Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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Dyson dc15 ball/ taking apart

We have a Dyson that we love. Recently a plastic part was broken. We bought the part but finding it difficult to take apart.
Are there any blow-ups of how to dismantle a Dyson?

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  • Anonymous Mar 31, 2014

    When I take the ball apart, the screw is not centered

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The Dyson site has a help section where you can read how to take the unit apart to unblock it. Maybe your solution can be found there.

Hard to tell since you didn't say what the part is.

Posted on Oct 30, 2008

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Dyson DC25 Broken Brush Bar Connector


Hi Alex, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC25. If the drive spindle of your machine has broken in use, you would need to replace the cleaner head assembly.

Please get in touch with us directly, as our experts will be able to take some further details to confirm if we're able to replace this for you under the terms of our 5-year warranty. You can reach us by emailing askdysonUS@dyson.com

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

May 19, 2013 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

When vaccum is tilted back suction does not engage.


This can happen if two tiny wires that are connected to the circuit board and lead to the beater bar are broken. These wires brake where they go through a black rubber grommet. You need a torx screwdriver (No: 15) to remove two plastic covers to access these wires . When looking from the front of the vacuum, the circuit board is located under the gray covers on the right side of the vacuum. There is one big cover with a black rubber gasket and other small gray cover is on the rotating ball area.
Once covers are removed check both yellow and blue wires carefully. Wires may look intact but the break may occur inside the black grommet. Slowly and carefully push grommet out and then carefully pull wires to the one side. If a wire is loose or broken you will immediately see the break. You can replace wires using replacement part given below or if you are OK with using soldering iron you may be able to repair broken wires without any expense.

Best solution is to replace broken wires with a new set of wires and connectors having fed the wires through the access hole making sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.
  • UK: Dyson DC15 Loom BB Over Current, Part No: 907280-03, Approx. Pounds 4.45
  • US: Dyson DC15 PCB to Yoke Loom, Part No: 907280-02, Approx. $11.75
See more details and photos at: http://bajwa.net/content/dyson-dc15

Feb 20, 2013 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Where is the plunger located on a Dyson DC15 all floor model


Hi there,

I'm not sure which part of your DC15 All Floors you're describing, but if you take a look at our Support page for this model, you should be able to find the information you're looking for:

http://www.dyson.co.uk/support/dc15/dc15-the-ball-all-floors

You can also download a copy of the user guide for this machine here:

http://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/dc15_uk_manual_120710 pdf.ashx

I hope this helps - if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

May 12, 2012 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Dyson dc15 animal vaccum ,the roller o brush won't run, what can i do, luzelenamorales@live.com


Take it apart and I bet you find a broken belt,replace belt from sweeper shop ,put back together and on your way

Feb 17, 2011 | Dyson DC15 Animal Bagless Upright Cyclonic...

1 Answer

I need a vacuum brush housing assembly for Dyson DC15 animal. Part of it is broken (plastic).


http://www.espares.co.uk/dyson/dc15/p/1086/716/10
Try the above link or do a search in google for "Dyson DC15 parts". Also, try searching in Ebay. You should have no problem in locating the part. Lastly, try calling Dyson at 866-MyDyson.
Good luck.

Aug 10, 2009 | Dyson DC15 Animal Bagless Upright Cyclonic...

2 Answers

Brushes are not spinning


One problem may be that two small wire are broken that control roller functions. See solution with photos at http://bajwa.net/content/dyson-dc15

Jun 06, 2009 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Dc15 dyson when in the upright positon it woun't turn on


This was originally posted by "highntools" and I believe is related to your problem as well.
I have finally fixed my sister's dyson dc 15 beater bar problem. It was just 2 tiny broken wires connect to circuit board lead to the beater bar. The wires broke where they go through the black rubber gommet. You need a torx screwdriver tx 15 to remove 2 plastic covers to access the wires. When looking at the front of the vacuum, the gray covers located on the right side of the vacuum. 1 big cover with a black rubber gasket and other small gray cover is on the rotating ball area.
Check out this link also: http://www.espares.co.uk/datastore/ProductManuals/350256.pdf
And lastly, you can try calling their helpline at 866-MyDyson for further help

Dec 21, 2008 | Dyson DC15 All Floors - The Ball Bagless...

3 Answers

Beater bar on Dyson upright won't turn when handle is lowered


I have finally fixed my sister's dyson dc 15 beater bar problem. It was just 2 tiny broken wires connect to circuit board lead to the beater bar. The wires broke where they go through the black rubber gommet. You need a torx screwdriver tx 15 to remove 2 plastic covers to access the wires. When looking at the front of the vacuum, the gray covers located on the right side of the vacuum. 1 big cover with a black rubber gasket and other small gray cover is on the rotating ball area.
This my new year resolution is to warn people not to buy Dyson vacuum cleaner ( Junk) design to break down! Shame on you Dyson!!!! Save your money find good old vacuum cleaner with metal parts.

OLD IS IN NEW IS JUNK!

Happy New Year!

Dec 20, 2008 | Dyson DC15 All Floors - The Ball Bagless...

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