Every time someone tries to call my personal extension or transfer a call to my personal extension, the phone rings like half a ring and goes directly to my voicemail. IT at my work has been no help at all.
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Begin the transfer. With the caller on the line, press the "Transfer" key. The caller will automatically be placed on hold and you will hear a dial tone.
Connect the caller to the other party. Dial the extension of the party you wish to reach. When you hear the extension ring or after you've announced the caller, complete the transfer by pressing "Transfer" a second time. If the person does not wish to receive the call, press "Release" to disconnect from the dialed extension. Press the key beside the flashing arrow on the LCD indicator where the various lines are displayed to return to the caller.
Cancel an incomplete transfer. If you make an error when dialing and need to retrieve the caller, simply press the key beside the flashing arrow on the LCD indicator.
Park an incoming call. Parking a call at a designated extension allows the recipient to answer the call from any phone in the facility. With the caller on the line, press the "Park" key twice. If your system designates a particular extension for parked calls, the caller will be held at that extension. Otherwise, the caller is held at your extension. To specify an extension for a parked call, press "Park," dial the desired extension and press "Park" a second time. Replace the handset.
Retrieve a parked call. On any system phone, press "Park" and dial the extension on which the call is parked. You will be connected to the caller.
The FLASH button is for outside calls. Try the TRANSFER button. If the inside party doesn't answer, press the outside line button that's flashing green. If you have a Panasonic brand voice mail, you can also transfer the call to voice mail with another button.
What happens when you TRANSFER an outside call to that extension? If that works, you have Intercept issues which is handled with programming. If it still does not transfer, you have CF issues, started by a *710x command for both internal and outside calls.
It depends on what system the 7731 is attached to. If it's a TA system, that you dial either 107 or 115 to get to the Panasonic brand voice mail system, you take a spare button from the left side keys and press PROGRAM the spare button and dial 94+107 or 115 then STORE.
Pick up the handset and drop it back down to end programming. Then label the button VTR. When a call comes in, you press VTR and dial the extension or press the DSS (extension) button. You don't press HOLD or TRANSFER, just the VTR button.
I was told by an AT&T rep that the auto attendant can forward calls to another 984 phone to leave messages for that person. Your original OGM (out going message) on the designated Auto Attendant phone should state greeting and the names and the extensions. The caller presses the buttons for the person they want to reach and their call is forwarded to that extension. That extension, if unattended, will have an OGM telling the calling who they have reached and to leave a message. This feature can only transfer calls to other 984 phones only.
There is a feature that most dealers do not activate called "Voice Mail Transfer" which transfers an incoming call to a person's (or department's) voice mail box. Forwarding calls to someone's mailbox is not possible without special programming by a certified dealer.
We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.
I had this same challenge with an InterTel 5000 system. Outside calls going right to the receptionist. My solution: You cannot fix this from a phone, you must open the DB Session Manager, move to Call Routing Tables (this is right above Voice Processor) and move all of your extensions above the "NO MATCH" and "EMPTY" lines on the bottom. Anything below those two lines will bypass the extension and go straight to the main attendant. At least in my configuration it does. See below...
By just moving that last extension "5059" above the "NO MATCH" line, calls will now go to the extension from an outside caller. The trick is to hold your mouse on the pen icon and click several times to activate that line, then you can drag it to where you want. See below...
Typically you want your phone system to ring your phones (say extension 10, 11 and 15) and then if no one answers after so many rings the call is transfered to the port the voice mail is on (let's say it's port 16) The voice mail is set to answer right away but does not "ring" until the call is transfered to it.
This way (at 4 rings) if a call comes in on line 1 and you answer after 3 rings but a call comes in on line 2 at the same time, the first ring on line 2 will not make the total = 4 and set off the voice mail.
I would guess the port at your voice mail is not set to ring and nothing is set up to transfer calls to your voice mail.
Did you set this up yourself? How did you program the phone system?