CD/DVD Print tray does not work - apparently bad logic board
Hi, The CD/DVD Tray on my MP830 does not work. It slides in, fails to recognise the disc and slides back out, therefore refusing to print on the disc. The first time I took it in (within warranty) they said they just needed to clean or adjust the sensor. The second time it happened (without warranty) they said that they couldn't find the problem, but that it was probably the logic board, which would cost several hundred $ to replace. Is there any way around this? Can these board be bought cheaply somewhere?
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Re: CD/DVD Print tray does not work - apparently bad...
No, Canon only sell through supported dealers. If it does work and
sometimes stops working, it could be cd tray is dirty or the disc are
too shinny calls the sensor to reflect back to the tray. some cheaper
disc do not work as they are not matte white.
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I read from
other comments that the markers on the tray must be clean. As I already
printed several hundred CD/DVD the leading marker on the tray was badly
marked. Tried to clean it with an eraser but I got very bad
result. I tough I could paint it with some white paint but instead I use
micro correction tape and white the marker. I had it working for 10 CD in
a row, not bad for a cheap patch.
The 6500 error code is a logic board error code. The PCI Bus error is detected by the ASCI. Sounds like it needs new logic board. but i suggest you to first of all you can try to reset your printer -
1. Turn the printer off with the Power button (if available). 2. Disconnect the data cable from the printer. 3. Unplug the printer's power cord for approximately 10 minutes, and then plug it back in. 4. Turn the printer back on. If this works you're done, if not try the next step.
1. After confirming that the printer is powered on, open the paper output tray. 2. Open the top cover and wait until the print head moves to the center. 3. Open the inner cover and check that ink tanks are properly seated. 4. Properly seated 5. Press down on each ink tank until a click is heard. 6. Close the inner cover and top cover
if reset method not works for you then you go for the new logic board replacement .............
You need to remove the trys affected, most likely there is a sensor issue.
Remove the trays and check behind them as paper sometimes falls behind blocking the sensors. If so, remove the paper.
Also, check the paper slides in the tray themselves, remove the paper and slide them in and out all the way, put the trays back in the machine and put the paper back in the tray moving the slides right up against the paper and close the door. It should work normally from now on, if not try a reboot one more time.
I think it might be the rollers of the printer are going bad. since its need to be in timing correctly, what i do is this.
when the printer start taking the cd tray in a bit push it in aq bit while its going in. DONT FORCE it in just push it in as it goes in, the roller are not catching the CD tray properly, its not the tray itself as youve found out, the rollers are going bad or are to dirty.
try cleaning the area of the CD tray with alcohol, then see if that helps.
I read on another site that you must wait until prompted on the screen to put the tray into position. Opening the inner door and loading the tray before asked to and then pressing OK was the key to fixing the problem on the MP830.
It's the simple things that always get you into trouble, I guess.
Disconnect the printer from the computer. Turn it off & make sure the CD/DVD tray is closed then turn it back on.
Here's generic instruction for you:
If you are receiving an error pertaining to the CD TRAY NOT BEING INSERTED CORRECTLY, please do the following:
Recommendations: -Don't force the CD/DVD tray into the printer. -Make sure your printer is powered on, and the output tray is in the upper position. -Please ensure there is at least 3 inches of space behind the printer, or the CD tray may eject.
Included, are the correct CD/DVD loading instructions. Please follow the instructions below:
CD/DVD LOADING: 1. Ensure the printer is powered on. Remove any paper from the sheet feeder. 2. Push in the paper support extension on the printer, and close the paper support. 3. Push in the output tray extensions, but leave the tray open. 4. Lift the output tray. Place one hand on the top of the printer, and pull up on the output tray until it stops. Lay the tray down in the upper position. 5. Place the CD or DVD into the CD TRAY with the white (or printable) side facing up. Note: To print on small 8cm CDs, please place the small CD ring on the tray first, then place the CD inside the ring. 6. Slide the tray into the tray guides located in the output tray. Push in the guide until the arrow on the tray matches up to the arrow on the tray guide. 7. Press the PAPER button to load the CD/DVD into the printing position. The CD is correctly loaded when the printer's POWER button stops flashing.
General tips for CD and DVD printing: -Burn data/video/images onto CDs or DVDs before attempting to print on them. -Do not use thermal-printable or regular CDs or DVDs in the printer. -Moisture or fingerprints on the printable surface of the CD may cause marks or smearing to appear after printing. -All printable inkjet media is different. Some surfaces will absorb ink better than others. If output appears banded, faded, or streaky, print a Nozzle Check pattern to confirm that all colors of ink are printing completely. If the ink does not completely dry or smears after 24 hours curing time, you may need to use the Epson Print CD tools to adjust (lower) the print density. -The only supported resolution for CD/DVD printing is 1440 dpi (aka "Photo") -Borderless printing and printing on the "inner circle" (plastic around central hole) of CDs is not supported. -Do not use the "print preview" feature provided by the Epson printer driver as it will only show the image on a blank field and does not offer a clear indicator of where the image will print. -The Epson Print CD software works best with JPG images and may not import some TIFF images.
I got this model for Xmas & spent over 2 hours with the same problem. How can you close inner tray when you're only supposed to push the tray half way in for printing onto disc? It doesn't make sense, it's a contradiction and the manual doesn't give any explanation, An absolute piece of Junk! It's going to be 'dumped' back to the retailer tomorrow! I've never had such crap!