Exchange 2003 Activesync only when Email Open

On 14 May 2006 22:31:52 -0700, "finger"

Sounds like the phone doesn't actually have the MSFP build on it. How
long have you had the phone, when did you install the MSFP build and
does the vendor confirm it's got it?

Hmm - I thought I posted another response, but I guess not.

As far as the hypothesis, I've never seen the behavior you are seeing.
Exchange does keep a record of adds/moves/changes, but it does so in the
transaction logs, which are then committed to the database. There is no
"separate" database that is used for ActiveSync.

I'm not sure what information you are looking for on how ActiveSync works
via GPRS/SSL. AUTD/Push actually only works over cellular connections. Can
you be more specific?

Does ActiveSync pull across new mail if you initiate a manual sync? Or is
that part of the problem you are seeing?

If the WM5 device does *not* have the MSFP/AKU 2.0 update applied, it is
still using AUTD for notifications. Some carriers have problems with the
way Exchange sends out the sms notifications. There is a hotfix that takes
care of that.
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Hi Ben & Mark,

I work with Finger and just wanted to clarify the problem we're seeing.
I think he swayed a little too much towards AUTD/push, but that's not
the core problem.

We actually have 2 devices - an O2 Smartphone IIm running mobile 2003
and an i-Mate JAMin running mobile 5. Obviously, the former doesn't
even have "push" capability. The root of the problem is this:
- if you are logged into a PC within the network and are running
Outlook, Activesync will fully synchronise mail
- if the above is not true i.e. you do not have an Outlook client
logged into the Exchange server, Activesync goes through all of the
normal motions, but does not get any new mail messages
- there is one exception to the above; if you visit oma via the browser
on the phone and look at your Inbox, then go to Activesync and
synchronise, it does it perfectly

I hypothesise that Activesync queries the Exchange server, which keeps
a small "database" of adds/moves/changes. When Outlook is connected, or
you use OMA, it forces the server to update this database When it's
not, Exchange doesn't update it and, hence, Activesync doesn't get the
message. Unfortunately, we've been able to find little information
about the relationship between Exchange and Activesync when used via
GPRS and an SSL tunnel. Note that Outlook cache mode has nothing to do
with it; we've tried both ways. We're absolutely sure that the firewall
is not cutting us off too. It's gotta be at the Exchange server and/or
OWA gateway (we use FE/BE mode).

Thanks,
Simon Brewer

Here is a possible solution for this issue. I found reference to it on another site and thought I would post it here for others. Apparently there is an issue with virus scanners blocking push when active on a server. This is documented for Symantec and CA that I am aware of and likely some others. To fix it try this in the registry on the Exchange server:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan
ProActiveScanning=1

You can read about what some other people went through for this at:

http://discussion.treocentral.com/archive/index.php/t-109210.html

I had the same issue with Windows Mobile 6 and and Exchange 2003 server.

Hope that helps someone.

I am having the same problem. I couldnt believe it. I made a user prove it to me. There is no BlackBerry server in this environment. These are new WM5 devices that shipped with the MSFP. ActiveSync also is having problems with an initial sync. In other words if a user performs a master reset, when he syncs again his contacts do not pull back down to the device. It is scanning for changes to the contacts, so if he modifies a contact in outlook it will then sync to the device. Not sure if it is a seperate issue or if the two are related.

http://discussion.treocentral.com/archive/index.php/t-109210.html

Took me about 4 days to find this and fix mine.

I am having the same problem, the smartphone is fine, because when you configure to connect to another exchange it works fine, but in one particular exchange only fully works if outlook is opened...
srponte@gmail.com

I haven't seen anything else added to this request after my mate added
some more information. Is there anybody out there able to head us into
the right direction for active sync to work correctly?

Right.

On the phone itself, when you go to ActiveSync, then Menu, Schedule, what
shows for Peak Times? Is it