My Garmin 265 has worked well untill recently but now it struggles to find and keep contact with the satellites. It takes up to 10 minutes to find them, and then keeps crashing - saying lost satellite reception. I've still got the same car and its always been in the same position in the car, so nothing's changed.
SOURCE: poor satellite reception
the cheap way to fix it is to make an extended antenna if you look in the back youll see a gold circle that is made to add an external antenna. now get some foil twist a small strand and push it in the back of the nuvi untill it hits the gold ring. just add some scotch tape to hold it and it should be good
SOURCE: The gps looses satellite reception. Repositioning
DIY is risky in this situation, besides there is 3 months warranty by Garmin on their interventions I would suggest you get it done by the professionals
SOURCE: When turn on always says poor satellite reception,
Hi Carlos,
You are receiving that message because the GPS is unable to acquire satellites. Satellite reception can be limited due to one or more of the follow reasons: Poor view of the sky, GPS antenna not deployed, used indoors or other internal problems.
Try taking the device outside in full view of the sky - preferably with little or no tree cover, tall buildings, etc. and allow up to 2 minutes to acquire satellites.
If unable to acquire, it may require return to Garmin for repair. Contact Garmin based on your location and product below:
North America - Consumer Products (for all Garmin products except Apollo aircraft)
Monday - Thursday: 8 AM - 6 PM, Friday 8 AM - 5 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296
E-mail Product Support
Europe - Consumer Products
(for all Garmin products except Apollo Databases)
Austria
For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 43 (0) 3133 3181 0
Website
Belgium
For all Garmin products except Aviation.
Friday: 9:00 AM – 15:00 PM (GMT/UTC +2)
Phone: 00 32 2672 5254
Website
Denmark
For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 45 4810 5050
Website
Finland
For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 16:00 PM (GMT/UTC +3)
Phone: 00 358 19 311 001
Website
France
For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 18:00 PM Central European Time (GMT/UTC +1)
Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 33 1 5517 81 89
Website
Germany
For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 17:00 PM Central European Time (UTC/GMT +1)
Phone: 00 49 898 58364 880
Website
Italy
For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 13:00 PM / 14:00 PM – 17:30 PM (GMT/UTC +2)
Friday: 9:00 AM – 13:00 PM / 14:00 PM – 16:30 PM (GMT/UTC +2)
Phone: 00 39 02 3669 9699
Website
Portugal
For all Garmin products except Aviation.
Monday – Friday: 09:00 AM – 12:30 PM / 14:00 PM – 18:00 PM (GMT/UTC or GMT/UTC +1 depending on city)
Phone: 00 35 1214 447 460
Website
Spain
For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 13:30 p.m / 14:30 PM - 18:00 PM Central European Time (GMT/UTC +1)
Phone: 00 34 934 972 373
Website
Sweden
For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 00 46 7744 52020
Website
United Kingdom
For all of United Kingdom users and customers in unlisted countries in Europe, Africa and Middle East
Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
Phone: 00 44 808 238 0000
Website
Aviation Products Monday – Friday: 7 AM – 7 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-866-739-5687
Canada: 1-866-429-9296
E-mail Aviation Support
Apollo Aviation Monday – Friday: 8 AM – 4:30 PM Pacific Time (closed holidays)
US: 503-391-3411
US Toll Free: 1-800-525-6726
Canada: 1-800-654-3415
Garmin Europe Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
+44 (0) 87 0850 1243
Fax: +44 (0) 23 8052 4004
SOURCE: Lost satellite reception
This problem is not caused by poor solder joints. It's caused by a defective part. We sent a "marked" defective unit to the repair shop mentioned above and upon its return, disamantled the GPS receiver assembly and made the following evaluation:
1. The shop did NOT replace the defective component causing the initial problem in the 1st place. The defective part was STILL in the circuit.
2. The shop placed a wire jumper between the internal antenna and the external antenna port. This type of modification places a +2.5VDC bias on the internal antenna and essentially shorts the internal antenna to the external antenna (when connected), giving unpredictable results. It also affects the circuit impedance and signal strength. This is not the correct way to resolve this issue.
3. The defective part needs to be replaced with a higher rated part. This type of repair returns the unit to full functionality and allows the unit to properly switch between the internal and external antenna as it was intended to do by design
- Jim
SHARCNET-USA
Comments: I will aso add, as the part deteriorates, it becomes resistive and can eventually short out and shunt the incoming RF signal to ground......EVEN with the jumper procedure performed by the shop mentioned above.
- Jim
SHARCNET-USA
the cheap way to fix it is to make an extended antenna
if you look in the back youll see a gold circle that is made to add an external antenna. now get some foil twist a small strand and push it in the back of the nuvi untill it hits the gold ring. just add some scotch tape to hold it and it should be good
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