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I have a Compaq C751NR Notebook that has Windows Vista and am trying to install the Windows Vista disk from the HP Officejet 6310 All-in-One. I keep getting "Fatal Error" error code 2349 and MSI.Bufferchm. Thanks.

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  • anthony_kyle Oct 19, 2008

    Hey Joed911,

    I just lost what I had posted {mad} so in short form here goes. No printer was listed. I plugged USB back in and device driver update appeared. All device drivers were successful and ready to use. This is also what installation update said in previous attempts. But the problem seemed to be that no printer was registering. Also, like previous prompts to plug in USB I did but the error {make sure device is on} appeared. I just clicked on add printer and the installation went through. It was not real fast but 3-4 minutes. The printer icon was in the selection category and test printing was successful!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! So now hopefully my attempt for wireless printing will be much more successful??!!??!!??!!

    Thank------Kyle

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  • 4,338 Answers

  1. Un-install the printer
  2. Click Start .
  3. Click Settings .
  4. Click Control Panel .
  5. Double-click Add/Remove Programs .
  6. Select HP PSC & Officejet 6.0 and then click Change/Remove .
  7. Follow the instructions that display on the screen.
  8. Disconnect the unit from the computer.
  9. Restart the computer.
Then download and install the drivers from HP's site:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1119598&cc=us&lc=en&dlc=en&product=1119598

The drivers on the cd are probably causing the problem.
You may have to copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Oct 16, 2008

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