Question about HP OfficeJet 7310 All-In-One InkJet Printer
There is a wire spring(?) where the 96 cartridge should go. The spring looks fine, but the plastic piece that the spring goes onto is broken. What can I do?
If the issue is with the carriage chute your printer has an extended warranty and will be replaced by hp (at no cost) if you call in. If they act like they don't know this tell them there was a recall on all printers with certain serial numbers.
Locate the serial number on the printer. If the third and fourth digit of the serial number is 55, 56, 57, 58, 59, 5A, 5B, 5C, 61, 62, 62, 64, 65, 66, 67, 68, 69, or 6A, you will receive a replacement unit and free Extended Support and Service Warranty.
Please read this document and look at the photos in Step 1.
If not then this is not a user replaceable product and you are looking at paying to have it serviced by hp or replacing the unit altogether.
Posted on Jan 29, 2009
I used fishing line and tied it back into place and has worked fine ever since..
Posted on Feb 02, 2009
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Posted on Jan 02, 2017
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