Question about HP PSC 1350 All-In-One Thermal Printer

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Document locked in que

I have a document locked in the que that won't let me print. I have tried to cancel it several times as well as turning off the printer, unpluging it form the computer and so forth. I am able to delete documents behind this on but can't get rid of the first on. The que says deleting printing but has for hurs now. All other functions of the printer seem to be working.

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  • Anonymous Mar 13, 2014

    printer will que document but wont print

  • Anonymous Mar 13, 2014

    printer will que document but wont print

  • Anonymous Mar 19, 2014

    no communication between computer and printer

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1 Answer

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  • 4 Answers

Solution #1 Have you tried to power off the computer itself? The document is most likely locked in the PC not the printer. Unplug the printer's power, power down the computer, wait a minute or so then restart the computer. Once the machine has loaded check the print queue to verify the document is no longer there, if so you can plug the printer back in and the issue should be resolved.

Solution #2
From the Start menu, select Control Panel. Then follow this path:
Administrative Tools > Services > Print Spooler
Once at the Print Spooler, right click on it. Select Stop. Leave this window open. Turn off your printer.
At the open Print Spooler window, right click on the Print Spooler, and select Start.
Go to the Start menu, and select Printers & Faxes. Find the printer you are having problems with and double click on it. From the menu, select Printer, then select Cancel All Documents. The documents should clear.
Turn on your printer. You sould now be able to print.

Posted on Oct 15, 2008

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