Question about Epson Stylus CX9400 Photo Printer

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Fax function not working

Hi, we just purchased this thing last week, and it won't receive/send out faxes at all. customer service people are of no help, and ended up hanging up on us.
halp!

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  • Pat Wick Mar 03, 2009

    I have the same problem. Cannot send or receive. Phone line is plugged in properly. Everything is as Epson says it should be. Did the 90 minute thing with India already. No luck. It rings, it seems to connect, seems to send/receive then it suddenly stops and gives the error 0400 communication error message. Should have bought an HP.

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Make sure that the phone line is plugged in directly to the line port of your printer. Please check on the diagram below.

fax function not working - d060464.jpg

Just to isolate the issue do not plugin yet the answering machine or voice mail as of the moment. So basically the phoneline setup is from the walljack going to the printer.

We need to adjust the settings first.

6b256f2.jpg
Change
DRD > all
ECM > off
V.34 > off
Rings to answer > 4
Dial tone detection > on

Note: make sure the auto answer is turned on.

Then you can test to send/receive fax

Posted on Oct 16, 2008

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Issue The product cannot receive a fax, but it sends faxes successfully. All other functions work correctly. Usethe following solutions in the order presented to resolve the issue.When one of the solutions resolves the issue, there is no need tocontinue troubleshooting. Solution one: Run a fax diagnostic test
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    • If the message on the control panel reads ' Answering' and does not change to ' Connecting', the product is not detecting the other fax machine. Go to Solution eleven in this document.
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