Question about HP Compaq Presario SR2150NX PC Desktop

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I have a compac presario desktop sr2013

I recived my recovery disk and when I was done installing the disk I had no sound at all when i go to my control panel in sound and audio its say s no audio and its shaded so that you can not select anything on that screen I was told to call hp customer contact but they did not understand my problem it is simple i just dont know how to do it i know i need some type of download but what do you think the problem could be? and if i do need a download where do i get it from and how do I do it?

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When something is grayed out, it means that the OS doesn't see the drivers, may not be installed r installed incorrectly.
Go to start>Control Panel > system>hardware> device manager.
Scroll down the list to Sounds,Video,Game controllers. See if the audio is exclaimed out with a yellow or red mark. If o ,right click on the audio and select un-install from the menu. Re-boot the computer and see if windows puts it back correctly. If not download the sound driver from :

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&product=3339274&lang=en

You may have to copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


Posted on Oct 15, 2008

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