Question about HP LaserJet 1020 Printer

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Grey plastic tube shifting to the left

The grey plastic tube which holds the paper against the heat roller is shifting to the left and being torn off. Tube is now 1/2" shorter, leaving 1/2" of right side unprinted. Can this tube be purchased as a replacement part. HP is not at all helpful.

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Found fuser ***'y at acceptable cost.

Posted on Oct 15, 2008


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Posted on Jan 02, 2017


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I have a message on screen sayng " ADF Jam" there is no paper jamming the system. I cannot make this message go away, and so i cnnot use any other function of the printer. How might I clear...

Hi travlynn2,

  1. The ADF
    unit is the grey paper tray located on the top of the scanner unit.
    Check the following points if it does not feed paper, or you receive an "ADF jam" error message:

  2. Check the position of the ADF document guide:

    1. Lift up the ADF unit. Locate the document guide on the underside, as shown here:

    2. The document guide should be tucked in behind the grey plastic casing, but a paper jam can push it out of position. Figure 8 below shows the correct (1) and incorrect (2) positions:

    3. If your document guide looks like example (2)
      on the right, lift it out on the right-hand side. Tuck it in behind the
      grey section, so that it matches the example on the left (1).

    1. Close the scanner unit.

    2. If the printer is displaying "ADF Jam, press start to continue", press the B/W Start button to clear the error:

    3. Test the printer by scanning or faxing via the ADF unit.

  3. Check the ADF edge guides:

    1. The adjustable paper tray edge guides must be set to the correct paper size for the paper you are loading. Otherwise, the paper may skew, misfeed and/or jam.

    2. Slide the edge guides to enclose the loaded
      paper (in the direction of the yellow arrows below), without causing it
      to bunch or crease. The paper should be aligned with the relevant paper size marker:

      Figure 9. The ADF edge guides.

  4. Check the ADF unit feed rollers:

    1. Open the cover of the ADF by pulling up the grey lip, as shown below:

    2. Check thoroughly for fragments of paper and foreign objects. Take care not to tear any jammed paper when you remove it.

    3. Use the green gear (circled in yellow below) to turn the paper feed rollers and feed through jammed paper:

    4. Paper dust or foreign material on the rollers may cause paper to misfeed. Clean these parts with a damp, well-wrung cloth:

      1. The upper paper pickup rollers (circled in red, above top left). You can turn these by hand.

      2. The lower paper pickup rollers. These will rotate as you turn the green gear (circled in yellow above). See the inset for a close-up of the lower rollers.

    5. When complete, close all the covers.

    6. If the printer is displaying "ADF Jam, press start to continue", press the B/W Start button to clear the error:

    7. Test the printer by scanning or faxing via the ADF unit.

  5. Check that the ADF unit sensors are not obstructed.

    1. Open the cover of the ADF unit.

    2. Look at Figure 12 below. Check the position of the black plastic parts (the actuators) circled in red.

    3. If the black plastic actuators do not stick out from the ADF cover, they may have been pushed out of position by a paper misfeed and be obscuring the ADF sensors. Tap the back of the ADF unit firmly to release the actuators.

    4. When complete, close all the covers. Check and test the printer as explained in Step
Hope this helps.

Thank you for using FixYa.

Sep 21, 2011 | Epson ACULASER CX11NF All-In-One Printer


C46 Squeeling Noise

All printers are greased on all moving parts apart from where the paper has to pass, as they don't want grease to get on your paper. That is why a lot of printers squeel, it's because some rollers are not lubricated. Particularly the final roller on the Epson C46. You can see this roller by looking through the paper exit tray (where the paper comes out). It is usually black in colour and has 9 bearing points which are just plastic against plastic and these rub together causing plastic dust to be created and this is what causes the squeeling.
Simply dab a tiny smear of grease or oil on the top of each bearing point (each is open at the top) and your noisy printer will become a quiet printer.
Please note that 8 of the bearing points are easily accessible, but the 9th being the far left one as you look in from the front and is about a half inch behind a grey plastic side wall. You can get to it with a small flat head screwdriver, so use one of these to apply the oil or grease.
Please be careful to only use a tiny smear of lubricant or the excess will drip or fall on your paper exit tray and ruin your paper.

on May 14, 2012 | Epson Stylus C46 InkJet Printer

1 Answer

Prints lighter on left side of most pages. Even with new toner and fuser and toner darkness turned up to 9 or 10.

