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Facebook password re-set problems

Hi, My facebook account was infected by the Koobface virus so Facebook re-set my password however none of their links actually tell me or show me the password they have changed my account too. I have tried myself to re-set my password but with the same problem. I have emailed then numerous times and no-one answers and i'm really frustrated at the fact I can't get access to my account and facebook are doing nothing to help (considering they were the ones who re-set the thing in the first place!) Please help!!

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  • NMR24 Oct 16, 2008

    Thanks for your help for this. Seemingly as a user I am not allowed to talk to someone only email however I left a message regardless...here's hoping! Thanks again, they don't advertise this number but I will certainly be keeping it!

  • Eezy Dec 03, 2008

    i cant access facebook anymore...****'s telling me incorrect email/password combination...i reset the password and still do not have access...

  • kditty Dec 11, 2008

    I was told I might have been infected by a virus and to reset my password. Now it won't recognize my email address as valid when I try to log in, so I can't change my password or get on the site. I've emailed for support several times and have not heard back.

  • Anonymous Mar 12, 2014

    I HAVE BEEN TRYING TO RECOVER MY FACEBOOK ACCOUNT FOR TWO DAYS. I RESET MY PASSWORD NUMEROUS TIMES, ANSWERED ALL SECURITY QUESTIONS. THIS IS THE MOST TROUBLE I HAVE HAD EVER.. I CAN'T EVEN OPEN A NEW ACCOUNT WITOU GOING TRHU THE SAME MESS. I NEED ANSWERS. WHAT THE HELL IS GFOING ON?

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Hi nmr24,

For all problems dealing with facebook I suggest you talk to a human being directly.

Facebook customer service 650-853-1300 Palo Alto, CA 156 University Ave., Suite 300, Palo Alto, CA 94301.

anaanymous

Posted on Oct 16, 2008

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Received a messgae from Security Warning that my Facebook account has a virus called koobface. I cannot open my account. Please help me.


Sorry about that,but here's a link that will help you remove koobface from your pc so your friends dont get automated messages from you--http://hassam.hubpages.com/hub/How-To-Remove-Koobface-Virus --if you cant log in,its a different issue, simply ask for facebook password reset and you'll get a new one to your e-mail.

tips for you-- there has been news about hackers trying to steal your FB log-in info.usually, they send you a "notification" "a message alert" that comes along with a link for you to click to address the false issue, and when you click on their links--IT USUALLY ASKS YOU TO LOG IN OR INPUT YOUR INFO BESIDES THE FACT THAT YOU ARE ALREADY LOGGED IN (that is a red flag) i would recommend you ignoring or reporting/flagging the message.

Aug 24, 2011 | Facebook Computers & Internet

Tip

How to protect the security of my face book account?


  1. Never click suspicious links: It is possible that your friends could unwillingly send spam, viruses, or malware through Facebook if their accounts are infected. Do not click this material and do not run any ".exe" files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as they contain important security warnings and protection features. Current versions of Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend that you upgrade your browser to the most current version. You can also find more information about phishing and how to avoid it athttp://www.antiphishing.org/consumer_recs.html andhttp://onguardonline.gov/phishing.html.

    Phishing is an online attempt to trick a user by pretending to be an official login page or an official email from an organization that you would have an account with, such as a bank or an email provider, in order to obtain a user’s login and account information. In the case of a phishing login page, the login page may look identical to the login page you would normally go to, but the website does not belong to the organization you have an account with (the URL web address of the website should reflect this). In the case of a phishing email, the email may look like an email you would get from the organization you have an account with and get emails from, but the link in the email that it directs you to takes you to the above phishing login page, rather than a legitimate login page for that organization.

    To prevent your account information from being obtained in a phishing scheme, only log in to legitimate pages of the websites you have an account with. For example, "www.facebook.example.com" is not a legitimate Facebook page on the "www.facebook.com" domain, but "www.facebook.com/example" is a legitimate Facebook page because it has the "facebook.com" domain. When in doubt, you can always just type in "facebook.com" into your browser to return to the legitimate Facebook site.

  2. Have a unique, strong password: From the Account Settings page, be sure to use a different password than you use for other sites or services, made up of a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.

  3. Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove harmful programs and keep your information secure.

on Aug 11, 2010 | Computers & Internet

4 Answers

I keep getting friends accepting me as a friend and I never sent the initial request! Help!!


Hi,

Sounds like someone has hacked your password. Change it asap to something complicated. Make sure you don't give your password to any friends or family members.

