Question about LG KU990 Viewty

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LG KU990 Viewty can't open the contents in the lg pc suite.

I have had my viewty for a while and its been great but have recently got a new laptop which is running Vista not XP. I now can't get my photos off my phone as the pc suite doesn't seem to be responding. I have tried the bluetooth and the usb options and have managed to connect with both but everytime I click on the contents button in tools nothing happens. I have also tried going through the Computer itself, but that goes nowhere, it doesn't even open. Not sure whether the software is compatible with Vista or not? Help please!!

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  • 21 more comments 
  • lovinit-x Oct 23, 2008

    omg same here

  • dannybrown Nov 06, 2008

    exactly the same thing, nothin happens when you click on contents, so i cant transfer photo's etc etc. annoying!!!

  • Anonymous Nov 09, 2008

    Exact same problem. Very irritating.

  • jleoni Nov 13, 2008

    I have the same problem. every time i click on contents, a sign comes up saying "invalid access to memory location." what does this mean and how can i fix it??? i have a vista computer and i have the ku990 viewty phone.

  • neek61 Nov 22, 2008

    same thing with me.....anybody with the answer to solve this?!?!

  • jensjeweller Nov 23, 2008

    I have my little CD...but it does not work anymore... i cannot find anywhere to download the original software...any suggestions??

  • Anonymous Nov 23, 2008

    Same problem for me....

  • minhhong1213 Nov 26, 2008

    same prblem

  • msak_msa20 Nov 26, 2008

    i am suffering the same problem with my phone as well n i am using the vista version on ma laptop.

  • Deano_03 Nov 30, 2008

    i have same problem and it is a real let down for me as every single day i take pictures&video's...ability to quickly plug phone in upload is vital and raelly do need to be repaired by LG!

  • Anonymous Dec 07, 2008

    LG need to get upto date with Technology! Everyone knows Vista is a operating system that it slowly pushing windows XP out! Shame, but they should have developed the software so it is compatible for both! They should be working on the software now and adding it to there webpage! - mind you they've got our money now so they're probably not bothered!

  • Slimman Dec 09, 2008

    I have the KU990 and operate on windows Vista. I also have widows mail.
    They are clearly not conpatable Any idears

  • Anonymous Dec 28, 2008

    same here :[

  • Bason Dec 29, 2008

    the smae thing happens to me....i got this phone a week ago n have taken loadsa really good pics over xmas ... only to discover it wont work on vista...all 3 pc's in our house are vista so does this mean i have no way of getting the photos?

    Phones 4 u didnt even tell me it wasnt compatible with vist when i bought the phone..mind you, the guy that served us was a dipstick n didnt seem to know really annoyed....please help!

  • Anonymous Dec 29, 2008

    sssaaaaaaaammmmmmmmmmeeee thng

  • Anonymous Dec 29, 2008

    Same Here. ):

  • gman123 Jan 02, 2009

    Same boat

  • GandLSherry Jan 02, 2009

    I had that very same problem,...Santa drops off a lovely shiny Viewty ku990 and buzz,click, flash!... Goes my camera over christmas, taking photo's of anything that moved!

    How i giggled at Aunt May as i caught her adding vodka to the punch bowl,...

    Gaffored!...At Uncle James oggling the neighbours wife!...

    Chortled as baby Rose threw up all over my new Italian fabric jacket !.....NOT !

    So now to transfer the photo's ( especially the neighbours wife ! ) and video to my Vista enhanced laptop!!!..........................



    .........Did it work?.................................................DID IT SHITE !

    Just before I destroyed the phone with my new power drill,...

    Pulling myself back from the point of bursting a temple bulging vein !

    I decided to read the instruction leaflet!

    Easy! ! !.....................God I'm stupid!




    .........Did it work?

    DID IT SHITE ! ! !

    So of to caring Carphone Warehose i trot.

    A ****** in a shirt and greased back hair,...( Cos you've got to look slick to sell the hottest selling items on this planet! ) was very helpful. He shock my hand on arrival, lead me to his very own standing desk, asked me if i had a good xmas and was on the point of taking my wife out for a meal until i mentioned that i didn't actually want to buy anything, i wanted advice on the phone my dear wife had bought from him a couple of weeks ealier.

    The world went silent...................................

    A slow glazed expression crept up over his face................

    Slowly his sickening smile ebbed away and also any concern to help a bumbling, incompetant, ageing (43), imbecile find a solution to the simplest of problems.

    "You just connect with a usb and transfer across with your mouse."

    BRILLIANT ! Wish i'd thought of that!

    "Have you read the instruction manuel?"............He forces a further comment.

    "er,....Yes."....I say through gritted teeth.

    "Is it insured?...Did you take an insurance out on it?"


    "Then that's your best option,....for £40 your problem is solved,"

    Visuals of inserting said phone down his throat scurry across my minds eye.

    " I bet it's Vista ? " He says. "We're getting a lot about that"

    On my return to my embedded car, ( Still with my uninsured phone!)Squashed in a heaving under ground car park, devoid of rational minded fellow drivers! I realised that I needed help from another source. Maybe some other simple minded folk are having problems with their Viewy?

