipe the platen glass (D), the inner side of the document cover (white area) (C), the glass of the ADF (A), and the inner side of the ADF (white area) (B) with a clean, soft, lint-free cloth moistened with water

    mp830_scanglass.gif

    (A) ADF Glass
    (B) ADF White Reference Area
    (C) Document Cover White Reference Area
    (D) Platen Glass

    Note: If you have trouble wiping dirt, use diluted mild detergent (for dish washing).
    Caution:
    * Never use volatile liquids such as thinners, benzene, or alcohol; these can damage the machine.
    * The d
    ocument cover white reference is easily damaged, so wipe it gently.
  5. Carefully wipe away moisture from each part with another soft, dry lint-free cloth. Do not leave any residue, especially on the platen glass.

  6. Close the document cover.

  7. Reconnect the power cord and power the machine back on.

Oct 26, 2010 | Canon MP830 All-In-One Printer

1 Answer

Ink cartridge error


Hp Cartridge issue


Complete the steps below in the order presented to resolve the problem. It might not be necessary to complete all of the steps.
Step one: Reset the printer
  1. Without turning the power off, remove the power cord from the back of the printer and from the wall socket.
  2. Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.
  3. Check the printer for the error message. If the error message still displays, go to the next step.
Step two: Clean the cartridge contacts
Figure 1: Lifting the top cover

  1. Lift the top cover.
  2. Locate the ink cartridge indicated in the error message. Squeeze the gray tab below the cartridge slot to release the latch, then lift the latch.
Figure 2: Unlatching cartridge

1 - Black cartridge
2 - Color cartridges
  1. Remove the cartridge indicated in the error message.
Figure 3: Removing cartridge

  1. Gather cleaning materials:
    • Distilled, filtered, or bottled water (do not use tap water or alcohol or platen cleaners)
    • Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.
  2. Lightly moisten the swab and squeeze out excess moisture.
  3. Holding the cartridge by its handle, wipe the copper contacts.
Figure 4: Wiping the contacts

1 - Copper contacts
  1. Replace the cartridge, then close the latch and the printer top cover.
Step three: Replace the cartridge

Jul 13, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

How do i clean underside of platen glass Canon MP160


for mp160, flip the cover open, the one that you open to gain access to the ink cartridge. you will see two screws at the underside of the scanner base. unscrew both. gently pull down at the front control panel and pop up the front lip of the plastic that holds the platen glass. then, at the back of the printer, adjacent to the paper loading tray, just below the platen glass cover, you will see two clip like stuff. remove the tray by pulling it upwards vigorously but firmly. then, get a flat screw driver to pry these up to release the lock. then, facing the printer, gently pull the whole of the platen glass, together with its plastic frame, towards you. do this while gently rocking the platen glass up and down, or left and right. to return the platen glass, reverse the process.

Jan 12, 2010 | Canon PIXMA MP160 All-In-One InkJet...

3 Answers

When i start printer E 3 error message is flashing I have removed paper and blown out with compressed air , there doesnt appear to be a paper jam , so what else could be the problem


There's a hidden sensor lever under the white guides behind the platen roller. Either a scrap of paper is holding it up, or it could be bent from pulling out a jam. It is a black lever behind the platen roller slightly to the right of center. You may need a shop to repair.

Dec 15, 2009 | Canon PIXMA MP160 All-In-One InkJet...

1 Answer

Brother MFC 7820N Smudging Concern


If smudged stains appear at the top center of the printed page:
  • Make sure the paper is not too thick or curled.
    Also, verify that the appropriate paper is being used and that the paper type set in the machine matches the media used.
  • Make sure the paper is not curled when you print on the back side of the paper with the Print Odd Pages and Print Even Pagessettings.

- If smudged stains appear at the right or left corner of the printed page:
  • Make sure the paper is not curled when you print on the back side of the paper with the Print Odd Pages and Print Even Pagessettings.

- If smudged stains appear on the reverse side or at the bottom of the page:
NOTE: Illustrations shown below are from the representative product and may differ from your Brother machine.
  • Make sure the printer platen is not dirty with ink.

    How to clean the machine's printer platen
    1. Unplug the machine from the AC power outlet.
    2. Lift the scanner cover until it locks securely in the open position.
    3. Clean the machine's printer platen(1) and the area around it, wiping off any scattered ink with a soft, dry, lint-free cloth.
    4. Close the scanner cover.
  • Make sure you are using Genuine Brother Innobella™ Ink.
    > Brother Genuine Supplies information
  • Make sure you are using the paper support flap.

    To use the paper support flap, pull out the paper support (1) until it clicks and unfold the paper support flap(2).

platen1-y4i03b33115mpu3ejihwhjwc-5-0.gif

flap1-y4i03b33115mpu3ejihwhjwc-5-2.gif

Sep 11, 2017 | Brother MFC-7820N All-In-One Laser Printer

1 Answer

Ip1200 takes in paper on right only- tells me paper is out


Hi there
You can try this it some times works.

Super Canon User's method of resetting IP1600
1.Press Resume button hold for 1 - 2 minutes (count to 1 to 15-16)
2.Open the cover right away
3.Release Both cartridges out and then put cartridges them back again
4.Close The Cover
5.Turn Off Then Turn On again.

You can download the Resetter tools program from my website.

Click Link = http://www.4all2sell.com/reset-tools/ip1600st-RESETTER-TOOLS.zip
1. Download software for Canon iP1200, iP1600, 2200 Printers.
2. Unzip downloaded file by etc
3. Run GeneralTool.exe
4. Select the connected USB port number from USB PORT
5. Click LOCK RELEASE, and select the applicable model name in SET DESTINATION
6. In CLEAR WASTE INK COUNTER, select MAIN or PLATEN. The selected waste ink counter will be reset. MAIN resets the main waste ink counter, PLATEN resets the platen waste ink counter.
If both the main and platen waste ink absorbers are replaced, reset both the main and platen waste ink counters.
Free WinZip http://www.winzip.com/downwz.htm
Please call back to vote
All the best: Pineworks

Oct 18, 2008 | Canon PIXMA iP1600 Printer

1 Answer

Paper jam issue


We had the same problem in our office.We tried cleaning it with compressed air but not much was done.Finally be changed the paper we were using with a less glossy and this seems to work.The printer has a roller with some kind of glue on it that pulls in the paper and if the paper is a bit glossy it can't stick on it.However sometimes it jams but once in a while now.

Feb 12, 2008 | OKI B4300 Led Printer

1 Answer

Oki macroline 520 alarm


Are you using pin feed paper Alot of times I find the paper holes down under the platen and blocking the paper sensor flag. Get a can of compressed air, remove the platen and paper deflector and clean,clean,clean.

Aug 02, 2007 | OKI MICROLINE 520 Matrix Printer

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