This is a bit tricky, but try it

remove the toner cart and lower the top cover about 1/2 way. Look inside and you will see 2 grey rollers hanging from the top on 2 arms. Move the right side arm to the right and grey rollers will fall out (they are as wide as a sheet of paper)
use a light scrubbing with a damp cloth to remove the grey, the rubber should be a tan colour. Dry them off well, insert the left side first (cover in the 1/2 closed position makes moving that right arm easy. install the toner cart again and print a page. It should be nice and dark now, just make sure the rollers are dry when you reinstall them.

Jan 11, 2011 | Office Equipment & Supplies

1 Answer

Paper keeps getting jammed in left cover when i try to copy on both sides of the paper

first: did you set correct paper size and type for bypass insertion?

Second: Clean roller!!

Remove drum cover, its a cover left sideway, with grey handle in middle. You can remove it by pulling it into left side.
Remove bypass tray, it is holded by two plastic hinges. You must remove them from its holders.
Now you are able to see the bypass roller.Its in the midlle and has plastic axis from both sides.
Clean it with alcohol, and dry it.

Try now, run few copies from bypass.

If that doesnt helps you you need to check bypass clutch, wich is located left of the bypass tray, covered with plastic cover, wich covers section from bypass to up to the fixing unit.
To remove bypass clutch you also must remove back cover.
But if you must do these write me on, or call service, because the clutch must be putten into specific position.

Hope that helped!

Jul 30, 2010 | Canon imageRUNNER 2000 Copier

1 Answer

My canon phtocopier 2016 (error 007)this film roller is ok and all unit reassembled but green handle (paper jam removal is broken)

On the fixing roller, on his left side there must be small white/grey marking, if it isnt there the film isnt ok. E007 means that sensor canot detect that small white/grey mark. If the pressure is ok, no mater to broken handle it should work.

Jun 22, 2010 | Office Equipment & Supplies

1 Answer

Paper will not feed Gestetner 5325

check the paper tray end stop ie the green tab that keeps the paper in the tray as these can come out or be moved.. when you load paper make sure the green tab is tight against the paper.. also the feed rollers might need replacing.. if you take the tray out and then look inside the opening to the right hand of the opening you will see some grey rollers or it may be one large roller this can be removed and cleaned.. the small type have a litle white clip holding in place.. if you have the large roller there is a plastic black lever towards the fron on the top right that has to be moved out to the front then you can remove the roller and clean..Good luck let me know if you need more info

Oct 19, 2009 | Gestetner Office Equipment & Supplies

1 Answer

My HP LJ 4 is printing Grey roller type marks. Not diagonal it's like a rectangle across the the width of the paper about 1 1/2 wide then a space about 1/4 then the Grey again. Any help would be gr

Sounds like dirty rollers or perhaps a bad print cartridge. If you have another ctg to replace try it first if lines are still there check the rollers inside the machine where the paper is fed. Use the sheet to match where the marks are to the rollers on the machine. When you find them clean with alcohol and let dry then try again. there are also paper feed tires that are inside the paper tray that could be dirty also.

Hope this helps

Apr 24, 2009 | HP Office Equipment & Supplies

1 Answer

The printer wrinkles the paper

look like you have a cracked fuser roller problem. To see it, visually observe the section where the paper exits from the printer. You will noticed a grey colored long roller riding on top of another long orange colored roller. Its usually the grey colored roller whereby certain section of the roller foil/film have been torn off and it need to be replaced.

Best Rgds

Mar 05, 2009 | HP LaserJet 1010 Printer

1 Answer

How to clear paper jam in output bin

The printed page comes through the hot fuser at the top of the printer, through the exit rollers an end up in the exit bin.
We cleared a massive paper jam out of the fuser, by removing the grey surround on top of the printer. The plastic hooks that hold it in place get broken in the process, then you will the jammed paper between the fuser rollers, and the exit rollers. A technician can do it for you, but is unessersarly costly.

Dec 21, 2008 | HP Color LaserJet 2600n Printer

1 Answer

Grey Band/lines across page

your problem could be one of many things first try stoping the copy half way in the machine. to do this open the front door and cheat the door switch with some folded up paper or use a flat screw driver to bypass the switch. make a copy and watch the paper when in goes into the drum and starts to come out like 3 inches pull the screw driver or paper out of the switch. carefully pull the paper out from the machine and see if the image is ok. if the marks are there the problem is with the drum. if the image is clear and there is no marks then open the left door on the copier and inspect the rollers in the heat unit. to do this open the left door the front door has to be open to do this. there is a little green lever on the right side pull this down and look at the 2 roller if you see marks on the top roller or dirt on the lower roller this is your problem. also check the miliage reading on the drum if there is a sticker and check the meter on the machine the drum is rated for 55,000 copies.

Jan 03, 2008 | Canon imageRUNNER 400S Copier

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