Question about Lexmark X5470 All-In-One InkJet Printer

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DSL FILTER Hi, I have a Lexmark X5495 AIO, it will not send/receive fax says phone line error. Where is the DSL filter situated? Thanks in advance. dc@protech-tools.co.uk

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  • dc19 Jan 27, 2009

    Thank you for your help.

    Turned out to be I had a faulty phone line.



    Regards

    Dave

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  • 315 Answers

I know that my DSL filter is plugged in to my telephone socket, it has about a 6 inch lead from the phone socket to the filter so it should be quite close to the socket.

Hope that helps.

Mike

Posted on Jan 27, 2009

  • Mike Neath
    Mike Neath Jan 27, 2009

    Your welcome.

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Can't receive or send fax


~ Configure Fax Settings ~ Check Communication under Fax Settings
drd: all ecm: off v.34: off dial tone detection: on RTA: RTA of the fax must be higher than the RTA of answering machine ~ Check the physical connection of the fax ~ line port must be connected to a phone jack ~ if you're using DSL (Internet), Use DSL Filter

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Our Epson Sylus CX9400Fax Series is not receiving or sending faxes. We have already done the phone call to India thing for 90 minutes. All settings were changed and tested. They are now back to factory...


Ok, here's a check list for you.
SENDING

Check the following:

  • Make sure the phone cable is connected correctly and verify that the phone line works by connecting a phone to it.


  • Make sure that your recipient's fax machine is turned on and working.


  • If you connected the Epson Stylus CX to a DSL phone line, you must install a DSL filter to the line or you won't be able to fax. Contact your DSL provider for the necessary filter.


  • If your phone line has static or other noise problems, turn off the ECM (Error Correction Mode) setting and try faxing again.

    Follow these steps to turn off the ECM setting:

    1. Press Setup.


    2. Select Fax Settings, then press OK. You see this screen:


    3. cp_display_141_er.gif

    4. Select Communication, then press OK.


    5. Press cp_button_44_er.gif and select ECM. Then press cp_button_42_er.gif and set it to Off.


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RECEIVING


Try the following if you can't receive a fax:

  • Make sure the phone cable is connected correctly and verify that the phone line works by connecting a phone to it.


  • To receive faxes automatically, make sure the Auto Answer light is turned on. To turn it on, press the Auto Answer/Space button.

    cp_display_142_er.gif



  • Make sure paper is loaded.


  • If you connected the Epson Stylus CX to a DSL phone line, you must install a DSL filter to the line or you won't be able to fax. Contact your DSL provider for the necessary filter.


  • If your phone line has static or other noise problems, turn off the ECM (Error Correction Mode) setting and try faxing again.

    Follow these steps to turn off the ECM setting:

    1. Press Setup.


    2. Select Fax Settings, then press OK. You see this screen:


    3. cp_display_141_er.gif

    4. Select Communication then press OK.


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Hey Tony - Did you recently hook this up to the DSL for the first time? This unit is supposedly not able to work with a DSL line.

The fax modem in your AIO is an analog device and cannot be used on an ISDN, DSL, or PBX digital phone service. However, you can connect certain devices to your AIO that let you use the fax function in addition to these digital phone services.

To connect without an unsupported line:
Connect an active telephone cable from the AIO to the telephone wall jack.

To connect with an unsupported line:
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For more help and to request an R-interface port, contact the ISDN provider.
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If you use a PBX phone service, you can install an analog phone line for a fax machine.

If this was working on the DSL let me know. I don't know the location but obviously a separate phone jack is the easiest. Let me know. If this helps you fix it you can rate this as fixed. If you are just going to rate this as helpful I'd rather you please not rate it and just add a comment and say thanks for the info.
If you need more help just add a comment and I'll be glad to assist you further. Thanks.

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Hi, Remote Fax Error being displayed


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Sending a fax by DSL requires one of two methods: 1. You obtain a DSL line filter suitable for connecting a standard voice telephone to the DSL line, then connect an analog fax modem to the line through the line filter. 2. You hire an Internet E-faxing service. See · http://www.slipstick.com/addins/services/fax.htm#internetfax · http://www.slipstick.com/addins/services/fax.htm · http://www.savetz.com/fax Tim

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