Question about Compaq Presario 5000 PC Desktop

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RESTORE THE SYSTEM

Hello. I am experiencing a problem with my computer, I accidentally click on a pops-up and it ran a scan on my hard drive and shuts off. I restarted my computer but it keeps turning off.

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Hi Joed911, thanks for the tips. I've tried that soluctions and it hasn't help much at all. It keeps rebooting the system and back to the same error message. I don't even have the recovery disc for it. I am very frustrated and stayed til 2am to solve it. Do you think the antivirus that came with it might have crashed my hard drive? When I insert a cd to the drive it doesn't do anything. What else can I do? Thank you so much for your help and responding to my problem. Have a nice day.

Linda

Posted on Oct 15, 2008

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  • Compaq Master
  • 4,338 Answers

Is this Win XP?
Can you get into Safe Mode by hitting F8 as the unit starts up?
If you see the menu come up after you reboot and hit F* severl times, slect "Last Known configuration" The computer will reset itself to an earlier configuration.
If that does not work ,reboot while hitting F8 again, This time in the menu select safe mode with networking.
Once in Safe Mode, you can go to start > run> msconfig. then scroll down the list and see if anything suspicious is there, esp. if it has no text next to a box. Uncheck what may be suspicious.
Then update and run your anti-virus.
Let me know and I will help you further.
Joe

Posted on Oct 15, 2008

  • JDTec
    JDTec Oct 16, 2008

    Linda,

    If your PC keeps rebooting and the previouse solution did not help you, You need to borrow an XP cd and do the following:

    Boot the XP cd .

    When you boot with the Win XP install CD-ROM, it loads a minimal operating system, similar to DOS, but compatible with Win XP. At the first screen you select install Win XP (not Recovery Console) and at the next screen it will find that you already have Win XP and offer to attempt a repair. This repair should not touch your applications, it just reinstalls the Windows files. This is great because when it works you don't need to reinstall all your software.

    If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.

    Thanks, Joe







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