Question about Xerox WorkCentre Pro 635 Laser Printer

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Xerox Workcenter Pro 657 Memory Error

I have an Xerox Workcentre Pro 657 that is displaying "Memory Error, Press Stop, Check Phone Book. I press stop and it does nothing. I cannot do anything with the machine. Thanks so much for your assistance.

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  • Diamondique Oct 17, 2008

    Thank you so much for your quick response. Had a feeling the machine was dying and have been considering upgrading to a newer machine, but in the meantime, will try your suggestions. Thanks so much,

  • Anonymous Mar 17, 2014

    xerox 657 double image

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  • Master
  • 2,072 Answers

With a 657, most likely the main board has failed. It is not uncommon at all, That is a general problem with that model.
What you can try is, looking from the front of the machine, the main board is located on the back right side. removing 2 screws and releasing the levers will allow you to slide the processor board out of the machine. You can try just reseating,,,, removing and shoving the board back into the machine, and seeing if that helps.
Most likely, either the board has failed, or the memory battery had exceeded its life and the memory is not working.
Wish I had a more positive answer for you, but the 657 is getting older, and those lithium batteries are failing. I have to add though, that those processor boards, have failed pretty frequently over the years.
What you can do is go onto Google and look up "the parts drop" ,,, call them and ask for Britt, and see what he has as far as that producut is concerned. That machine is actually made byn Toshiba, you may be be able to find either a Xerox, or Toshiba repair dealer in your area that has that board and will fix it reasonably. If you find a Toshiba dealer other than a Xerox dealer. Tell them it is the same machine as a Toshiba E-120, they are exatly the same.

Posted on Oct 17, 2008

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Check to see if when he reset the fax reverted back to receive only as a default.
  1. Press [Menu] (the Up arrow key), and press [3], [1], [0], then press [1].
  2. Select the Answer Mode:
    • Press [1] to select Auto answer, then skip to step 3.
    • Press [2] to select Manual answer, the press [Stop] to return to the Standby mode.
  3. If you select the Auto answer feature, use the numeric keypad to enter the number of times (must be 2 digits, 01-10) the phone must ring before the machine answers, then press [Enter].

    NOTE: When the machine is set to Auto answer and the set number of rings occurs, the machine answers with a fax signal tone and enters the Auto Receive mode.

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NOTE: Some Status codes will not clear even though the problem has been fixed. Status codes that will not clear must be manually reset using the 'Fault Reset 14 Procedure'.
  1. Locate the [C] (Clear) button on the Control Panel, at the far right.
  2. Locate the Image Quality button, below the Auto on the Control Panel, toward the left side.
  3. Press the buttons in the following sequence within 4 seconds. Press [C] (Clear), press [Image Quality], press [C] (Clear) again, press [Image Quality] again.
  4. The error code should disappear. If the Status code does not clear, repeat step 3 until the status code clears; but no more than five times.
  5. Use the [10] and [1] buttons to enter 14 on the Display Screen, as if you were to make 14 copies.
  6. Press the [Start] button. The machine should be ready to use.
  7. Make a copy, to check that the machine is working properly
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Can receive faxes but are coming through partially or distorted.


Most receive problems relate to phone lines, But yours doesn't.
I would start here.

  1. Press the [Menu / Exit] button on the Control Panel. 'System Data' will be displayed on the Display Screen.
  2. Press the [Left] or [Right] arrow button until 'Memory Clear' is displayed.
  3. Press the [Enter] button.
  4. Press the [Left] or [Right] arrow button to select one of the following items to be cleared from memory:
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    • System Data: Restores all options that can be modified to the factory default.
    • PhoneBK / Memory: Clears the speed dial or group dial numbers stored in the machine's memory. In addition, all scheduled job operations that have been reserved are canceled.
    • TX-RX Journal: Clears all records of fax transmissions and receptions.

      NOTE: To exit without clearing the item, press the [Menu / Exit] button.

  5. Press the [Enter] button.
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  7. Press the [Stop] button to return to the Standby mode.

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> Support & Drivers > WorkCentre 390 Laser All-in-One Support > Search Results > How To Clear a Fuser Error Message Solution: Perform a RAM Clear bttn_print.gifMake Printable bttn_email.gifEmail this page elem_1_spacer.gif Performing a RAM Clear will restore all of the WorkCentre's settings to the factory defaults. It will also clear all faxes in memory, Speed Dials, One-Touch Buttons, Group Speed Dials, your System ID, and any other stored information.
NOTE: If you are able to print, it is a good idea to print out your Phone Book before performing the RAM Clear, to assist you in reprogramming your Speed Dials and One-Touch Buttons. It is also recommended to print out your System Data List to assist you in reprogramming your system settings. If you are not sure how to print your Phone Book or System Data List, refer to Related Items at the bottom of this page.
To perform a RAM Clear:
  1. Press the [Menu] button on the Control Panel.
  2. Press the [#] key, then press 1934.
  3. NOTE: These buttons should be pressed quickly. If not successful, try varying the speed you are pressing the buttons.
  4. When this step is successful, the bottom right-hand corner of the LCD Display will read 'TECH'.
  5. NOTE: If you are unable to access Tech Mode, please refer to Related Items at the bottom of this page.
  6. Press the [Menu] button to start navigating the menu.
  7. Press the [Up] or [Down] arrow button until the LCD Display reads 'Memory Clear', then press [Select] button.
  8. The LCD Display will read 'US and Canada'.
  9. Press the [Start] button to clear memory.

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