Question about Epson Stylus CX9400 Photo Printer

1 Answer

Fax function not working

Hi, we just purchased this thing last week, and it won't receive/send out faxes at all. customer service people are of no help, and ended up hanging up on us.
halp!

Posted by on

  • Pat Wick Mar 03, 2009

    I have the same problem. Cannot send or receive. Phone line is plugged in properly. Everything is as Epson says it should be. Did the 90 minute thing with India already. No luck. It rings, it seems to connect, seems to send/receive then it suddenly stops and gives the error 0400 communication error message. Should have bought an HP.

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 55 Answers

Make sure that the phone line is plugged in directly to the line port of your printer. Please check on the diagram below.

fax function not working - d060464.jpg

Just to isolate the issue do not plugin yet the answering machine or voice mail as of the moment. So basically the phoneline setup is from the walljack going to the printer.

We need to adjust the settings first.

6b256f2.jpg
Change
DRD > all
ECM > off
V.34 > off
Rings to answer > 4
Dial tone detection > on

Note: make sure the auto answer is turned on.

Then you can test to send/receive fax

Posted on Oct 16, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Brother mfc-7840w won't receive fax


The first thing that I would try multiple people to ask them to fax you.Sometimes the 2 machines don't "sync".This is a toll free fax test number that I always use to check my machines..1-888-473-2963.Just write the words "FAX TEST" in large letters on a blank sheet of paper..fax it to that number...leave the line open...you should get a fax back in about a minute.If you get a fax back...your machine is fine...let me know if this was helpful....thanks.

Dec 14, 2011 | Brother MFC 7840W Printer

1 Answer

On my activity report, under comment is states TX ECM I know the TX is transaction (I think?) what does ECM stand for


ECM (Error Correction Mode)
The Error Correction Mode (ECM) is a way for the fax machine to check the integrity of a fax transmission while it is in progress. ECM transmissions are possible only between machines that both have the ECM feature. If they do, you may send and receive fax messages that are continuously checked for their
integrity.
Sufficient memory must be available in your FAX/MFC for this feature to work.ECM (Error Correction Mode) Detects errors during fax transmission and resends the page(s) that had an error.
If you have Call Waiting, RingMaster, Voice Mail, an answering machine, alarm system or any other
custom feature on a single phone line with your fax machine, it may create a problem sending or
receiving fax data.
For Example:
Your Brother machine handles the Caller ID and Call Waiting/Caller ID subscriber services.
However, if you subscribe to only Call Waiting or some other custom service and its signal comes
through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt
or disrupt the fax data. Brother's ECM feature should help overcome this problem. This condition
is related to the telephone system industry and is common to all devices that send and receive
information on a single, shared line with custom features. If avoiding a slight interruption is crucial
to your business, a separate line with no custom features is recommended.

Jan 20, 2011 | Brother IntelliFAX 2800 Laser Fax

1 Answer

Cannot receive faxes


Hello, my name is Curtis, and I am a Customer Service Rep. for Sharp Electronics. If you cannot receive faxes from multiple machines than you might want to check to make sure you machine is first set to fax mode, also check to make sure than the phone service for the machine is analog and not digital. The machine will not work well with digital service. You could attemp a work area reset on the machine, the procedure for doing so is to First take out all the paper, Second unplug the main power cord, not the phone line. And Last after about 30 seconds to press and hold down the start and stop keys while plugging the machine back in. Once it turns back on you can replace the paper. If there is still a problem please contact Sharp at 1-800-237-4277.

Jun 23, 2009 | Sharp UX B700 Plain Paper Inkjet Fax

1 Answer

Panasonic UF-490 Fax machine is sending more than one fax


You might have a job stuck in memory. Message window should say 00%. Try this press Function key press 7 key press monitor key slowly 4 times press * key press 6 key scroll down to ALL JOB CLEAR press SET wait for reboot Good Luck

Jun 05, 2009 | Panasonic Panafax UF-490 Plain Paper Laser...

1 Answer

Error code 634 on Panafax UF-770


The receiving fax machine is turned off or not functioning. Try calling your cell phone.

Do you have a DSL phone line?

Nov 21, 2008 | Office Equipment & Supplies

1 Answer

Receiving a fax on my Lexmark X6170


for these companies, try disconnecting the phone tremporarily to see if thsi is interferring just with these particular faxes. Sometimes if a company's fax is set to phone/fax, it may be trying to call you first beacuse ths would be the default settings. If it detects no phone it may by default accept your fax no problems. Hope this helps.

Aug 18, 2008 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Can't receive fax on Lexmark X6170


not really...some fax machines are not happy with receiving from a computer or printer(read that digital). may take years for it to work itself out.

http://tinyurl.com/6qcpgy

Aug 18, 2008 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Recently purchased a J6480 All in one. The fax function stopped working and the message was "Fax Log Full" cannot send or receive. How do I fix it? K. Kirschner ksk62@comcast.net


recently purchased a J6480 All in one. The fax function stopped working and the message was "Fax Log Full" cannot send or receive. How do I fix it?
K. Kirschner ksk62@comcast.net`1q```````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````

Jul 26, 2008 | Computers & Internet

1 Answer

Phone works fax won't


my fax not recieve faxes.

Apr 13, 2008 | HP 640 Inkjet Fax Machine

1 Answer

Doesn't receive from two fax numbers outside the UK


I would suggest there is nothing actually wrong with your machine, as you can indeed receive faxes from other parties. The problem mostly likely lies with the equipment and/or lines of the sending party. One thing you might suggest to them is to turn off ECM (Error Correction Mode) and/or lowering the sending/receiving speed of the machine - preferably the sending speed of the sending party.

Nov 09, 2007 | Samsung SF-5100 Plain Paper Laser Fax

Not finding what you are looking for?
Epson Stylus CX9400 Photo Printer Logo

217 people viewed this question

Ask a Question

Usually answered in minutes!

Top Epson Office Equipment & Supplies Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18377 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Cindy Wells

Level 3 Expert

4922 Answers

Are you an Epson Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...