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SimpleDrive ExHD keeps disconnecting automatically.

I have a SimpleDrive external hard drive, model #96300-40001-001, 80g capacity. I have had it for several years, but recently it began disconnecting while in use. I do not keep it on all the time, only when I need to transfer files. I tried to replace the USB cable but when I did the new cables (I tried two different ones) seemed to make things worse. With one I just got a message stating that my computer could not read the connected disk and with the other the blue light (signaling activity) came on and stayed on (it usually flickers and dances while reading the disk). I am using a Mac Mini Intel Core Duo 166mhz with 2g RAM.

I've wondered if perhaps it takes a special cord, but the writing above the USB site just says USB.

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  • lefreak9 Nov 10, 2008

    i have the same problem with my memorex ultra traveldrive.

    trying to look for answers. its random. however... when i also plug in my cell phone via usb... there is a 50/50 chance it will happen right when i do that. but not all the time. its very confusing. it soiunds like the drive isnt getting enough power..

    anyone know for sure?



6 Suggested Answers

  • 2 Answers

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Posted on Jan 02, 2017


SOURCE: Need to know where to purchase SimpleTech 96300-40001-001 12V 2A AC Adaptor

My AC adapter is fried too and I have only used this maybe a dozen times in the last year.

Posted on Aug 19, 2008

  • 35 Answers

SOURCE: SimpleDrive I cannot retrieve files; Model No. 96300-40001-001

I feel the problem can be something else as well.
The message "Photo Gallery can't open this picture because it might have been deleted or is in a location that is not available" can be because the Photo Gallery program that you use to view pictures in your computer.
First, try this, right click on the picture and click on "Open With". This will give you a list of all programs.
Here, you can select "Windows Picture and Fax Viewer" and place a check in the check box below that says "Always use this Program.." and click OK. See if this works.
I would also like to know if you are able to open other files on this drive except picture files.
Also, the document that you are trying to open, what's the file type for this document.

You can try one more thing that will help us to isolate the issue.
Please note the next step we are going to do is just a diagnostic step and we will revert back to the original settings after this step.

  • Go to Run and type MSCONFIG and click OK
  • Now on the new window that comes up click on a tab at the top that says Services
  • At the botton check the box that says "Hide All MS Services" and click "Disable All" on right
  • Now go to last tab at the top that says "Start up" and click "Disable All" at the bottom.
  • Now click OK at the bottom.
  • It will ask if you want to restart or exit without restart.
  • Click on Restart.
  • Now your system will restart.
  • Once you come back to Desktop you get a message that says "Sys config was used to make changes to your system.
  • Click OK here and it will again open the Computer Management window.
  • Again go to the Services tab, check "Hide All MS Services" and this time click "Enable All"
  • Next go to the "Start up" tab and click "Enable all" here as well.
  • After this, click OK and this time click "Exit without restart" (now settings will be restored whenever you restart the system)
Now go ahead and try to open your pictures and documents to check if its working.

If not, then try the fixes provided by other friends above.

Even if it works after MSCONFIG, that will show that there is some other program/spyware creating this problem and in that case try uninstalling any recent programs you installed and Run the complete virus and spyware scan.
Please let know if you need any further help.

Posted on Nov 21, 2008

  • 7 Answers

SOURCE: Light doesn't turn blue at all

Plug it into another computer if possible, clear ALL files on it.
You must of been sending something to it when you flicked the switch, they would normally go off straight away.

(Backup on the other computer first)

If this does not work then you may want to see if you can see a usb stick in your USB ports. If you can it's a fault with the harddrive, nothing else you can do.

Posted on Jan 14, 2009

  • 1 Answer

SOURCE: USB external hard drive driver

If you go into Computer Management and go to Storage > Disk Management. You'll see the partition there. Right click on it and assign it a drive letter. You will be able to access it from there.

Posted on Jan 30, 2009

  • 63 Answers

SOURCE: External Hard Drive Not Recognized

you may have to download a new driver, but sorry to say that the drivers ive only been able to find is for windows nothing for mac pcs, its possible to try the mac website and see if they have and drivers to download, i will have a look and see, please let me know if you are able to find anything, good luck , thanks

Posted on Dec 12, 2009

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