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42" haier plasma with sound and black screen!

Hello i am Tommy i have a 42" haier plasma t.v. that i purchase a year ago, it recently went black on the screen, i have sound but there is no picture i look at other 42' plasma by haier with the same problem like 42ep24s plasma by haier 6 other reported the same problem. now only two guru's reported help for these product one said that the YSUS PC BOARD is the problem which part num.6871QYH045B but where can i find this at.haier wont help cause i am over the warranty period and another guru says that it need a upgrade kit that consist of 3boards one control-y and two others X sustain boards . i dont known what right please guild me to the right direction i lov my t.v. and need it fix i can fix it myself i jus need direction

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  • tberry26 Oct 16, 2008

    yes they wont all they give me is little street corner t.v. service place, that **** in my area
    yes its poor customer service, thanks


  • tbar1 Jan 05, 2009

    i have one two years old made a sound like something arking and the screen went dead although i had sound

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Usually you have to be a certified technician of the manufacturer to order and receive those parts. It comes down to insurance reasons because if you were to install them yourself and the TV burned the house down and you were to perish, the company would be liable. As frustrating as it is, you will likely not get the parts. Are you saying that Haier will not provide a service technician for an out of warranty repair or at least point you in the right direction? That's poor customer service and I would think twice about purchasing from them again.

Posted on Oct 16, 2008

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