Thanks for using Fixya.

Jun 05, 2011 | Facebook Social Network

1 Answer

My fb account was deactivated bcs of "suspicious


Here is what facebook recommends.
Facebook says my account has been compromised. Why can't I access my account? If you are unable to log in to your account and are receiving a warning that your account appears to be compromised, Facebook has detected suspicious activity on your account and has temporarily suspended it as a security precaution. It is possible that your password was "phished," or stolen by a website designed to look like Facebook. You will be able to regain access to your account once you complete the automated security verification process. When you regain access to your account, please be sure to follow all of the suggested security precautions, including:
  1. Password Protection: You should select a unique and complex password for your account and keep this entirely to yourself. Be sure that you use a complex string of numbers, letters, and punctuation marks that is at least six characters in length. It should also be different from other passwords you use elsewhere on the internet.
  2. Private Browsing: Please make sure that you log out of your Facebook account and quit your browser when you're done using the site. This is especially important when using a public computer or someone else's mobile device. You should also never check the "Keep me logged in" box when logging in from a public computer, as this will keep you logged in even after you close your browser window.
  3. Secure Email: Since anyone who can read your email can probably also access your Facebook account, you should make sure that any email addresses associated with your account are secure. To ensure security, you should change the password for all of your email accounts and make sure that no two are the same. By varying your passwords, you can greatly decrease your account's risk of being compromised in the future.
  4. Security Question: If you have not done so already, you should add a security question to your account from the Account Settings page. You should choose a question and answer that you will remember, and no one else should be able to answer the question that you choose.
  5. Log in at Facebook.com: Make sure that when you access the site, you always log in from a legitimate Facebook page with the facebook.com domain. Do not click any unfamiliar links and do not run any executable files (files ending in .exe) on your computer without knowing what they are. If something looks or feels suspicious, go directly to www.facebook.com to log in.
  6. Run Anti-Virus Software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.

    For Microsoft http://www.microsoft.com/protect/viruses/xp/av.mspx http://www.microsoft.com/protect/computer/viruses/default.mspx

    For Apple http://support.apple.com/kb/HT1222
  7. Learn More: You should visit the following page for more information about Facebook security and how to report suspicious material in the future: http://www.facebook.com/security

Mar 17, 2011 | Facebook Social Network

1 Answer

How can unlocked and unable my account?


If you are unable to log in to your account and are receiving a warning that your account appears to be compromised, Facebook has detected suspicious activity on your account and has temporarily suspended it as a security precaution. It is possible that your password was "phished," or stolen by a website designed to look like Facebook.You will be able to regain access to your account once you complete the automated security verification process. When you regain access to your account, please be sure to follow all of the suggested security precautions, including:
  1. Password Protection: You should select a unique and complex password for your account and keep this entirely to yourself. Be sure that you use a complex string of numbers, letters, and punctuation marks that is at least six characters in length. It should also be different from other passwords you use elsewhere on the internet.
  2. Private Browsing: Please make sure that you log out of your Facebook account and quit your browser when you're done using the site. This is especially important when using a public computer or someone else's mobile device. You should also never check the "Keep me logged in" box when logging in from a public computer, as this will keep you logged in even after you close your browser window.
  3. Secure Email: Since anyone who can read your email can probably also access your Facebook account, you should make sure that any email addresses associated with your account are secure. To ensure security, you should change the password for all of your email accounts and make sure that no two are the same. By varying your passwords, you can greatly decrease your account's risk of being compromised in the future.
  4. Security Question: If you have not done so already, you should add a security question to your account from the Account Settings page. You should choose a question and answer that you will remember, and no one else should be able to answer the question that you choose.
  5. Log in at Facebook.com: Make sure that when you access the site, you always log in from a legitimate Facebook page with the facebook.com domain. Do not click any unfamiliar links and do not run any executable files (files ending in .exe) on your computer without knowing what they are. If something looks or feels suspicious, go directly to www.facebook.com to log in.
  6. Run Anti-Virus Software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.

    For Microsofthttp://www.microsoft.com/protect/viruses/xp/av.mspxhttp://www.microsoft.com/protect/computer/viruses/default.mspx

    For Applehttp://support.apple.com/kb/HT1222
  7. Learn More: You should visit the following page for more information about Facebook security and how to report suspicious material in the future: http://www.facebook.com/security
You can reset your password here. When choosing a new password, be sure to use a different password than you use for other sites or services, made up of a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.

