Question about Microsoft Zune JS8-00001 Digital Media Player

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Frozen Zune My Zune froze while listening to it, & turned off. Now I get a black screen with a battery symbol. My computer no longer recognizes my Zune when I plug it in. Nor can I get it to reset itself. I have read before to let the battery wear out first.... but how long does a fully charged battery (minus 3 songs) last? What do I do now? Help!! :( Thanks!!

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Yeah!! It fixed once I plugged it into the USB port. I'm so happy I could almost cry. Thought I lost everything including pics. Thanks for saving my day!! :)

Posted on Oct 15, 2008

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Turn it on: if it will stay powered up, hold down on the pad, and hold the back button at the same time: This will turn the device off, thus possibly fixing the problem. (for the record, holding up on the pad while pressing back will reboot the device, but I find this sometimes does not want to take, like in the situation you are having)


I may also suggest plugging it into any give USB port, letting it try to charge again, then, when you unplug it, do the reboot or turn off commands as described above.

Hope that this helps: I would think the system is off, since you say it "turned off" on you, and now when you start it up you get the "i need a charge" battery, but knowing how my 80 gig acts sometimes, it may THINK it is shutting of when it is not.

Posted on Oct 15, 2008

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