Question about Tomtom ONE GPS Receiver

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Tomtom will not turn on.

When i plug my tomtom into my car the green light is on but it will not turn on. I waited for ten minutes and it will still not turn on.

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  • mich anchors Oct 16, 2008

    I have the exact same problem the tom tom will not turn on but the green light is on when it's plugged into the car, i have tried resetting it but it still won't work?

  • Robert Hunsberger Oct 17, 2008

    I have the same problem with a Tomtom go 720

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  • 78 Answers

I had this problem with a TomTom ONE LE model.

There are a few things you should do before you decide to toss it or get another one.

Are you able to connect it to your computer via USB? Does it show that the device has been connected? If so, you can try to format the device and reinstall the software via TomTom HOME software.

Have you tried the device with another power cord? Sometimes the car charger gets fried and causes devices to shut off at weird random times, or to never turn on.

If you can't connect to the computer and a proven working car charger won't work with your device, try calling TomTom customer service.

Good luck!

Posted on Oct 17, 2008

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1 Answer

Waiting for valid GPS signal


When was the last time you updated the QuickFix of your TomTom? It helps your GPS to find the satellites.
Please, do the following:
1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. Be sure you choose to update "QuickFix".

Please, report back if you need further assistance
My ID: alexocuello_

Apr 05, 2010 | Tomtom ONE XL GPS

1 Answer

Will not link to satellites


1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. Install the "QuickFix".
6) After the download is complete, choose "DEVICE" from the TomTom Home drop down menu and choose "DISCONNECT DEVICE". Wait a few seconds until the computer tells you that "NOW YOU CAN SAFELY DISCONNECT YOUR TOMTOM".
7) Turn off your GPS and let it charge for at least 1 hour.
8) Turn the TomTom ON and move it close to a window. Leave it on for at least 15 minutes. It should be able to get a lock on the GPS satellites, even if it is indoors (assuming you don't live in the middle of a city, surrounded by tall buildings)

Please, report back if you need further assistance

My ID: alexocuello_

Mar 20, 2010 | Tomtom ONE GPS Receiver

1 Answer

Tom tom plugged in , green light on but can't


cgarge it up good for about four hour via the usb cord provided with your unit, then press and hold the power button for up to ten seconds.




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Dec 10, 2009 | Tomtom ONE GPS Receiver

2 Answers

Tomtom not turning on


It sounds like the dreaded green light of death. The TomTom car chargers for this model and older had a inherit problem with sending more than the requaired amount of power to the TomTom 3rd edition and older models. When the extra power is supplied a diode in the TomTom burns out, but the green power light will come on.

Nov 29, 2009 | Tomtom ONE 3rd Edition GPS

1 Answer

My tom tom one will not turn on. there is power to the unit, but it will not respond.


i take it you mean you have a green light and nothing else, try resetting it there is a small pin hole at the back of the tomtom that says reset use a paperclip and press and hold for ten seconds , if that doesnt start it up then i am afraid you have blown a chip on the tomtom through a dodgy car charger

Oct 27, 2009 | Tomtom Navigator Bluetooth GPS Receiver

1 Answer

My tomtom doesn't turn on


the green light shows when i am charging my tomtom but it doesn't turn on.

Aug 19, 2009 | Tomtom GO 720 GPS Receiver

1 Answer

Tomtom 910


is the machine cold? mine cannot be left in car or it won't pick up signal untill it warms up

Oct 24, 2008 | Tomtom GO 910 GPS Receiver

1 Answer

Tomtom one repair


If the green light does not even come on when you plug in the charger you must have an issue with the logic board. Did the GPS get wet or did it drop, was there anything else the preceded the moment it stopped working? There is a company that sells GPS logic boards for TomToms : GPS Repair

Sep 20, 2008 | Tomtom ONE GPS Receiver

1 Answer

Doesn' t turn on


reset the device by pushing the reset button near the plug on the bottom of the unit , then it will come on i presume you upgraded by the internet you need to use a paper clip to reset the unit

Sep 25, 2007 | Tomtom GO 700 GPS Receiver

3 Answers

PC does not recognise TomTom


Dont use a HUB, connect it directly to the PC.

Reset the unit by pushing a bent paperclip or pin into the hole on the bottom marked 'reset' turn it back on, plug it in & charge it via USB overnight or as long as you can in the car, make sure the led on the top is green, tap the bottom right of the screen & check the battery symbol on the unit says charging underneath.

If this doesn't help.
contact them about the problem...

http://www.tomtom.com/support/support.php?ID=2

Sep 03, 2007 | Tomtom One Europe v2 GPS Receiver

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