Feb 17, 2011 | Facebook Social Network

1 Answer

I FORGOT MY PASSWORD SO I CANNOT OPEN MY ACCOUNT IN FACEBOOK... WHAT WILL I DO


If you're having trouble logging in to your Facebook account, you might assume that you sahyd2don.jpg forgot your password. But maybe the Caps Lock key is tripping you up. Facebook passwords are case-sensitive, so "QWERTY7" is not treated the same as "qwerty7". Turn off the Caps Lock, and try again.

Still no joy? It might be a cookies problem. If cookies are disabled in your browser, you'll be returned to the login page even after entering the correct password. If you use Internet Explorer, click on Tools / Internet Options / Privacy and change the setting to Medium to allow cookies. Firefox users, go to Tools / Options / Privacy and check the "Accept cookies from sites" box.

Restart your browser and try to log in again. It's also possible that cookies are being blocked by some over-zealous firewall, anti-virus or anti-spyware software, so check your settings there if problems persist.

Okay, if none of that helped, you probably DID forget your password. No problem... just click the handy Forgot Password? link under the Facebook Login button. You'll see the "Trouble Accessing Your Account?" screen that's pictured here. Enter your email address (the one you used to sign up for your Facebook account) and Facebook will send you an email describing how to reset your password. You won't actually get your old password back, but you will get to pick a new one and regain access to your account.

So what if you forgot your password AND your email address? Or what if you can't login to that email account for some reason? Some sites have an automated way to regain access to your account by asking you to answer one or more security questions, but unfortunately Facebook doesn't. You can contact Facebook by email at info@facebook.com, explain your situation, and hope for the best. Your Facebook profile does have a security question, so I recommend that you include that question and answer when you grovel. But with millions of members, I would not expect a speedy response. I'd even suggest that you repeat your request if you haven't heard back in a day or two.

Feb 12, 2011 | Facebook Social Network

1 Answer

Facebook blocked me what do ido


If you are unable to log in to your account and are receiving a warning that your account appears to be compromised, Facebook has detected suspicious activity on your account and has temporarily suspended it as a security precaution. It is possible that your password was "phished," or stolen by a website designed to look like Facebook. You will be able to regain access to your account once you complete the automated security verification process. When you regain access to your account, please be sure to follow all of the suggested security precautions, including:
  1. Password Protection: You should select a unique and complex password for your account and keep this entirely to yourself. Be sure that you use a complex string of numbers, letters, and punctuation marks that is at least six characters in length. It should also be different from other passwords you use elsewhere on the internet.
  2. Private Browsing: Please make sure that you log out of your Facebook account and quit your browser when you're done using the site. This is especially important when using a public computer or someone else's mobile device. You should also never check the "Keep me logged in" box when logging in from a public computer, as this will keep you logged in even after you close your browser window.
  3. Secure Email: Since anyone who can read your email can probably also access your Facebook account, you should make sure that any email addresses associated with your account are secure. To ensure security, you should change the password for all of your email accounts and make sure that no two are the same. By varying your passwords, you can greatly decrease your account's risk of being compromised in the future.
  4. Security Question: If you have not done so already, you should add a security question to your account from the Account Settings page. You should choose a question and answer that you will remember, and no one else should be able to answer the question that you choose.
  5. Log in at Facebook.com: Make sure that when you access the site, you always log in from a legitimate Facebook page with the facebook.com domain. Do not click any unfamiliar links and do not run any executable files (files ending in .exe) on your computer without knowing what they are. If something looks or feels suspicious, go directly to www.facebook.com to log in.
  6. Run Anti-Virus Software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.

    For Microsoft http://www.microsoft.com/protect/viruses/xp/av.mspx http://www.microsoft.com/protect/computer/viruses/default.mspx

    For Apple http://support.apple.com/kb/HT1222
  7. Learn More: You should visit the following page for more information about Facebook security and how to report suspicious material in the future: http://www.facebook.com/security

Jan 20, 2011 | Facebook Social Network

1 Answer

I Tried to get into my fb and got a message that mine was temporarily suspended as a security precaution likely comprimised, i dont even know my pw anymore i am going to delete my account this is awful...


