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Need to change user name and domain on Outlook email account

Our company upgraded to a new Microsoft Web Access exchange server, and I have a new domain name and user name. I'm trying to change the settings and it won't let me change the domain or user name. Please help!

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  • jimmyers Nov 17, 2008

    Having the same issue

  • Anonymous Dec 31, 2008

    me too - its so frustrating!

  • jimdrury Mar 12, 2009

    I need to change the domain name on blackjack 2 but unit does not allow me access to the domain name?

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You cannot modify your existing ActiveSync partnership.
You must go into ActiveSync options on your phone and delete the partnership.
Note that deleting the partnership only deletes the copy on your phone. It will not delete the source mailbox on your server so don't worry.
Once that is done you can set up the new partnership with your new server.

I hope this helps.


Posted on Aug 12, 2009

  • troy_fugnitt Sep 14, 2010

    Go to start --> settings --> security --> master clear..that will remove the active sync settings.

    Con: removes every other setting as well.

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There is small button that is usually in the battery compartment that you can press with a paper clip to soft reset the phone.

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