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Facebook password re-set problems

Hi, My facebook account was infected by the Koobface virus so Facebook re-set my password however none of their links actually tell me or show me the password they have changed my account too. I have tried myself to re-set my password but with the same problem. I have emailed then numerous times and no-one answers and i'm really frustrated at the fact I can't get access to my account and facebook are doing nothing to help (considering they were the ones who re-set the thing in the first place!) Please help!!

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  • NMR24 Oct 16, 2008

    Thanks for your help for this. Seemingly as a user I am not allowed to talk to someone only email however I left a message regardless...here's hoping! Thanks again, they don't advertise this number but I will certainly be keeping it!

  • Eezy Dec 03, 2008

    i cant access facebook anymore...****'s telling me incorrect email/password combination...i reset the password and still do not have access...

  • kditty Dec 11, 2008

    I was told I might have been infected by a virus and to reset my password. Now it won't recognize my email address as valid when I try to log in, so I can't change my password or get on the site. I've emailed for support several times and have not heard back.

  • Anonymous Mar 12, 2014

    I HAVE BEEN TRYING TO RECOVER MY FACEBOOK ACCOUNT FOR TWO DAYS. I RESET MY PASSWORD NUMEROUS TIMES, ANSWERED ALL SECURITY QUESTIONS. THIS IS THE MOST TROUBLE I HAVE HAD EVER.. I CAN'T EVEN OPEN A NEW ACCOUNT WITOU GOING TRHU THE SAME MESS. I NEED ANSWERS. WHAT THE HELL IS GFOING ON?

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Hi nmr24,

For all problems dealing with facebook I suggest you talk to a human being directly.

Facebook customer service 650-853-1300 Palo Alto, CA 156 University Ave., Suite 300, Palo Alto, CA 94301.

anaanymous

Posted on Oct 16, 2008

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After my facebook acc was infected with virus with name koobface i can not open facebook anymore.I think it getting block,Please unblock it.


Download Malwarebytes anti-malware, install and run in safe mode. Delete anything it finds - viruses are nearly extinct... not profitable... you have a trojan, a program that looks like something usefull but bad.
http://www.malwarebytes.org/products/malwarebytes_pro
Download Microsoft Security Essentials and scan your system completely.. delete anything suspicious.
http://www.microsoft.com/security_essentials/
Download, run, update and scan Spybot Search And Destroy... delete anything found.
http://www.safer-networking.org/index2.html

Change passwords in your account immediatly after you recover access!

Aug 24, 2011 | Computers & Internet

1 Answer

Received a messgae from Security Warning that my Facebook account has a virus called koobface. I cannot open my account. Please help me.


Sorry about that,but here's a link that will help you remove koobface from your pc so your friends dont get automated messages from you--http://hassam.hubpages.com/hub/How-To-Remove-Koobface-Virus --if you cant log in,its a different issue, simply ask for facebook password reset and you'll get a new one to your e-mail.

tips for you-- there has been news about hackers trying to steal your FB log-in info.usually, they send you a "notification" "a message alert" that comes along with a link for you to click to address the false issue, and when you click on their links--IT USUALLY ASKS YOU TO LOG IN OR INPUT YOUR INFO BESIDES THE FACT THAT YOU ARE ALREADY LOGGED IN (that is a red flag) i would recommend you ignoring or reporting/flagging the message.

Aug 24, 2011 | Facebook Computers & Internet

4 Answers

I keep getting friends accepting me as a friend and I never sent the initial request! Help!!


Hi,

Sounds like someone has hacked your password. Change it asap to something complicated. Make sure you don't give your password to any friends or family members.

Thanks for using Fixya.

Jun 05, 2011 | Facebook Social Network

1 Answer

I cannot access my facebook account. Every time i sign into facebook with my correct facebook username and password, the web page directs to http://zyngael.t35.com/zynga.php and once again the login page...


Hi, Try running a virus/Malware scan you may have become infected. If this is not the problem, Google facebook support. You wont have to sign in to use the support page, This can put you on the right track to resolve the problem.
When I checked the above address It took me to a site in asia ? Again you may have a virus or your account may have been hijacked. Hope this helps,

May 18, 2011 | Computers & Internet

1 Answer

My fb account was deactivated bcs of "suspicious


Here is what facebook recommends.
Facebook says my account has been compromised. Why can't I access my account? If you are unable to log in to your account and are receiving a warning that your account appears to be compromised, Facebook has detected suspicious activity on your account and has temporarily suspended it as a security precaution. It is possible that your password was "phished," or stolen by a website designed to look like Facebook. You will be able to regain access to your account once you complete the automated security verification process. When you regain access to your account, please be sure to follow all of the suggested security precautions, including:
  1. Password Protection: You should select a unique and complex password for your account and keep this entirely to yourself. Be sure that you use a complex string of numbers, letters, and punctuation marks that is at least six characters in length. It should also be different from other passwords you use elsewhere on the internet.
  2. Private Browsing: Please make sure that you log out of your Facebook account and quit your browser when you're done using the site. This is especially important when using a public computer or someone else's mobile device. You should also never check the "Keep me logged in" box when logging in from a public computer, as this will keep you logged in even after you close your browser window.
  3. Secure Email: Since anyone who can read your email can probably also access your Facebook account, you should make sure that any email addresses associated with your account are secure. To ensure security, you should change the password for all of your email accounts and make sure that no two are the same. By varying your passwords, you can greatly decrease your account's risk of being compromised in the future.
  4. Security Question: If you have not done so already, you should add a security question to your account from the Account Settings page. You should choose a question and answer that you will remember, and no one else should be able to answer the question that you choose.
  5. Log in at Facebook.com: Make sure that when you access the site, you always log in from a legitimate Facebook page with the facebook.com domain. Do not click any unfamiliar links and do not run any executable files (files ending in .exe) on your computer without knowing what they are. If something looks or feels suspicious, go directly to www.facebook.com to log in.
  6. Run Anti-Virus Software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.

