Question about HP LaserJet 3055 All-In-One Printer

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HP LJ 3055 Toolbox Not Connected

I access the Laserjet 3055 AIO through a router in a network configuration. I'm able to print fine, however, when I try to get to the Toolbox, error message says "cannot connect to the device" and advises me to check connections. How can connection be working for printing but not toolbox?

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  • SaveWetland Oct 16, 2008

    Hi Bob,



    Thanks for venturing a guess given my scanty info. The subject computer is used within a home, not office, network. I downloaded the complete software package myself and believe it's all installed. In fact, when I go to Programs, the Toolbox appears as a component under the LJ 3055.

  • SaveWetland Oct 16, 2008

    Bob,



    I had written HP tech support concurrently and they came back with suggesting a reinstallation as well, which I was hoping to avoid. This will be my fourth reinstallation in as many weeks and the software's finickiness (an excellent description) is getting old. Moreover, after the last install, I had deleted the software I downloaded, a hefty file which I will now have to download again (ugh!).



    In its directions, tech support advised me to run Scrubber utility between uninstalling old stuff and reinstalling the software anew, which I had not done previously owing to ignorance. In fairness to HP, the finickiness is probably partly attributable to poor communications of scenarios and landmines.



    Your idea of configuring as a local printer while using a network port sounds intriguing, though I'm unsure of what it all means and how to make it happen. In any event, I appreciate your interest and helps.



    SW

  • SaveWetland Nov 20, 2008

    wylertay,



    Using every precaution, I reloaded the software and in the process got rid of the connection issue. As an aside, in reloading the software, I used the CD instead of downloading from HP's web site after reading elsewhere that the downloaded copy was more error prone.



    Had my problem not been solved, I think the troubleshooting steps included in your link would have been helpful, though error message referenced was not identical to mine. Thanks for posting it.



    SW

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It sounds like a Firewall configuration issue:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=378056&prodTypeId=18972&objectID=c00192126

Ports 5225-5226 need to be open on the router and on your machine.

Posted on Nov 13, 2008

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Hi SaveWetland!

Without being able to see your machine, I'm going to make an educated guess at your problem. Many times, when a printer is used over a network, only the printer driver itself is actually installed on each user's machine. Utilities, such as the HP Toolbox, may not be installed. If your network administrator allows it, you could download and install the complete printer software package off the HP website, which I'm highly confident would solve your issue. If not, I'd advise you to contact your IT person and have him/her install the complete package for you.

Good luck and I hope this helps. Please let me know, and also provide a rating if you deem it appropriate.

Bob

Posted on Oct 15, 2008

  • Robert Horton
    Robert Horton Oct 16, 2008

    Hi again!



    Well, that is weird. Do you have a computer hooked up directly to the printer, and if so can you access the toolbox through that computer? If so, I guess that would be a workaround.



    HP printer software is the most finicky on the market, in my humble opinion. I've worked with a lot of printers, and the HP software sometimes seems to have a mind of its own -- and even their high level tech support often gets stumped! When you installed the printer, did you install it as a network printer or did you by chance install it as a local printer, telling the printer to use the network port to print through? If you don't know what I'm talking about here, don't worry about it; it's just an alternate way of connecting a network printer that makes sure that the entire software package was installed.



    If it were me, I'd completely un-install all the HP software for the printer and try again. If you know how to configure the printer whereby it is used across a network but configured as a local printer that uses a network port, I'd try that, as that would assure that all the SW is being installed. If not, I'd just try again on the "normal" network install. If all else fails, you could try HP tech support. I've had good experience with them on the few occasions that I've needed them. Thanks for the rating, and if this fixes it for you, I'd appreciate another rating (if the system lets you; I'm still pretty new around here!).



    Bob

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