Question about Xerox WorkCentre Pro 635 Laser Printer
I have an Xerox Workcentre Pro 657 that is displaying "Memory Error, Press Stop, Check Phone Book. I press stop and it does nothing. I cannot do anything with the machine. Thanks so much for your assistance.
With a 657, most likely the main board has failed. It is not uncommon at all, That is a general problem with that model.
What you can try is, looking from the front of the machine, the main board is located on the back right side. removing 2 screws and releasing the levers will allow you to slide the processor board out of the machine. You can try just reseating,,,, removing and shoving the board back into the machine, and seeing if that helps.
Most likely, either the board has failed, or the memory battery had exceeded its life and the memory is not working.
Wish I had a more positive answer for you, but the 657 is getting older, and those lithium batteries are failing. I have to add though, that those processor boards, have failed pretty frequently over the years.
What you can do is go onto Google and look up "the parts drop" ,,, call them and ask for Britt, and see what he has as far as that producut is concerned. That machine is actually made byn Toshiba, you may be be able to find either a Xerox, or Toshiba repair dealer in your area that has that board and will fix it reasonably. If you find a Toshiba dealer other than a Xerox dealer. Tell them it is the same machine as a Toshiba E-120, they are exatly the same.
Posted on Oct 17, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Aug 28, 2010 | Xerox Workcentre 5225 / Copier, With...
Jun 30, 2009 | Xerox WorkCentre Pro 635 Laser Printer
Feb 25, 2009 | Xerox WorkCentre M15i Laser Printer
May 15, 2008 | Xerox WorkCentre Pro 16fx Laser Printer
Apr 30, 2008 | Xerox WorkCentre M15i Laser Printer
Mar 14, 2008 | Xerox WorkCentre Pro 555 Plain Paper Laser...
Jan 19, 2008 | Xerox DocuColor 2006NPC Laser Printer
Mar 09, 2007 | Xerox WorkCentre Pro 635 Laser Printer
438 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: