If your bin opens from the bottom, you need that open to open the clip on the frount of the bin. i only discovered this by accident when i was emptying mine -i knocked it on the sde of my wheelie bin and it dropped off :-) hope this helps.
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Hi your version of the Dyson is the Animal if its purple.
Right, here we go.
1. Firstly you have to detach the cyclone from the main spine, as you would when you wish to take it off to empty it. So you now have the Cyclone and the clear plastic bin in your hand.
2 Next we need to empty the clear plastic bin, just do this as you normally would by pulling the little Silver lever which is underneath the handle. The handle i am refering to says Dyson on it, curved shape. This releases the bin flap and lets any debris fall out. So you now have the cyclone and the bin with the bin flap open.
3. to seperate the Clear bin from the cyclone the bin flap must be open. At the top of the bin and the bottom of the cyclone at the front (directly down from the handle) you will see a purple lever attached to the cyclone and a clear handle on the bin itself. Simply push the purple lever upwards and the bin will seperate from the cyclone.
4. You will now have access to the cyclone.
5. To clean the cyclone properly i would suggest you powerwash it completly. You can also clean inside the cyclone as well as cleaning the wee holes at the top of it.
6. I would then recommend you use a germ killer such as mild bleach on the cyclone. rinse then let dry before using. Do not let water get into the Dyson motor as this will damage it.
7. You can also clean the bin using a pwer washer and bleach or Mr Muscle etc.
8. Simply re-attache the bin to the cyclone. It just clicks back in.
I had this problem with my DC07 and found the top of the cyclone was stuffed full of compacted dust.
You can (should be able to ) see all way to the top if you look up through the bottom of the center column. If ther's a load of dust up there, you should be able to dislodge a lot with a cane and a good shake.
I actually got to the point where I had nothing to loose, so I actually took the very top plate off the cyclone (3 or 4 Torx screws) and saw a huge plug of dust.
Do please note: Getting the top off and back on again is a **real bugg*r** because of the unlatching mechanism.
Having proved that Dysons **do** clog, I phoned Dyson and got hold of someone technical.
I described as briefly and concisely as I could the problem - top of the cyclone full of dust - and pointed (politely) out that Dyson's advertising stated clearly the machine was supposed never to clog. Ever.
I made no attempt to disguise the fact that my vacuum was out of warranty.
Dyson simply sent me a new cyclone and dust can free of charge!!!
You need to get a long handled t-15 driver or a t-15 bit and a bit holder and extension for a 1/4" drive socket set (12" or longer extension) to get this apart. There are only something like 6 pcs in there and once you get it apart, cleaning it is very easy. Here's a good website on how to take it apart and put it back together. I have done this and it makes a difference. Be sure to sanitize everything once you have it apart. Takes out any funky smells.
This is common thing with Dyson. Your motor could be clogged up, causing it to hinder your performance. Personally, I wouldn't buy into the hype of Dyson, because of all the problems that occur with the first year of its use, it turns out to be not worth the couple hundred dollars you'll be spending on repairing it.
Called Dyson today about the cyclone canister clogging in my DC17 Animal. Turns out it's a problem with the black rubber gasket in the bottom of the canister. This also causes the HEPA filter to get lots of dirt and debris on top of it. They are sending me a new Cyclone canister with the corrected gasket. This will prevent anything but small particles of dust from entering the top of the cyclone and the HEPA filter should no longer collect all that stuff. Hope so!
you just need to blow those holes out with a air compressor or similiar device and the filter can be washed in water and dried for 24 hours every once in a while, this is just how the vacuum works, nothing is perfect