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Dolphin not scanning - cannot press any button to ship out LOG files

I just rebooted my hand held Dolphin scanner. I now am getting a message that I have a LOG file to ship out. I cannot press any button. Since I just rebooted, do I have to wait a certain amount of time in order for my scanner to be recharged? I see a green light on its' "holder" so I assume I have power.

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5 Suggested Answers

nliwilson
  • 114 Answers

SOURCE: dimage scan dual iv

It's possible you have physically damaged it but not certain. One old engineers trick to reset anything microchip based is to unplug the device, both power and connection cable, and hold down the power/on button for 30 seconds (time it as it seems to take forever when you are waiting) this will discharge any static and reset the chip-set to defaults. With that done completely reinsert reinsert the negative tray/holder *before* reconnecting power and test it. No guaranties at this point but defiantly the place to start. Message back if this is no help.

Posted on Aug 26, 2007

  • 1003 Answers

SOURCE: hp 3380 scanner issue

I SUGGEST DELEATING SCANNER FROM YOUR SYSTEM AND RELOADING THE SCANNER DRIVER FROM THE INSTALL DISC THAT CAME WITH YOUR SCANNER

Posted on Feb 02, 2008

SOURCE: KM DiMage Scan Elite 5400 II

If the door to the scanner is actually closed, or the film holder is stuck on it you may have to press the door and film holder in slightly, then let the film holder out while holding the door in. If the door is not actually stuck on the film slider then you should be able to convince the scanner to push the film holder out by turning off the slider and turning it back on again without the software on.

Posted on Feb 24, 2008

  • 1 Answer

SOURCE: hand held scanner

After a few minutes the scanner kicked into life and is now fully functional,have no idea why the problem occurred.Thankyou for your interest,regards Brian.

Posted on Mar 28, 2008

SOURCE: A Communication Problem Occurred. Open log file

Have seen following solution:
Copy wnaspi32.dll (from nero) in %windir%\system32.
Open cnfgvars.txt (from Scanwise folder)
Change /USE_ASPI from "0" to "1"
... Good Luck
By the way : Problem is comnig from usb 2.0 port
Try following :
Install Scanwiise (Scanner has to be unplugged)
Reboot
Plug in the scanner
Install the driver

Posted on Apr 20, 2008

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