Question about Avaya 5400 Series 5410 Phone

1 Answer

Calls automatically go to voice mail

Every time someone tries to call my personal extension or transfer a call to my personal extension, the phone rings like half a ring and goes directly to my voicemail. IT at my work has been no help at all.

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  • Anonymous Mar 12, 2014

    does a short ring and goes straight to voicemail

  • Anonymous Mar 19, 2014

    Our phones used to work just fine but now when someone calls our office, rather than going into voicemail it asks for the person's extension or it asks for a password. All I want it to do is go into voicemail. I have called our phone carrier and they say it is a phone setting not a setting with the carrier. Any ideas?

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1 Answer

When you pick up the handset ...do you hear a stutter dial tone? Forwarding or DND might be on.

Posted on Oct 17, 2008

  • liznaa
    liznaa Feb 06, 2014

    no that is not happnening

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1 Answer

When a call comes in and I transfer to my boss' extension, incoming calls do not come through, caller states phone keeps on ringing. Also on that same extension calls do not transfer to voice mail.


  • Begin the transfer. With the caller on the line, press the "Transfer" key. The caller will automatically be placed on hold and you will hear a dial tone.
  • Connect the caller to the other party. Dial the extension of the party you wish to reach. When you hear the extension ring or after you've announced the caller, complete the transfer by pressing "Transfer" a second time. If the person does not wish to receive the call, press "Release" to disconnect from the dialed extension. Press the key beside the flashing arrow on the LCD indicator where the various lines are displayed to return to the caller.
  • Cancel an incomplete transfer. If you make an error when dialing and need to retrieve the caller, simply press the key beside the flashing arrow on the LCD indicator.

  • Park an incoming call. Parking a call at a designated extension allows the recipient to answer the call from any phone in the facility. With the caller on the line, press the "Park" key twice. If your system designates a particular extension for parked calls, the caller will be held at that extension. Otherwise, the caller is held at your extension. To specify an extension for a parked call, press "Park," dial the desired extension and press "Park" a second time. Replace the handset.
  • Retrieve a parked call. On any system phone, press "Park" and dial the extension on which the call is parked. You will be connected to the caller.

Aug 18, 2016 | Nortel Norstar M7310 Telephone

1 Answer

I receive a call from outside, press flash and dial the extension but it the person to whom I direct the call can not get the call and if I try to return to the call, it is disconnected.


The FLASH button is for outside calls. Try the TRANSFER button. If the inside party doesn't answer, press the outside line button that's flashing green. If you have a Panasonic brand voice mail, you can also transfer the call to voice mail with another button.

Carl

Apr 13, 2011 | Panasonic KX-T7730 Corded Phone

1 Answer

How do I transfer a call into voice mail, directly - do I use the direct VM key and then press the extension #?


Just divert your calls to the desired voice mail no. All will be done automatically, nothing manual process you have to do.

Jan 11, 2011 | Cell Phones

1 Answer

I have 1 extension that will not go to voice mail. I have tried the *713 and a 2 digit number between 00 and 99 and it still just rings endlessly. When I make an inner office call to this ext... it picks...


What happens when you TRANSFER an outside call to that extension? If that works, you have Intercept issues which is handled with programming. If it still does not transfer, you have CF issues, started by a *710x command for both internal and outside calls.

Carl

Aug 11, 2010 | Panasonic KX-T7633 Corded Phone

1 Answer

When someone calls my phone from another extension in the office how can I get the time stamp to show on my voice mail instead of the persons name?


The date and the callers name should display on the telephone. You cannot display the time stanp, however you can press 7 to listen to the message envelope, which includes the time stamp.

Aug 11, 2010 | NorStar M7208 Corded Phone

1 Answer

How do I automatically transfer a call placed to 1 extension to ring at another extension? a co-worker was recently laid off and we need her calls to go to someone else


You can call forward the calls to the new extension by pressing feature 4 and the extension to forward the calls to on the laid off persons telephone.

Mar 26, 2010 | NorStar T7316E Corded Phone

2 Answers

AT T 984


I was told by an AT&T rep that the auto attendant can forward calls to another 984 phone to leave messages for that person. Your original OGM (out going message) on the designated Auto Attendant phone should state greeting and the names and the extensions. The caller presses the buttons for the person they want to reach and their call is forwarded to that extension. That extension, if unattended, will have an OGM telling the calling who they have reached and to leave a message. This feature can only transfer calls to other 984 phones only.

Jan 06, 2009 | AT&T 984 Corded Phone (att00148)

1 Answer

How to forward incoming calls


There is a feature that most dealers do not activate called "Voice Mail Transfer" which transfers an incoming call to a person's (or department's) voice mail box. Forwarding calls to someone's mailbox is not possible without special programming by a certified dealer.

We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.

Oct 08, 2008 | Panasonic KX-T7633 Corded Phone

3 Answers

Inter-Tel Axxes phone outside calls don't go to voice mail


I had this same challenge with an InterTel 5000 system. Outside calls going right to the receptionist. My solution: You cannot fix this from a phone, you must open the DB Session Manager, move to Call Routing Tables (this is right above Voice Processor) and move all of your extensions above the "NO MATCH" and "EMPTY" lines on the bottom. Anything below those two lines will bypass the extension and go straight to the main attendant. At least in my configuration it does. See below...
bb752dc.jpg By just moving that last extension "5059" above the "NO MATCH" line, calls will now go to the extension from an outside caller. The trick is to hold your mouse on the pen icon and click several times to activate that line, then you can drag it to where you want. See below...

8e5e1dd.jpg Hope this helps someone?

vandata1

Sep 27, 2007 | Inter-Tel Axxess Corded Phone

1 Answer

Call will not Transfer to Voice Mail


Typically you want your phone system to ring your phones (say extension 10, 11 and 15) and then if no one answers after so many rings the call is transfered to the port the voice mail is on (let's say it's port 16) The voice mail is set to answer right away but does not "ring" until the call is transfered to it. This way (at 4 rings) if a call comes in on line 1 and you answer after 3 rings but a call comes in on line 2 at the same time, the first ring on line 2 will not make the total = 4 and set off the voice mail. I would guess the port at your voice mail is not set to ring and nothing is set up to transfer calls to your voice mail. Did you set this up yourself? How did you program the phone system?

Aug 21, 2007 | Toshiba Stratagy 4 Lite Voicemail System...

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