    For Microsoft http://www.microsoft.com/protect/viruses/xp/av.mspx http://www.microsoft.com/protect/computer/viruses/default.mspx

    For Apple http://support.apple.com/kb/HT1222
  7. Learn More: You should visit the following page for more information about Facebook security and how to report suspicious material in the future: http://www.facebook.com/security

Mar 17, 2011 | Facebook Social Network

1 Answer

How can unlocked and unable my account?


If you are unable to log in to your account and are receiving a warning that your account appears to be compromised, Facebook has detected suspicious activity on your account and has temporarily suspended it as a security precaution. It is possible that your password was "phished," or stolen by a website designed to look like Facebook.You will be able to regain access to your account once you complete the automated security verification process. When you regain access to your account, please be sure to follow all of the suggested security precautions, including:
  1. Password Protection: You should select a unique and complex password for your account and keep this entirely to yourself. Be sure that you use a complex string of numbers, letters, and punctuation marks that is at least six characters in length. It should also be different from other passwords you use elsewhere on the internet.
  2. Private Browsing: Please make sure that you log out of your Facebook account and quit your browser when you're done using the site. This is especially important when using a public computer or someone else's mobile device. You should also never check the "Keep me logged in" box when logging in from a public computer, as this will keep you logged in even after you close your browser window.
  3. Secure Email: Since anyone who can read your email can probably also access your Facebook account, you should make sure that any email addresses associated with your account are secure. To ensure security, you should change the password for all of your email accounts and make sure that no two are the same. By varying your passwords, you can greatly decrease your account's risk of being compromised in the future.
  4. Security Question: If you have not done so already, you should add a security question to your account from the Account Settings page. You should choose a question and answer that you will remember, and no one else should be able to answer the question that you choose.
  5. Log in at Facebook.com: Make sure that when you access the site, you always log in from a legitimate Facebook page with the facebook.com domain. Do not click any unfamiliar links and do not run any executable files (files ending in .exe) on your computer without knowing what they are. If something looks or feels suspicious, go directly to www.facebook.com to log in.
  6. Run Anti-Virus Software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.

    For Microsofthttp://www.microsoft.com/protect/viruses/xp/av.mspxhttp://www.microsoft.com/protect/computer/viruses/default.mspx

    For Applehttp://support.apple.com/kb/HT1222
  7. Learn More: You should visit the following page for more information about Facebook security and how to report suspicious material in the future: http://www.facebook.com/security
You can reset your password here. When choosing a new password, be sure to use a different password than you use for other sites or services, made up of a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.

Feb 17, 2011 | Facebook Social Network

1 Answer

Facebook blocked me what do ido


If you are unable to log in to your account and are receiving a warning that your account appears to be compromised, Facebook has detected suspicious activity on your account and has temporarily suspended it as a security precaution. It is possible that your password was "phished," or stolen by a website designed to look like Facebook. You will be able to regain access to your account once you complete the automated security verification process. When you regain access to your account, please be sure to follow all of the suggested security precautions, including:
  1. Password Protection: You should select a unique and complex password for your account and keep this entirely to yourself. Be sure that you use a complex string of numbers, letters, and punctuation marks that is at least six characters in length. It should also be different from other passwords you use elsewhere on the internet.
  2. Private Browsing: Please make sure that you log out of your Facebook account and quit your browser when you're done using the site. This is especially important when using a public computer or someone else's mobile device. You should also never check the "Keep me logged in" box when logging in from a public computer, as this will keep you logged in even after you close your browser window.
  3. Secure Email: Since anyone who can read your email can probably also access your Facebook account, you should make sure that any email addresses associated with your account are secure. To ensure security, you should change the password for all of your email accounts and make sure that no two are the same. By varying your passwords, you can greatly decrease your account's risk of being compromised in the future.
  4. Security Question: If you have not done so already, you should add a security question to your account from the Account Settings page. You should choose a question and answer that you will remember, and no one else should be able to answer the question that you choose.
  5. Log in at Facebook.com: Make sure that when you access the site, you always log in from a legitimate Facebook page with the facebook.com domain. Do not click any unfamiliar links and do not run any executable files (files ending in .exe) on your computer without knowing what they are. If something looks or feels suspicious, go directly to www.facebook.com to log in.
  6. Run Anti-Virus Software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.

    For Microsoft http://www.microsoft.com/protect/viruses/xp/av.mspx http://www.microsoft.com/protect/computer/viruses/default.mspx

    For Apple http://support.apple.com/kb/HT1222
  7. Learn More: You should visit the following page for more information about Facebook security and how to report suspicious material in the future: http://www.facebook.com/security

Jan 20, 2011 | Facebook Social Network

1 Answer

My facebook was sending emails to my friends. my


I assume you are talking about Koobface. If so your FB should be fine.

Jun 06, 2010 | Computers & Internet

1 Answer

I have a virus in my facebook account


Your "computer" is infected, not your Facebook account. An educated guess is that the virus is a Trojan and has some type of keylogger with it.

Go to http://www.malwarebytes.org/ and download the free program to scan your computer. After you have removed all virus from your computer, then sign into Facebook and change your information. I would also change information for email and any other online accounts you have logged into since you got this virus. If there is an option to do so, also change your "secret questions" that are used for a password reset.

Hope this helps you.

Apr 11, 2010 | Facebook Social Network

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