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Freezer floor has ice and spills out on defrost cycle

There is a layer of ice on the floor of the freezer section and when the defrost cycle runs it melts and gets all over the kitchen floor. I have defrosted the floor of the freezer only to have it quickly return. There is a small opening in the floor which is frozen. Do I need to open that for drainage?

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HI thanks for your question. yes that drainage hole must be cleared. unplug fridge for at least 24 hrs, pull fridge from the wall. remove back plate. clean all coils. locate the drain tube by the drain tray. put a small hose up the drain tube and blow to clear the debris. thanks the appliance doc. please rate my answer. thanks

Posted on Oct 14, 2008

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Sounds like you have a side-by-side...

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