Question about Zenith Z36H96R 36" TV

Open Question

Zenith Z36H96R no picture or sound

36-inch console ~12 years old. Have been experiencing wave patterns on screen for the last week. Turned it off Friday night. Turned on Saturday morning. No picture, no sound, power light on. Black screen. Menus will appear on black screen, change channel, satellite etc.

Satellite and DVD work on 2nd TV with no problem. Same surge protector used, no fuse or breaker issue.

Thanks for your time.

Posted by on

4 Suggested Answers

  • 1 Answer

SOURCE: Picture black- sound ok

Hello everyone... My Zenith TV popped on 5/5 (popped was the sound it made before the screen went black with but still had sound) and I wasn?t sure what to do. I contacted LG/Zenith to find an authorized repair shop (5/7). Figuring that this all I would be contacting them because the TV was out of warranty. I took the TV set in to get fixed (5/9), I was lucky to find a place that didn?t charge for the evaluation even if I didn?t get it fixed there. They called me a few days later (5/11) to tell me that the Y-sustain board had failed cost around $400 and labor was $225, a $625 dollar fix. I tried to haggle with there marked up price for the board but no luck there he told me that they usually only mark up 10/15 percent on replacement parts and couldn?t knock that off because I didn?t buy the TV there and that there labor was a standard $225 no matter how quick the fix (not that this is an easy fix because I have no idea). So reluctantly I authorized them to continue with the fix. They called Wednesday (5/16) and told me that I could pick it up anytime and was working beautifully. I nervously called Zenith late last night (5/16) 1-877-9zenith(1-877-993-6484) to talk to about the warranty, because I saw someone else here had a little luck with this. Even though my Zenith TV is out of the 1 year warranty, I told them, that they had told me, they were going to cover it under the LG 2 year warranty. Even though they never said this in the previous call, he could only find a record that I had called. I told them about the other people who had the same problem who had theirs covered and had posted on web that LG/Zenith covered it even though it was out of Zenith warranty date. After they put me on hold for a long time, he came back with a contact and a fax number for them to send in the paper work so they could look at it. I contacted the repair shop (5/17) and told them that Zenith was going to cover it under the LG (2 year) warranty and he thought that this made sense because they are the same. I gave him the contact information and he made a few calls to the warranty department or the company that covers the warranties for LG or Zenith (I am not sure about this part of it). He couldn?t get a hold of the exact contact that I gave him because it was only a first name and fax number but he did get a hold of someone else that could help. He told me that they were going to cover the parts under the LG warranty but they weren?t sure about the labor and they were going to call him back. He also told me that I shouldn?t pick it up or do anything until this was settled and that he would call me back. He told me this because he didn?t want me to pay for anything; he has heard that it is very hard for consumers to get reimbursed after the fact for warranty work. I was fine with this since I couldn?t pick it up until tomorrow anyway. He called about a half hour later and told me that they were going to cover both parts and labor for this. He also told me that some of the repairs done on other earlier TVs might have been done before the new revision of boards and that might be why they were having the same problem again but wasn?t completely sure about that. He just wanted to offer his conclusion to why the problem might be happening again. Well take from my story what you will, but I figured that I would just post it for everyone to read. And maybe this will help someone else? -jkt

Posted on May 18, 2007

scottyfixit
  • 186 Answers

SOURCE: Fried remote control receiver? (Zenith B32A24Z)

Invest in a long poking stick....... Either the Infrared receiver or controller it blew out. The high amount of static electricity formed and must of jumped off by the infrared receiver causing a momentary short in the circuit board. Safety's shut the tv down before frying, but damage looks to be done. It can be fixed, but only cheap if only the infrared receiver was damaged, anything else and it's going to be pricey. 

Posted on Apr 23, 2008

scott201201
  • 170 Answers

SOURCE: Zenith P42W46X 42 inch EDTV

common problems with these, usually customers here a loud pop. then the screen goes blank. I would try...
Some of these have a 4 pin test on the control board that you can jump with solder to get test pattern. If you get it to do that then these boards maybe good and would replace the control board. if nothing happens, then
the upper & lower drive also the Ysus and Zsus boards all at the same time.
last could be a defective panel.
hope this helps. p/n are on all the boards.

Posted on Jul 22, 2008

  • 1 Answer

SOURCE: Zenith TV won't turn on

Not really a solution but i have the problem with mine< opened it up and it's part number 38-102 or ex3401 which appears to be a open fuse by the AC in on the board. When I bridged the open, melted gap it turned on, smoked, and melted again with a spark so be that as it may there's got to be something going on here that can't be too hard to fix but the repair man will make more on the sale of a new tv than fixing the old.

Posted on Sep 14, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Our 36" Zenith t.v. turns itself off abruptly


These usually have a start up capacitor that goes bad in the power supply.

Oct 14, 2009 | Zenith Z36H96R 36" TV

1 Answer

Multi color stripes on 60 inch sony wega, no picture


it sounds like the projection unit went out. if it is still under waranty then i would take back and get it fixed for free. if anything i would contact sony and tell them what is wrong with the tv.

Dec 19, 2008 | Sony FD Trinitron WEGA KV-36FS120 36" TV

1 Answer

Zenith P42W46X 42 inch EDTV


common problems with these, usually customers here a loud pop. then the screen goes blank. I would try...
Some of these have a 4 pin test on the control board that you can jump with solder to get test pattern. If you get it to do that then these boards maybe good and would replace the control board. if nothing happens, then
the upper & lower drive also the Ysus and Zsus boards all at the same time.
last could be a defective panel.
hope this helps. p/n are on all the boards.

Jul 22, 2008 | Zenith P42W46X 42 in. Plasma EDTV

1 Answer

Zenith TV won't turn on


Not really a solution but i have the problem with mine< opened it up and it's part number 38-102 or ex3401 which appears to be a open fuse by the AC in on the board. When I bridged the open, melted gap it turned on, smoked, and melted again with a spark so be that as it may there's got to be something going on here that can't be too hard to fix but the repair man will make more on the sale of a new tv than fixing the old.

Jul 12, 2008 | Zenith Z36H96R 36" TV

2 Answers

Old zenith intermittent power on problem


would need a model number and if it that old wouldn't advise in fixing it.

Oct 10, 2007 | RCA F27442 27" TV

1 Answer

Vertical colored lines on screen-no picture


It's definitely possible. I'd have it checked by a repair center for something like this.

Jun 09, 2007 | Zenith Z50PX2D 50 in. Plasma HDTV

1 Answer

Screen full of moving colored lines


I would suspect bad solder connections allowing a ground to "float" It is a common problem with the model P42W24BX which I believe uses similar circuitry as your model. An experienced repair shop should be able to get you fixed up.

Dec 18, 2006 | Zenith P42W46X 42 in. Plasma EDTV

1 Answer

Screen is messed up, getting worse


What your describing sounds like two differant problems OR the power supply is causing these two problems .. One would of course be the tuner and the other would be the vertical circuit .. Your going to need to seek out a profesional if you havent a clue about solid state electronicsand A tv is not a place to experiment! Good Luck

Jul 27, 2006 | Panasonic CT-36SX31 36" TV

Not finding what you are looking for?
Televison & Video Logo

Related Topics:

50 people viewed this question

Ask a Question

Usually answered in minutes!

Top Zenith Televison & Video Experts

The Knight
The Knight

Level 3 Expert

72620 Answers

matt martin
matt martin

Level 3 Expert

1207 Answers

Jaime Hernandez

Level 3 Expert

2296 Answers

Are you a Zenith Televison and Video Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...