Question about Creative Labs Zen Digital Media Player

2 Answers

Screne is white

Screne stays white and does not display music selections. Music plays.
Downloaded the Creative Recovery Firmware and installed but this did not fix the problem.

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  • jongartons Oct 16, 2008

    SCRENE STAYS WHITE, NO DISPLAY LISTING OF MUSIC SELECTIONS. MUSIC STILL PLAYS,

    TRIED TO RESET, DOWNLOAD RECOVERY FIRMWARE,

    NOTHING WORKS

  • g_fergy Oct 17, 2008

    The great white screen of death, sucks! help us please!

  • mgross001 Apr 19, 2009

    Screen is white, downloaded upgrades, pressed on screen nothing is fixing this. I would not recommend a zen

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I have this problem too, my screen is just white, it plays music but i cant see the music selection :/
ive tried resetting it many times but that still doesnt help.??? :/
ive even downloaded the firmware but nothing...

Posted on Oct 19, 2008

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You ahve to get a toothpic and stick it in the reset hole.
mine went like that too but the screen was blue and now that i reset it, it works as good as new =]
but is wont delete anything.

Posted on Oct 17, 2008

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1 Answer

Recovery mode


If you Zen player is frozen or not responding You can follow these steps to go to recovery mode:

Detach your player from the PC if it is connected, and turn off the player. If the player stops responding, you can reset the player. To reset the player, gently insert a thin object into the Reset hole located below the power switch. Press and hold the Play button while powering on your player. When the player displays the Creative logo, release the Play button.

It will display the following options:

Clean Up:
Scans the player and removes invalid links from its music library. Does not affect music files themselves.

Format (All):
It erases all content! Save a copy of your player's content before formatting.

Reload OS/ Firmware:
Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.

Reboot:
Reboots the device.

You can follow any of these steps or all of them one by one to restore your device.
Hope this helps..

Feb 28, 2011 | Creative Labs Zen Vision Digital Media...

1 Answer

My creative zen neeon hangs on creative logo what i can do?even it doesnt detects,then how can i format or reinstall the firmware?....plz help me....


try reseting it there should be a small pinhole on the back press and hold that for about 10 seconds if this wont work try putting it into recovery mode

  • Detach your player from the PC if it is connected, and turn off the player.
  • If the player stops responding, you can reset the player. To reset the player, gently insert a thin object into the Reset hole located below the power switch.
  • Press and hold the Play/Pause button while powering on your player.
  • When the player displays the Creative logo, release the Play button.
  • It will display the following options:

    Clean Up Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    Sep 25, 2009 | Creative Labs Zen Neeon MP3 Player

    1 Answer

    Problems


    Detach your player from the PC if it is connected, and turn off the player.
    If the player stops responding, you can reset the player. To reset the player, gently
    insert a thin object into the Reset hole located below the power switch.

    2. Press and hold the Play button while powering on your player.

    3. When the player displays the Creative logo, release the Play button.
    It will display the following options:
    Clean Up
    Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All)
    Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware
    Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.


    I actually had this exact problem a little while ago with my Zen Sleek-- Booting straight to the Recovery menu, and only getting a generic "Harddisk problem" error screen any time I would try to do anything.

    good luck
    please mark the post with a fixya


    Feb 18, 2008 | Creative Labs ZEN V Plus MP3 Player

    1 Answer

    Recovery


    Detach your player from the PC if it is connected, and turn off the player.
    If the player stops responding, you can reset the player. To reset the player, gently
    insert a thin object into the Reset hole located below the power switch.

    2. Press and hold the Play button while powering on your player.

    3. When the player displays the Creative logo, release the Play button.
    It will display the following options:
    Clean Up
    Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All)
    Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware
    Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    Dec 29, 2007 | Creative Labs ZEN V Plus MP3 Player

    1 Answer

    Recovery Mode


    Detach your player from the PC if it is connected, and turn off the player.
    If the player stops responding, you can reset the player. To reset the player, gently
    insert a thin object into the Reset hole located below the power switch.

    2. Press and hold the Play button while powering on your player.

    3. When the player displays the Creative logo, release the Play button.
    It will display the following options:
    Clean Up
    Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All)
    Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware
    Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    Dec 28, 2007 | Creative Labs ZEN V Plus MP3 Player

    1 Answer

    Help


    Detach your player from the PC if it is connected, and turn off the player.
    If the player stops responding, you can reset the player. To reset the player, gently
    insert a thin object into the Reset hole located below the power switch.

    2. Press and hold the Play button while powering on your player.

    3. When the player displays the Creative logo, release the Play button.
    It will display the following options:
    Clean Up
    Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All)
    Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware
    Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    Dec 28, 2007 | Creative Labs ZEN V Plus MP3 Player

    2 Answers

    Recovery Screen, take 2.


    If your Zen is not responding or in a "reboot loop" the following information from creative explains how to access the players recovery mode
    Hope this helps, and good luck.

    Zen V Plus and Zen V

    1.

    Detach your player from the PC if it is connected, and turn off the player.

    If the player stops responding, you can reset the player. To reset the player, gently

    insert a thin object into the Reset hole located below the power switch.

    2. Press and hold the Play button while powering on your player.

    3. When the player displays the Creative logo, release the Play button.



    It will display the following options:

    Clean Up


    Scans the player and removes invalid links from its music library.

    Does not affect music files themselves.
    Format (All)

    Caution! Erases all content!

    Save a copy of your player's content before formatting.
    Reload OS/ Firmware

    Caution! Erases your player's firmware.

    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    you might want to verify that your new player has the latest firmware available, as this might address the unresponsive-button issue you're having. Firmware updates are surprisingly easy - you just download the firmware file from Creative's website, plug in your player, and double-click the downloaded file. It's that easy.

    Dec 27, 2007 | Creative Labs ZEN V Plus MP3 Player

    1 Answer

    STUCK in RECOVERY MODE


    Detach your player from the PC if it is connected, and turn off the player.

    If the player stops responding, you can reset the player. To reset the player, gently

    insert a thin object into the Reset hole located below the power switch.

    2. Press and hold the Play button while powering on your player.

    3. When the player displays the Creative logo, release the Play button.



    It will display the following options:

    Clean Up


    Scans the player and removes invalid links from its music library.

    Does not affect music files themselves.
    Format (All)

    Caution! Erases all content!

    Save a copy of your player's content before formatting.
    Reload OS/ Firmware

    Caution! Erases your player's firmware.

    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    Dec 17, 2007 | Creative Labs ZEN V Plus MP3 Player

    1 Answer

    Recovery Mode


  • Detach your player from the PC if it is connected, and turn off the player.
  • If the player stops responding, you can reset the player. To reset the player, gently insert a thin object into the Reset hole located below the power switch.
  • Press and hold the Play button while powering on your player.
  • When the player displays the Creative logo, release the Play button.
  • It will display the following options:
    Clean Up Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    Dec 06, 2007 | Creative Labs Zen V MP3 Player

    1 Answer

    Sansa e260r mp3 player with rhapsody


    it means that either your music files have been corrupted or that you only had a specific amount of plays for that song because it was only a trial, so if you redownload them and pay for them then they should, work. For the song difficulties with LimeWire, I am stumped on that, but if I figure it out, you'll be the first to know! Your online bud, Maxwell

    Jan 03, 2007 | SanDisk Sansa e250 MP3 Player

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