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Wacom Cintiq 12 WX - Tablet won't respond to pen movements - A supported tablet was not found - Unknown device

I have a wacom cintiq 12 wx.

It worked fine for a couple of months, and then the pen stopped to work.
The tablet won't respond to pen movements, not even the custom buttons won't work.
I tested different usb ports, the latest drivers, I even reinstalled the XP machine and the mac just to try to see if it worked afterwards.
The new problem that i faced was that, after have installed the latest drivers, i'll get the message " A supported tablet was not found" as soon as i'm trying to get into the wacom properties.

I have tested with a new usb cable and still the same problem.
I have tested on mac os x, xp and vista machines and still have the same problem.

The funny thing is that on xp and vista the computer recognize the tablet as an "Unknown device".

I hope with this information, somebody here could help me with this problem.

Thank you.

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  • Anonymous Mar 06, 2009

    I have the same issue. My tablet worked fine... then poof it won't respond at all. This has happened both with my old graphire and my new intuos. It lights up to show there is power, but thats it.

  • KateAimee Apr 20, 2009

    Exactly the same problem, except this happened the second time I used my brand new cintiq! >:(
    It had been packed away *perfectly* in the box between times, and since it had this issue I've tried reinstalling the drivers and tested it on other computers, but I can't get any response from it at all!!



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SOURCE: My wacom cintiq 12wx suddenly began to stop

Try installing the latest driver for the Cintiq 12wx at the website for the Vista operating system :)

Posted on Mar 03, 2010

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SOURCE: I've had this same issue! My Wacom Cintiq 12WX

Hi 13ambreuer

"Signal out of Range"
is a problem between the graphics card, monitor, motherboard or graphics card port.
if you have to do troubleshooting on the monitor and display card, proved no problem to it. This means that the problem now is the motherboard and graphics card port.
(But should remember, problems ram, power supply and processor also causes the same error) * Sometimes *)
mean here you have to do the troubleshooting on all hardware on your computer


Posted on Dec 09, 2010

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SOURCE: The pen on my Wacom

Have you found a solution yet? I'm having the same problem. : (

Posted on Feb 21, 2011

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