Question about Facebook Social Network
Hi, My facebook account was infected by the Koobface virus so Facebook re-set my password however none of their links actually tell me or show me the password they have changed my account too. I have tried myself to re-set my password but with the same problem. I have emailed then numerous times and no-one answers and i'm really frustrated at the fact I can't get access to my account and facebook are doing nothing to help (considering they were the ones who re-set the thing in the first place!) Please help!!
For all problems dealing with facebook I suggest you talk to a human being directly.
Facebook customer service 650-853-1300 Palo Alto, CA 156 University Ave., Suite 300, Palo Alto, CA 94301.
Posted on Oct 16, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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Aug 24, 2011 | Facebook Computers & Internet
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If you're having trouble logging in to your Facebook account, you might assume that you forgot your password. But maybe the Caps Lock key is tripping you up. Facebook passwords are case-sensitive, so "QWERTY7" is not treated the same as "qwerty7". Turn off the Caps Lock, and try again.
Still no joy? It might be a cookies problem. If cookies are disabled in your browser, you'll be returned to the login page even after entering the correct password. If you use Internet Explorer, click on Tools / Internet Options / Privacy and change the setting to Medium to allow cookies. Firefox users, go to Tools / Options / Privacy and check the "Accept cookies from sites" box.
Restart your browser and try to log in again. It's also possible that cookies are being blocked by some over-zealous firewall, anti-virus or anti-spyware software, so check your settings there if problems persist.
Okay, if none of that helped, you probably DID forget your password. No problem... just click the handy Forgot Password? link under the Facebook Login button. You'll see the "Trouble Accessing Your Account?" screen that's pictured here. Enter your email address (the one you used to sign up for your Facebook account) and Facebook will send you an email describing how to reset your password. You won't actually get your old password back, but you will get to pick a new one and regain access to your account.
So what if you forgot your password AND your email address? Or what if you can't login to that email account for some reason? Some sites have an automated way to regain access to your account by asking you to answer one or more security questions, but unfortunately Facebook doesn't. You can contact Facebook by email at email@example.com, explain your situation, and hope for the best. Your Facebook profile does have a security question, so I recommend that you include that question and answer when you grovel. But with millions of members, I would not expect a speedy response. I'd even suggest that you repeat your request if you haven't heard back in a day or two.
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