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Look at the top right hand side of the keyboard. See if the NUMB LOCK and FUNCTION LOCK keys are lit. If one or both are lit hit the key to unlock it.
Pressing the WINDOWS KEY and the letter U will bring up ease of access window. Down the list you'll see use without keyboard and mouse. Click there and make sure it is not check marked. You may also need to turn off STICKY KEYS and FILTER KEYS and hit save to unlock it.
Try pressing the WINDOWS KEY and the letter L at the same time and see if that doesn't unlock it. If that locks it instead of unlocking it press it again to unlock it.
If none of these fixes the problem then UNPLUG the laptop from the adaptor. Turn it upside down and remove the battery. Wait one minute then put the battery back in. Reconnect the power supply and reboot the machine.
Find out what the actual name and product/serial/ or model number .... There's mostly two of them product/model number and serial numbe.... Once you do that you must go to the website and find out what to press for manual reset/ hard reset........ Next time give me the name, product number and serial number ...then i can better explain....
There is no numlock key. The reason for that is because there is not a dedicated number pad like on most desktop keyboards. the numlock key specifies using the numbers on the pad, or the arrows and alternate functions of the keypad.