Question about HP OfficeJet d145 InkJet Printer

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Scanner failure the display says scanner failure,,, turn off and turn back on. This does not work.

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  • info5231 Oct 17, 2008

    I had the same problem and still try to solve it without replacing the scanner.

  • Anonymous Oct 25, 2008

    we had the same problem.

  • Anonymous Nov 05, 2008

    I have the very same error on my d145. The machine is about 6 years old and started about 9 months ago and I've been dealing with it by turning it off and then back on after a short time. It works fine for a while then I get the same error again. Unless anyone can shed some inexpensive light on this problem, I'm likely to just trash it and buy something new.

  • koby1 Nov 13, 2008

    I've had the printer for 3-4 years now, had the same problem from day 1. Took it in for repair several times, they could never duplicate the problem. Go figure

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Replace the scanner or the whole unit. only way I have found is to replace the top half of the machine

Posted on Oct 16, 2008

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1 Answer

SCANNER FAILURE


The issue is with hardware of the printer.
Scan feature is most expensive and sensitive part of the printer.
I suggest you to contact HP support. If the printer is under warranty you may get a replacement printer or else they may give you a better option.

If not on warranty you may try this workaround:

  1. With unit off, press the 'Cancel' (pink button) and 'Color' (green button).
  2. This will start the printer in a diagnostic mode. Press '1' to run the diagnostics.
  3. Press 'Enter' or other keys as directed by the display prompts. When you don't know what to press, the 'Enter' key usually works. Some of the keys called for (for example 'Plus' and 'Minus') are not on every psc 2210 keyboard. They are mapped to one of the "directional" keys just above the numeric keypad area next to the 'Enter' key. Keep trying keys till one works.
  4. After all the diagnostics, the display will either go blank or display 'Initializing...' . Wait 10-20 seconds to make sure it isn't doing anything else then press the 'On' key.
The printer should start without the scanner error and the grinding/chattering noise.

Leave the printer on because the next power cycle brings the chattering noise back.
But, when it does, the procedure above seems to fix it every time.

PSC 2210 scanner failure HP Enterprise Business Community

Feb 18, 2014 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

HP 1610 "scanner Failure" message


It MIGHT be that the unit is no good. The downside of ALL IN ONE products. BUT, unplug the power cord from the back of the all in one, then unplug the USB cable, then unplug power cord from wall. Wait 10 minutes and plug everything back in in reverse order and see if it works. If not it is bad.

Jan 18, 2010 | HP PSC 1610 All-In-One InkJet Printer

2 Answers

My M2727nf doesn't coppy or scan. message displays " error 5 Turn off and turn on." After turning off and on, it keeps displaying the same message.


Hi this is def a hardware failure:

Try doing a nvram
Try doing a hard or reset or nvram:
1. Turn the printer off
2. Hold down the right arrow and the cancel button
3. Reboot the printer while holding the buttons and hold until permanent storage is displayed. Let go of the buttons and wait for the ready message on the display.

if this does not work, have it serviced they will need to replace the formatter board as well as the scanner assembly.

If within 2 years from the purchase date contact HP and request for a case number the printer has a service note for a scanner error 5 or 8.

Al
Eliteprintersolutions@gmail.com

Oct 10, 2009 | HP Laserjet M2727nf Multifunction Printer

1 Answer

Scanner failure


The message 'Scanner failure' displays on the control panel of the product. This error can occur when the product is warming up after you turn it on. Please visit the below mentioned link.
If still face the problem then need to contact the hardware vendor.

Aug 05, 2009 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

Displays " Scanner Failure"


I've seen a similar issue on other HP All-In-Ones. I had to contact support, but all they do is make sure you try connecting the printer to the wall outlet instead of a surge supressor, then a different wall outlet, then reset to factory defaults. After that didn't work, they submitted an replacement order.

Hope this helps

May 28, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Machine won't print


Scanner failure means that the scanner bulb is no longer working. There are a few things that can sometimes bring it back but it may be a permanent issue.
1) Make sure printer is directly into the wall and not a surge protector or power strip
2) Remove cartridges from printer
3) Unplug power from back of printer and wait 30 seconds
4) While printer is unplugged press the # and 6 keys and plug power cord in. Keep holding # and 6 until the printer has either powered off or it says semi-full reset
5) Go through initialization process - if it works great the issue with firmware is fixed. If not then the scanner bulb isn't functioning and you are looking at replacing the unit.

May 11, 2009 | HP OfficeJet 6110xi All-In-One Thermal...

1 Answer

My Office Jet 7310xi scanner failure


Does it scan from either the doc feeder or from the flatbed itself?
Can you COPY a page?

Are you using the buttons on the printer, or do you work from HP director?

Mar 29, 2009 | HP Officejet 7310 All-In-One Printer

2 Answers

Scanner Falure Issue


Clean Scaner Unit Properly its not easy to done
other wise all engineer

May 26, 2008 | HP LaserJet 2840 All-In-One Printer

1 Answer

Scanner failure


scanner failure, turn unit off and back on, does not help

Oct 01, 2007 | HP OfficeJet d145 InkJet Printer

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