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First, try to remember your log in information. If you forgot your user id or password then you can use the forgot password/user id link. If you are prompted with the account info questions you just need to answer 2 of those to get the reset password.
If the above steps will not work then you need to contact eBay thru the customer support link on the upper right and choose account security. There are 3 possible reasons why you are unable to access your account.
1. if your account's been compromised, you will need to talk to eBay's account security team. they will ask you several questions to verify your identity. 2. if you or someone else requested the closure of your account. Most of the time your account's termination will be pending but once 180 days passed then your account will be permanently be deleted. If it's already deleted then you will not be able to use it anymore, you will need to create a new account. If it's only pending termination then you will just need to talk to general support, they will just reinstate your account and send you a password reset link. 3. If you didn't use your account for a long time, usually a year or more. eBay suspends inactive accounts, reason is that they are preventing others to access and use your account. You will need to talk to general support about it so that they can reinstate your account.
Hope this explains it. Better yet, try to clear the saved password in your browser for eBay and clear the cache and cookies of your computer. You may also try to use another browser.
Have you entered your correct email when you signed up?
Also, make sure ebay's messages aren't just funnelled to your spam/junk mail folder.
Also, ebay.com log-in names may not work on other ebay domains, like .ca, etc.
Looks like you're trying to log in to your eBay account, but can't seem to retrieve your password. You may want to get in touch with eBay's Live Help support for assistance. To do that, just go to <a href="http://www.ebay.com">http://www.ebay.com</a> and then click the "Contact Us" tab on the upper right side. Type in "password problem" and you should see a "Chat with us" button on the right side. Hope this helps!
Try this clear all your browser settings like the history , cookies and everything and then after that scan you computer with malwarebytes you can download it from download.com and remove all infected files.........
make sure that you are using the correct user id and password. if you forgot your user id or password you can use the forgot user id/password links in the sigh in page. if your user id and password are correct, you can try clearing the cache and cookies of your computer. if this will not help, you need to contact eBay customer support so that they can provide you a temporary password that you can use to log in to your account.