Question about Wacom Cintiq 12WX Interactive Pen Display Monitor

Open Question

Wacom Cintiq 12 WX - Tablet won't respond to pen movements - A supported tablet was not found - Unknown device

I have a wacom cintiq 12 wx.

It worked fine for a couple of months, and then the pen stopped to work.
The tablet won't respond to pen movements, not even the custom buttons won't work.
I tested different usb ports, the latest drivers, I even reinstalled the XP machine and the mac just to try to see if it worked afterwards.
The new problem that i faced was that, after have installed the latest drivers, i'll get the message " A supported tablet was not found" as soon as i'm trying to get into the wacom properties.

I have tested with a new usb cable and still the same problem.
I have tested on mac os x, xp and vista machines and still have the same problem.

The funny thing is that on xp and vista the computer recognize the tablet as an "Unknown device".


I hope with this information, somebody here could help me with this problem.

Thank you.

Posted by on

  • Anonymous Mar 06, 2009

    I have the same issue. My tablet worked fine... then poof it won't respond at all. This has happened both with my old graphire and my new intuos. It lights up to show there is power, but thats it.

  • KateAimee Apr 20, 2009

    Exactly the same problem, except this happened the second time I used my brand new cintiq! >:(
    It had been packed away *perfectly* in the box between times, and since it had this issue I've tried reinstalling the drivers and tested it on other computers, but I can't get any response from it at all!!


×

3 Suggested Answers

  • 2 Answers

SOURCE: My wacom cintiq 12wx suddenly began to stop

Try installing the latest driver for the Cintiq 12wx at the Wacom.com website for the Vista operating system :)

Posted on Mar 03, 2010

multilinkent
  • 739 Answers

SOURCE: I've had this same issue! My Wacom Cintiq 12WX

Hi 13ambreuer

"Signal out of Range"
is a problem between the graphics card, monitor, motherboard or graphics card port.
if you have to do troubleshooting on the monitor and display card, proved no problem to it. This means that the problem now is the motherboard and graphics card port.
(But should remember, problems ram, power supply and processor also causes the same error) * Sometimes *)
mean here you have to do the troubleshooting on all hardware on your computer

thnks&regards

Posted on Dec 09, 2010

  • 1 Answer

SOURCE: The pen on my Wacom

Have you found a solution yet? I'm having the same problem. : (

Posted on Feb 21, 2011

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Where can i get a wacom bamboo tablet?


You can buy them new from places like Amazon or directly from Wacom. Just to confuse you more-- it used to be Bamboo, Intuos, and Cintiq. Now the entry level tablets are the Intuos, the mid-level has become the Intuos Pro, and then the Cintiq.

http://www.amazon.com/s/ref=nb_sb_noss_1?url=search-alias%3Daps&field-keywords=wacom+bamboo

https://store.wacom.com/us/intuos-pen-touch/

Feb 25, 2015 | Wacom Bamboo Computers & Internet

2 Answers

Can no longer calibrate my cintiq pen


i found a button that switches the pens location, it says display toggle in the wacom properties, idk when i click it it switches back to the right position try pressing all your buttons or put your settings to default and try the buttons

Nov 15, 2009 | Wacom Cintiq 21UX (CINTIQ21UXNR)

2 Answers

Problem with Cintiq 12wx


Hi...there Jenn!
Go to your toolbar bottom r/h side, look for VGA Display Icon. Open it and look for dual monitor setup. It's might be what you has been looking for... If not, read your cintiq user guide... Have a nice day!

Feb 03, 2009 | Wacom Cintiq 12WX Interactive Pen Display...

7 Answers

Duel Monitor Cintiq Problem... pen affecting wrong monitor


under the calibrate tab in the wacom tablet properties window there is a drop down window with a list of monitors. Change that to the Cintiq

Jan 19, 2009 | Wacom Cintiq 15X Graphic Tablet

1 Answer

Wacom Cintiq 20WSX + Mac Pro Early 2008 = kernel panics!


Try repairing permissions from the install disk, it works different/better

Jul 25, 2008 | Wacom Cintiq 20WSX 20.1 Interactive Pen...

3 Answers

Wacom 12 wx cintiq


I had the same problem at first but managed to solve it. In my case I was setting up in tandem with another monitor and once I had correctly set the pixel dimensions of both monitors and set them to to 'mirror' mode it works pretty well. The only issue now seems to be a slowing of stroke speed ie the cursor lags behind my strokes. I have downloaded a new driver but not installed yet. Does anyone else have this problem?

Jun 27, 2008 | Wacom Cintiq 15X Graphic Tablet

Not finding what you are looking for?
Wacom Cintiq 12WX Interactive Pen Display Monitor Logo

Related Topics:

1,949 people viewed this question

Ask a Question

Usually answered in minutes!

Top Wacom Computers & Internet Experts

John Anderson
John Anderson

Level 2 Expert

310 Answers

Greg Cann
Greg Cann

Level 3 Expert

1114 Answers

yadayada
yadayada

Level 3 Expert

70374 Answers

Are you a Wacom Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...