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message "go to www.apple.com/support/ipod" usually is preceded by, or
followed by, the Apple logo or the sad face icon. It directs you to the Apple
support site because either the iPod software is corrupted or there is a
hardware problem. You should try to reset the iPod (try
several times). Toggle the Hold
switch to on, then
back to off (none of
the red is showing). Reset your iPod Press and hold down the Menu and Select buttons for 10 seconds
(until you see the Apple logo) If you can update/reload the iPod software, this may fix the
problem with your iPod. If that doesn't right the iPod, then try to restore it (which
will erase the entire iPod and reload the software) in itunes. It will not
erase your itunes library, only the files on the ipod itself. I hope this helps and good luck. Please vote appropriately and leave a message.
listen to the ipod (hold it to you ear) as you start it up. if the hard drive spins fine (contant spinning of disk motor) you have a logic board or hard drive cable issue. if you hear an uneven, repetitive noise you have a hard drive issue . you can try to replace those compoments yourself or have a tech savy friend do it for you. there is an iPod classic repair guide. online that shows you through the steps.