Question about Computers & Internet

Open Question

Dolphin not scanning - cannot press any button to ship out LOG files

I just rebooted my hand held Dolphin scanner. I now am getting a message that I have a LOG file to ship out. I cannot press any button. Since I just rebooted, do I have to wait a certain amount of time in order for my scanner to be recharged? I see a green light on its' "holder" so I assume I have power.

Posted by on

5 Suggested Answers

  • 114 Answers

SOURCE: dimage scan dual iv

It's possible you have physically damaged it but not certain. One old engineers trick to reset anything microchip based is to unplug the device, both power and connection cable, and hold down the power/on button for 30 seconds (time it as it seems to take forever when you are waiting) this will discharge any static and reset the chip-set to defaults. With that done completely reinsert reinsert the negative tray/holder *before* reconnecting power and test it. No guaranties at this point but defiantly the place to start. Message back if this is no help.

Posted on Aug 26, 2007

  • 1003 Answers

SOURCE: hp 3380 scanner issue


Posted on Feb 02, 2008

SOURCE: KM DiMage Scan Elite 5400 II

If the door to the scanner is actually closed, or the film holder is stuck on it you may have to press the door and film holder in slightly, then let the film holder out while holding the door in. If the door is not actually stuck on the film slider then you should be able to convince the scanner to push the film holder out by turning off the slider and turning it back on again without the software on.

Posted on Feb 24, 2008

  • 1 Answer

SOURCE: hand held scanner

After a few minutes the scanner kicked into life and is now fully functional,have no idea why the problem occurred.Thankyou for your interest,regards Brian.

Posted on Mar 28, 2008

SOURCE: A Communication Problem Occurred. Open log file

Have seen following solution:
Copy wnaspi32.dll (from nero) in %windir%\system32.
Open cnfgvars.txt (from Scanwise folder)
Change /USE_ASPI from "0" to "1"
... Good Luck
By the way : Problem is comnig from usb 2.0 port
Try following :
Install Scanwiise (Scanner has to be unplugged)
Plug in the scanner
Install the driver

Posted on Apr 20, 2008

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Follett dolphin phd

So, I had a large scan.log file which I would have lost if I followed the instructions above. Instead hold the shift, on scan and bksp buttons simultaneously. The device will reboot with your file still functional!

Aug 27, 2013 | Computers & Internet

1 Answer

Hoe to reboot pdt6840 scan gun

Warm Boot:

- Press the "PWR" button to turn the unit off.

- Press the "4" and "5" keys at the same time.

- While still pressing the "4" and "5" keys press and release the "PWR' button again.

- Release the "4" and "5" button.

- The PDT6846 should perform a warm reboot.

Cold Boot:

- Press the "PWR" button to turn the unit off.

- Press the "B", "D" and "A" keys at the same time.

- While still pressing the "B", "D" and "A" keys press and release the "PWR' button again.

- Release the "B", "D" and "A" button.

- The PDT6846 should perform a cold boot.

May 03, 2012 | Symbol PDT6842-NIS632EU Portable Data...

1 Answer

"you have a LOG file..."

try take the battery out then reset the unit

May 18, 2011 | Dolphin 7600 Barcode Scanner

2 Answers

What is the reboot code for a dolphin 7200

Thre are two ways of rebooting this terminal, I can provide steps necessary for this request. You can always contact me directly or 630-622-2024 toll free 866-271-9891 Ask for Andrew

Jan 20, 2010 | Dolphin Computers & Internet

2 Answers

How to reboot telxon ptc 610

hold down the last 2 keys and then power on.........

Nov 03, 2009 | Computers & Internet

1 Answer

Can Not Logon to Hand-held,will not accept supervisor password

If it is still not working, try to bring it on factory default.
Press Red + Blue + Scanner button. It brings you in BoosT menu. Type here " .25326 ".
The above statement is dot25326.

Sep 15, 2009 | Psion WORKABOUT PRO

1 Answer

Dolphin 7200 Scanner won't power on

try holding down 7 and 9 then power on + shft + bksp
simultaneously then release 7 + 9 first. Let me know how you get on.

Jun 25, 2009 | HHP Dolphin 7200

2 Answers

The scanner is scanning but no data is transmitted to the PC

I also purchased a Symbol LS4071 and when I connected this scanner (purchased at a great discount through eBay) to my computer using the keyboard wedge (with a ps2 connection - the round connector - the connector is split like a "Y") I received the error message that my computer could not recognize this external hardware. I went to and ordered the usb connector for this scanner as usb connections are usually recognized. The part # for this connector is STI85-0200R. It cost 72.55 with shipping, but I received the scanner at such a wonderful price that I thought I'd chance it and try it with a usb rather than a keyboard wedge connector.
The computer immediately recognized the usb connection, and the usb connector comes with a manual with codes to enable proper scanning, but still no luck getting the data into the computer. So I called Symbol's technical support department. The technician told me to remove the rubber "boot" at the bottom of the hand held scanner (not the scanner base) by pulling on the front of it (where the 2 little round circles are). It's tough to remove, but keep at it. Then gently remove the battery and unplug it, then plug it back in and reattach the base. He said this would reset the battery. Voila!!!! Sucess!!!!

If your scanner's keyboard wedge connection is recognized (a little popup window will say that it is a Symbol barcode scanner and that it is installed and ready to use), try taking the battery out and putting it back in to reset it. Hopefully this will also work for you. Symbol's technical support # is (800) 722-6234.

Mar 17, 2009 | Datalogic Heron D130 Handheld Barcode...

1 Answer

Scanner doesn't work

Sccaner open through screew driver & properly wash Logic board with ethiel alkohal. Plz properly check connection streep wire so connected with the warming lamp to logic board.

May 16, 2008 | Dolphin Computers & Internet

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

50 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers


Level 3 Expert

100405 Answers

David Payne
David Payne

Level 3 Expert

14160 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides