Question about HP Officejet 4315 All-in-One Printer
I ran out of black ink, bought a new HP-brand black ink cartridge, installed successfully, it prints fine now. Only problem, I still get a pop-up message every time I try to print that says "The black ink cartridge is low on ink". I know the black cartridge is full (it's new and prints well). Have already aligned, cleaned, reinstalled the cartridge several times, to no avail. How do I reset this message, or how can I disable the ink-level warning completely? I previously replaced the color cartridge and did not have this problem. Thanks!
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Posted on Jan 02, 2017
It sounds like you need to replace the cartridge with a new one. The electronics may have went out. We see this usually during the winter months when the static electricity in the air is high and we shock the cartridge. I would also NOT recommend cleaning the head/jets of the cartridge with alcohol. The electronics are fine to clean with alcohol both inside the printer and on the c artridge, but the head will dry out. We recommend taking a damp warm wet paper towel, placing it on a protected surface, and placing the head of the cartridge on the paper towel until you see some ink appear. Then put it back in your printer and let the printer clean off the bottom. If the printer is not cleaning off the bottom of the cartridge, the printer cartridge wiper on the carriage may be broken or stuck.
Posted on May 26, 2009
I have this same problem and some sites said to uninstall the software then download the software from the HP site and reinstall it. So I am giving that a try tonight
Posted on Jun 29, 2009
To solve the
# Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel.
# Use the towel to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right).
# Continue doing this until it looks clean.
# Then dab the cartridge on the towel to make sure the ink is flowing.
# Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.
1. Look for a shiny piece of metal underneath the contacts at the back of the carrier.
2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.
# Reinstall the cartridges, making sure you snap them correctly into the printer.
Hope this help. Please Rate My Response! Thanks!
Posted on Aug 24, 2009
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Have you reset the ink levels for your printer? Some printer software refers to it as that others ask if you have installed a new cartridge.
Do maintenance on the printer, such as clean heads, print test page, head alingment, etc and see if that fixes it. You can get to all these options through properties
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