    And so here i am,...Seeking advice,...Craving knowledge,....Willing to do what it takes to be able to see my children's smiling faces illuminated as my wallpaper,..... Desperate to view that video of my better half unwrapping that fibre optic tree i bought her for xmas,.....(She is so pleased she's telling everybody!)....And lastly and most importantly,.....

    .......That cleavage shot of the neighbours wife!!!

    Also i seamed to have slightly messed about with the pin codes,....And here's the funny part.................You'll laugh!.....................

    I've only gone and reset it to a number i can't remember and i have only 7 chances left to match that number I can't remember!....................

    ...............Or my phone locks out!!!!!


    So please ,.......CAN ANYBODY HELP?????????????????

    Cleavage shots welcome!


  • Anonymous Jan 22, 2009

    plz help me  :| when i go to contents there is only docs photos music  and video folder but' i need  appl ' folder to drag there  jar files  :| can someone help me ?:|

  • Anonymous Feb 08, 2009

    same issue lg dicks think it's ok to stiff you if you already have their product buy a new phone and they'll help

  • karla_c26 Feb 09, 2009

    same problem but the photos i took on the phone are important to my final year project at uni and i cant get them off!!!!!!!

  • Anonymous Apr 10, 2009

    I have exactly the same problem, my viewty will not load the contents on my vista laptop!! no matter how many times i install and uninstall and reinstall. HELP!!

  • diukol May 11, 2010

    Solution link . . .



8 Answers

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HI All,

I had the same problem where i could not access the pictures etc off my viewty using a Vista laptop.
Now, assuming you guys are not bothered about the photo suite software itself, you can set the Viewty up to act as a mass data storage device (i.e. usb dongle etc). This enables you to view the full content of your Viewty, without using the **** LG software..

To do this...

1: Open up "Phone Settings"
2: Select "Connectivity"
3: Select "USB Connection Mode"
4: Select "Mass Storage"
5: Confirm by pressing "Select" at the bottom of the screen.
6: Return to home screen and connect to PC.
7: If PC does not automatically find the data, go to "My Computer" and look for a "Removable Storage Device"

If all goes well, you should have access to all your files!



Posted on Apr 11, 2009

  • juzevo Sep 12, 2010

    Brilliant, thank you so much

  • CubicH Oct 06, 2011

    Thanks Craig...I went to right thru to #7, found the phone's folders displayed on PC screen, BUT all folders showed as "Empty" ...any ideas ?


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I have a viewty and cant use the PC Suite, but can download photos via bluetooth to my PC running Vista. Mark the photos you want to download, 20 max, click on the little page icon in the bottom left of the screen, click send, click bluetooth and as long as your pc is paired with your phone, (you should do that first!) then the photos just start to download to your pc. Then a balloon comes on the pc telling you where it has saved your pics.

Posted on Feb 10, 2009

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This might not work for everyone but it did for me.

Right click the desktop link and choose Properties. Then click the tab that says Compatability. Change the Compatability Mode to Windows XP then click Apply and OK.

Open the programme first before you connect your phone, make sure your bluetooth is turned off on your Viewty before connecting it. Then plug the phone in and it should work.


Posted on Nov 29, 2008

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Use a micro SD card, make sure you change the settings on your phone to save all photos to external memory. Then when you want to transfer them take out the memory card and connect to your pc with an SD micro adaptor. The photo come up and you can save them to your computer.
To be honest it is a pain in the *** but it's better than not being able to get your photos at all!!!

Posted on Jan 20, 2009

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I have the same problem. i asked the company of LG and they sent back an e-mail saying that the LG viewty phone is not compatible with windows vista. so if you try to open the contents folder to acces your pitcures, it wont work on vista but they said you can put all your photos and things on a phone memory card and then transfer all your things to the computer. i havnt tried it. but hopefully it will work.

Posted on Nov 24, 2008

  • jleoni Jan 19, 2009

    i have tried all these solutions but not one of them work. whenever i try and open the contents folder in the lg PC suite, it keeps on coming up with a sign saying "invalid access to memory location." does anyone else know how to fix this problem???


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Open the containing folder where your setup software is located.

Stay on it and click right.
choose run as administrator.

When you get a warning message click yes.

This way the Vista let you instal the sofwaread drivers.

I tested on vista and windows ultimate 7.
and I have no problems and no troubles its work fine
as the software should be.

At the moment I use Windows Ultimate 7 RC.
And here again there no problems to install the LG
software and drivers.

Its possible to use the internet connection via Bluethoot LG KU990. Also this work fine and its fast too.

I hope this will help.

Posted on May 11, 2009

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I found solution 4 worked a treat so thanks very much! At first I thought it hadn't but it was because I had tried solution 2 first and hadn't put the settings back to what they originally were. when I had done that it worked fine. I can't sync my phone, but that doesn't seem to matter. I can access the music and whatnot so far, tho haven't tried photos etc yet..

Posted on Jun 03, 2009

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Mine worked one day on a vista laptop then just stopped working. there uninstall and reinstall. clear all memory of the program from you laptop and it worded perfectly after, not had any problems since.

Posted on Nov 23, 2008

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