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We cannot receive faxes. The machines tries to connect but fails due to a transmission problem

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  • Mum No 2 Oct 16, 2008

    It is a BT DSL line but the fax is plugged into a filter

  • jason May 11, 2010

    do you have dsl line or regular phone line?

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You should disconnect the phone line and the power to the fax , they will lock up sometimes and need what is called a cold reset , otherwise there may be a problem with the filter or the fax itself

Posted on Oct 17, 2008

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What's error 345 with HPOfficejet j5780 all in one while faxing?


Hello,

error 345 while faxing is related to Communication error. This error is not related to printer hardware issue.
Below are the possibilities ....
  1. The remote machine failed to respond to a fax command from the local machine because the connection was interrupted.
  2. The remote machine failed to respond to a fax command from the local machine because the connection was interrupted.
  3. The remote user pressed the Stop key while the reception was in progress.

    The suggested solution would be as follows....
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.

Jun 02, 2014 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Error 322 How to fix it?




There was a communication error with the receiving fax machine due to poor telephone line conditions.
Solution
  • Set the receiving machine to receive at a slower transmission speed
  • If the session fails after sending several pages of a large document, resend the document as several smaller documents.
  • Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Oct 15, 2013 | HP Officejet 7210 All-In-One InkJet...

1 Answer

I have an HP 8500A printer/scanner/fax. Everything works but the fax. I can receive but I can't fax out. I get error 348, 321 & 358.


Hello and Welcome to FixYa!

Sir/Ma'am these error are basically due the Communication error of Receiving/Remote Machines. But each error shows different meaning.If during fax you receive the Error 348 then it may be because of several reasons like:-
  1. The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise,Other reasons can include power outages and other power-related problems.
  2. When The call-waiting service can cause this error or the remote user pressed the Stop key while the reception was in progress.
You can solve the Error 348 by the following
  • Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.
If during fax you receive the Error 321 then it is because of:-
  1. There was a communication error with the receiving fax machine due to poor telephone line conditions.

You can solve the Error 321 by the following:-
  • Set the receiving machine to receive at a slower transmission speed
  • If the session fails after sending several pages of a large document, resend the document as several smaller documents.
  • Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

If during fax you receive the Error 358 then it is because of:-
  • The remote user pressed the Stop key, causing the session to be terminated.
  • The remote machine encountered a system problem such as no paper or a paper jam. This prevented the fax from receiving any more pages, and caused it to terminate the session prematurely.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote machine encountered an incompatible feature causing it to terminate the session.

You can solve the Error 358 by the following:-
  • Configure the remote machine for document reception by clearing any paper jams, loading sufficient paper, and clearing any other error messages.
  • Configure the local fax machine to use a slower reception speed.
  • Enable or disable the ECM setting.

I hope this solution helps you and you have clear picture in your mind.

Let me know if you have any confusion in your mind


Sir/Ma'am, Your Rating as Five Stars for this solution and Words of appreciation as Feedback for me will be really esteemed
Thank You for taking my service

Concerned: Muhammad Uzair Team : FixYa

Dec 05, 2011 | HP Photosmart 2710 All-In-One InkJet...

1 Answer

We have a receiving problem with our HP Color LaserJet CM2320nf . The exact issue is that, sometimes the machine is unable to receive a fax with any number of pages from different senders Also, the...


Error Code 223 (ECM error)

The receiving product has been unable to receive an entire page even after multiple attempts to rereceive the parts of the page that contain errors. This is usually due to extremely poor line conditions.

1. Reattempt the fax reception at a different time when telephone line conditions have improved.
2. If the error persists, disable ECM. Errors may still occur, and may result in degraded image quality on the received page. However, the ability to receive the entire document will be improved.


Error Code 420

V.34 negotiations have failed from the originating product during phase four, which occurs after V.8 and before the first T.30 frames are exchanged. Compatibility problems have been observed in this area when sending to non-HP units.

Reattempt the fax transmission at a different time when telephone line conditions have improved.

Error Code 421

V.34 negotiations have failed from the originating product during phase three, which occurs after V.8, before phase four, and before the first T.30 frames are exchanged. Compatibility problems have been observed in this area when sending to non-HP units.

Reattempt the fax transmission at a different time when telephone line conditions have improved.

Jul 20, 2011 | HP Laserjet CM2320nf All-In-One Color...

1 Answer

I HAVE TRIED TO FAX BUT I KEEP GETTING ERROR 344 THE FIRST PAGE GO THROUGH AND THEN IT TELLS ME FAX FAILED I'VE TRIED 5 TIMES THE RECIPIENT SAY THE FAX IS READY TO RECIEVE


The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted or:

The remote user has pressed the Stop key while the reception was in progress or:

Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

Solution:

1. Reattempt the fax transmission at a different time when telephone line conditions have improved.

2. If the fax session was using error correction, disable ECM if not already.

Mar 24, 2011 | HP Printers & Copiers

1 Answer

I need assistance with fax error codes # 322 and # 358. What do they mean?


Error code 322- There was a communication error with the receiving fax machine due to poor telephone line conditions.
Solution
Set the receiving machine to receive at a slower transmission speed
If the session fails after sending several pages of a large document, resend the document as several smaller documents.
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error code 358--
The remote user pressed the Stop key,
The remote machine encountered a system problem such as no paper or a paper jam.
Try
Configure the local fax machine to use a slower reception speed.
Disable ECM mode on your machine.
Try sending a fax to another location.

Mar 03, 2010 | HP Officejet Pro L7680 All-In-One Printer

4 Answers

Error code 345


The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted.

Number of possible causes, check the phone line, try a different fax number for a start. Is there other fax machines in the office on the same line

Sep 09, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Receiving error 388. Can receive faxes but won't connect with other fax machines when trying to send


Hi,

The reason for the error code:
4e5e48b.jpg Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Please Click here and follow the instructions to resolve the issue.

May 21, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Error 350


Error 350 means...
The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power related problems.
OR
The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
OR
The remote user has pressed the Stop key while the reception was in progress.
OR
Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

Try this solution...
*Re-attempt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
*Disable ECM. Errors may still occur, and may result in a degraded image quality on the received page. However, the ability to transmit the entire document will be improved. (To turn off the ECM, simply press the setup button on the pritner, use the right arrow and select advance fax setup on the options. Press ok under advance fax setup. Use the right arrow and select Error Correction Mode. Press ok and select Off.)
*Try sending at a lower transmission speed. (To lower the transmission speed. Press the setup button, go to advance fax setup. under advance fax setup, look for Fax speed. change the fax speed to slow)

After you have done the T/S, try sending a fax again.
Hope this would resolved your issue.

Aug 26, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Printer error


error message 345

The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power related problems.

OR

The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.

OR

The remote user has pressed the Stop key while the reception was in progress.

OR

Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

*Re-attempt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

*Disable ECM. Errors may still occur, and may result in a degraded image quality on the received page. However, the ability to transmit the entire document will be improved.


*Try sending at a lower transmission speed.

Dec 05, 2007 | HP OfficeJet 6110 All-In-One InkJet...

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