If you are unable to log in to your account and are receiving a warning that your account appears to be compromised, Facebook has detected suspicious activity on your account and has temporarily suspended it as a security precaution. It is possible that your password was "phished," or stolen by a website designed to look like Facebook.You will be able to regain access to your account once you complete the automated security verification process. When you regain access to your account, please be sure to follow all of the suggested security precautions, including:
  1. Password Protection: You should select a unique and complex password for your account and keep this entirely to yourself. Be sure that you use a complex string of numbers, letters, and punctuation marks that is at least six characters in length. It should also be different from other passwords you use elsewhere on the internet.
  2. Private Browsing: Please make sure that you log out of your Facebook account and quit your browser when you're done using the site. This is especially important when using a public computer or someone else's mobile device. You should also never check the "Keep me logged in" box when logging in from a public computer, as this will keep you logged in even after you close your browser window.
  3. Secure Email: Since anyone who can read your email can probably also access your Facebook account, you should make sure that any email addresses associated with your account are secure. To ensure security, you should change the password for all of your email accounts and make sure that no two are the same. By varying your passwords, you can greatly decrease your account's risk of being compromised in the future.
  4. Security Question: If you have not done so already, you should add a security question to your account from the Account Settings page. You should choose a question and answer that you will remember, and no one else should be able to answer the question that you choose.
  5. Log in at Facebook.com: Make sure that when you access the site, you always log in from a legitimate Facebook page with the facebook.com domain. Do not click any unfamiliar links and do not run any executable files (files ending in .exe) on your computer without knowing what they are. If something looks or feels suspicious, go directly to www.facebook.com to log in.
  6. Run Anti-Virus Software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.

    For Microsofthttp://www.microsoft.com/protect/viruses/xp/av.mspxhttp://www.microsoft.com/protect/computer/viruses/default.mspx

    For Applehttp://support.apple.com/kb/HT1222
  7. Learn More: You should visit the following page for more information about Facebook security and how to report suspicious material in the future: http://www.facebook.com/security

Jan 17, 2011 | Facebook Computers & Internet

1 Answer

Icant open my fb!!!its always like this "Your account has been temporarily suspended but when i continue it has no picture thaht you must put the word in the box!help me plss


f you are unable to log in to your account and are receiving a warning that your account appears to be compromised, Facebook has detected suspicious activity on your account and has temporarily suspended it as a security precaution. It is possible that your password was "phished," or stolen by a website designed to look like Facebook.

You will be able to regain access to your account once you complete the automated security verification process. When you regain access to your account, please be sure to follow all of the suggested security precautions, including:
  1. Password Protection: You should select a unique and complex password for your account and keep this entirely to yourself. Be sure that you use a complex string of numbers, letters, and punctuation marks that is at least six characters in length. It should also be different from other passwords you use elsewhere on the internet.
  2. Private Browsing: Please make sure that you log out of your Facebook account and quit your browser when you're done using the site. This is especially important when using a public computer or someone else's mobile device. You should also never check the "Keep me logged in" box when logging in from a public computer, as this will keep you logged in even after you close your browser window.
  3. Secure Email: Since anyone who can read your email can probably also access your Facebook account, you should make sure that any email addresses associated with your account are secure. To ensure security, you should change the password for all of your email accounts and make sure that no two are the same. By varying your passwords, you can greatly decrease your account's risk of being compromised in the future.
  4. Security Question: If you have not done so already, you should add a security question to your account from the Account Settings page. You should choose a question and answer that you will remember, and no one else should be able to answer the question that you choose.
  5. Log in at Facebook.com: Make sure that when you access the site, you always log in from a legitimate Facebook page with the facebook.com domain. Do not click any unfamiliar links and do not run any executable files (files ending in .exe) on your computer without knowing what they are. If something looks or feels suspicious, go directly to www.facebook.com to log in.
  6. Run Anti-Virus Software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.

    For Microsoft:
    http://www.microsoft.com/protect/viruses/xp/av.mspx http://www.microsoft.com/protect/computer/viruses/default.mspx

    For Apple:
    http://support.apple.com/kb/HT1222

Oct 02, 2010 | Facebook Social Network

1 Answer

I have a virus in my facebook account


Your "computer" is infected, not your Facebook account. An educated guess is that the virus is a Trojan and has some type of keylogger with it.

Go to http://www.malwarebytes.org/ and download the free program to scan your computer. After you have removed all virus from your computer, then sign into Facebook and change your information. I would also change information for email and any other online accounts you have logged into since you got this virus. If there is an option to do so, also change your "secret questions" that are used for a password reset.

Hope this helps you.

Apr 11, 2010 | Facebook Social Network

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