Question about Avaya 5400 Series 5410 Phone

1 Answer

Calls automatically go to voice mail

Every time someone tries to call my personal extension or transfer a call to my personal extension, the phone rings like half a ring and goes directly to my voicemail. IT at my work has been no help at all.

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  • Anonymous Mar 12, 2014

    does a short ring and goes straight to voicemail

  • Anonymous Mar 19, 2014

    Our phones used to work just fine but now when someone calls our office, rather than going into voicemail it asks for the person's extension or it asks for a password. All I want it to do is go into voicemail. I have called our phone carrier and they say it is a phone setting not a setting with the carrier. Any ideas?

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1 Answer

When you pick up the handset ...do you hear a stutter dial tone? Forwarding or DND might be on.

Posted on Oct 17, 2008

  • liznaa
    liznaa Feb 06, 2014

    no that is not happnening

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1 Answer

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bb752dc.jpg By just moving that last extension "5059" above the "NO MATCH" line, calls will now go to the extension from an outside caller. The trick is to hold your mouse on the pen icon and click several times to activate that line, then you can drag it to where you want. See below...

8e5e1dd.jpg Hope this helps someone?

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