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I have a new HP Desktop and it did an Install(Auto) on it, Norton Internet Securty 2008 to NIS 2009 from an HP site. Now I can't get anything to work, no NIS 2008 or NIS 2009. My NIS 2008 (3 year subscription) is gone. What should I do now CRY !! Phillip M Walker Lake Wales , Fl

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Download Norton removal tool from Symantech. Uninstall all Norton products from your system and install them again.

See here: Download and run the Norton Removal Tool

Posted on Oct 15, 2008

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I started downloading norton internet security 2010 when it stopped, telling me there was an error.


1. Close the Norton Download Manager.
2. Open the Norton Installation files folder of the desktop.
3. Remove the Norton Download Manager and .dll file.
4. Install the Norton using the NIS setup on the folder.
5. Install the sysupdates to update the virus defenitions.
6. Restart the computer.
7. Activate the Norton using your product key.

Apr 20, 2010 | Norton Internet Security 2005...

1 Answer

I renewed my subscription on 10 March, Order No. NP12650135, but continue to get reminders to renew on your reminder pop-ups. Please input my renewal to reflect that subuscription has been renewed.


This is an issue that frequently comes up. Please make sure that you have your product key from your new subscription stored (the MyNorton account is a useful place to store the data since you can cut and paste the number into Norton IS).

First check if NIS 2009 has your correct subscription information. Start the program, click on Help and Support > Subscription Status. Click Finish when that window finishes its activity.

If it is still confused, my solution is to update to Norton Internet Security 2010 (no cost to you).

One way to do this is through the Norton Update Center:
http://updatecenter.norton.com/?NUCLANG=en

The other is to use the Norton Removal Tool:
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
After the product removes all trace of any Norton product and rebooting your computer, if you have a good internet connection, it will lead you through downloading and installing the updated product. I recommend the Removal Tool since frequently the error you report is due to NIS not correctly updating the registry when the new subscription is updated.

I hope this helps.

Cindy Wells
(NIS 2010 is for XP, Vista and Win7)

Mar 26, 2010 | Symantec Norton Internet Security 2009

1 Answer

How do i reset NIS 2009 trial


if still wanna use the trial version then you will need to un-install the nortons software and install it again that is if you have the cd but if not then download it at Nortons website but uninstall first your old norton.

I suggest buy a new one for hassle free

Nov 13, 2009 | Symantec Norton Internet Security 2009

1 Answer

We have nis 2008 i am not able to install in windows 7 suggestion pls


what error do you get?
It seems the 2009 version is compatible by installing a compatibility update via live update:
http://www.symantec.com/norton/theme.jsp?themeid=windows7

May 19, 2009 | Symantec Norton Internet Security 2008:...

1 Answer

Norton Internet Security 2008 installation problem


Download the Windows Install clean-up utility from the Microsoft site, Install it, run it and select the Norton 2008 product and un install it. Reboot, then try your installation again. Let me know if this works, I have other suggestions if this does not work for you.

Apr 12, 2009 | Symantec Norton Internet Security 2009

1 Answer

Full system scan not getting completed


Open NIS and run LiveUpdate. Keep re-running LiveUpdate until it says that there are no more updates. Reboot the system if prompted to do so (you may want to reboot even if it doesn't say it is required, just to be sure everything got replaced properly). Open NIS again, select Tasks and run a Full System Scan. The error message should not appear again.

Mar 19, 2009 | Symantec Norton Internet Security 2008:...

1 Answer

Transfer remaining norton antivirus to old computer


hey dbaren

if you had made a norton account, you can retrieve the product key.

if you already have the product key, what type of norton are you installing? NIS? NAV? or N360? it isnt that hard, you just have to download the installer from the symantec site and install it on the computer and then input the product key yo have.

Jan 24, 2009 | Norton Internet Security 2005...

1 Answer

Can't download NIS 2009, get "communications error" message


clear the tempoarry files and try to redownload the product..
if you have any old norton antivirus software means uninstall it first and redownloadt he new software

Jan 19, 2009 | Symantec Norton AntiVirus 2002 8.0 for PC

1 Answer

NIS 2009 upgrade


I was able to uninstall NIS 2009 and Re install NIS 2008 without my initial settings being affected, which is what I was concerned with when I contacted you guys.

Nov 15, 2008 | Norton Internet Security 2005...

1 Answer

Upgrading NIS 2006 to NIS 2008


You paid for the key and now the key will not work right?? 
If you have the reciept you should be able to get onto customer assistance and get a new key.
Or you could try a free virus protection like 'AVG free'.


cheers
Emmanuel

Sep 10, 2008 | Norton Internet Security 2005...

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